Customer Service Support

Brandon Keyes

Customer Support

Gary,IN.

*********@*****.*** 872-***-****

10+ years experience in the Administrative and Customer Service/Hospitality field.

Energetic and committed to excellence in customer service.

Productive and highly motivated to work under pressure effectively without direct supervision.

Diligent to complete task thoroughly and on time.

Willing to relocate: Anywhere

WORK EXPERIENCE:

WIS International - Chicago, IL

April 2021 to November 2022

Responsible for count & collecting inventory data for Wal-Mart.

Utility Worker(Cafeteria)

ILC Creations - Washington, DC - June 2017 to 2018

Responsible for stocking drink coolers, walk-in fridge & freezer.

Responsible for maintenance of locker/bathrooms.

Stocking & maintenance of dry storage.

Assist in dishwashing & dish supply.

Help in any department that needs assistance; grill, trash, cafe cleaning, etc.

Customer Service Rep(Financing)

RAC Acceptance - Waldorf, MD - December 2015 to May 2017

Faxing, Filing, Typing.

Analyze applicants financial status to determine eligibility for in-house financing.

Responsible for handling customer inquiries.

Promptly resolve customer issues.

Meeting monthly sales goals.

Operate a multi-lined telephone.

Prepare forms and agreements to complete sales.

Explain terms of contract to customers.

Agent Assistant(Part-Time)

Residential Plus - White Plains, MD - June 2002 to January 2016

Structure real estate sales, purchase, and rental documents. Serve as facilitator and coordinator between Sellers and Purchasers on behalf of Agent. Coordinate and assist with showings of properties. Assist Real Estate Agent with settlements requirements, answer phones, file, type and make bank deposits. Coordinate services for property preparations and maintenance.

Administrative Assistant/ Urinalysis Tech/ Trainer(Part-Time)

Walden Sierra Behavioral Health - Waldorf, MD - May 2015 to September 2015

Answer phones, Faxing, Filing. Schedule and sign clients in for appointments. Verify client insurance and info. Receive client payments. Add payment totals at the end of shift, to be sent out to Billing department.

Collect Urine samples of Federal & non-Federal clients & prepare samples to be shipped to designated labs. Trainer of Admin & UA Techs

Demolition Specialist(Temporary/Seasonal)

Paul Davis Restoration - Waldorf, MD - February 2015 to May 2015

Responsible for the removal of mole or water damaged wall, floors, ceilings, etc., in homes & offices. Responsible for removal of trash and maintenance of work site. Responsible for pick up and/or drop off of extra equipment needed at work site.

Warehouse Associate

Nordstrom's Distribution Center - Upper Marlboro, MD - June 2012 to January 2013

Receive, stock & shipped items to be sent to Nordstrom Dept. stores across the country. Packing & Repacking special orders to be shipped to customers. Scanned items into hand-held computer to inventory, as well as find locations from within and outside warehouse.

Temp./ Support Clerk

Express Professionals - Killeen, TX - June 2011 to June 2012

Provide service support, such as, but not limited to, receiving freight and stocking hospital equipment and answering phones. Job description varies, depending upon agency, where help is needed.

(Contractor w/ Secret Clearance) Administrative Assistant

U.S. State Dept./RAI - Washington, DC - September 2000 to November 2001

Provided a variety of clerical duties that included the use of MS Office and e-mail. Entered and retrieved data into a database preparing letters, memorandums and cable-grams. Prepared letters and applications for staff to obtain passports and visas.

EDUCATION

THOMAS STONE HIGH SCHOOL - WALDORF, MD.

CERTIFICATE - COMMON SENSE ENGINEERING

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