Customer Service Representative

Mamadou Ngom

* **** **, ********, ** *****

Phone: 718-***-****

Email: ************@*****.***

Objective

Dedicated and skilled professional with extensive experience in tailoring and customer service. Adept at working with diverse clientele, offering exceptional service, and demonstrating attention to detail in all tasks. Seeking to leverage my expertise to contribute to a dynamic team and enhance customer satisfaction.

Professional Experience

Customer Service Representative

Various Employers New York, NY

2015 – 2020

• Delivered exceptional customer service by addressing inquiries, resolving complaints, and providing product recommendations.

• Built and maintained strong relationships with clients to ensure repeat business and customer satisfaction.

• Handled a high volume of calls and emails, providing timely and accurate information.

• Collaborated with cross-functional teams to improve customer experience and operational efficiency.

Tailor

Self-Employed / Local Tailoring Shops Dakar, Senegal 2010 – 2020

• Expertly tailored garments for clients, including custom-made clothing, alterations, and repairs.

• Worked with a wide variety of fabrics and materials, ensuring high-quality craftsmanship and attention to detail.

• Consulted with customers to understand their needs and preferences, offering personalized tailoring services.

• Managed time efficiently to meet deadlines, providing clients with timely and precise work.

• Developed a reputation for quality service, gaining a loyal customer base. Skills

• Tailoring: Expert in garment alteration, custom clothing creation, fabric selection, and stitching techniques.

• Customer Service: Strong communication, problem-solving, and conflict resolution skills.

• Time Management: Efficiently balancing multiple tasks to meet deadlines and customer expectations.

• Multilingual: Fluent in French and English, with experience serving diverse populations.

• Attention to Detail: Ability to notice and address small details that improve customer satisfaction and service quality.

References

Available upon request.

Contact this candidate