Support Specialist Technical

Fazael Yadun

Montreal, Quebec, Canada

******.*****@*******.***

Tel: +1-514-***-****

March - 2025

SUMMARY

Production Support Specialist / Integrator / Unix / Solaris /shell-python scripting/ Autosys / Veritas FS/ Disksuite/ Service Now

Extensively worked in several countries worldwide over several years

Mentor for new recruits

Technical trainer for customers in Solaris, Sun servers and Ericsson OSS

Languages: English (fluent), French (fluent)

10+ years of experience in IT.

Technical Skills

Writing technical bidding / tender documents.

Evaluating bids/ tenders to select best suppliers.

Leading technical teams

Telecom OSS platform design, trainer, documentation write-ups and presentations

Team leader for OSS support

Extensively worked with Sun servers Solaris / Veritas / Cluster / HP Blades/ Sun / Shell scripting, SQL

Lan / Wans setup. Routers, bridges etc. to configure and maintain IT infrastructures

Backup on tapes and restores in case of system crashes (Netbackup)

Quality Assurance - Testing of applications.

Support of small size to big size customers

PMP methodology

Helping Project Managers in their project management activities

SEO for websites optimizations

Perl and Python exposure

ITIL Practice

Professional Experience

Morgan Stanley – Jan 2022 to March 2025

L2 Support - Production Support Specialist

Supporting Trade applications and trade workflows

Day to day Service Now Tickets Handling

Unix system admin,

Autosys job automation, Autosys workload automation, creating, updating, and troubleshooting autosys jobs issues

Training and helping new recruits

Handling incidents.

Weekend coverage

DRW Montreal - 2019 to 2021

Trade support specialist

Ensuring that trades are executed with the minimum delay. This requires that the servers are running up and are performant so that the execution is done very quick.

Trade applications are loaded on servers.

Post trade event a report is prepared and the RCA of any discrepancy is addressed.

Expertus, Montreal – 2018 to 2019

Unix system admin.

Backup and restore and creating Virtual Machine on VMware

Ensuring that trades flow properly in the workflow.

Ericsson - April 2017 to January 2018

L2 Technical Support Engineer (Ericsson OSS)

Providing technical support to Ericsson OSS customer such as Vodafone, MEO and NOS and for Unitel

On Site facing customer projects

Solaris and OSS System admin, System backups

Upgrading systems, installing Error Correction packages

Shell scripting- Automate migration of nodes to higher version of OSS and several other automated jobs

SQL scripting - Query on Sybase database and database management. Updating tables, increasing size of database etc.

Helping on-site integrators for upgrades of OSS and Solaris

Trouble Ticket handling and administration

(May 2016 to January 2017 - I was on paternity / parental leave)

Mnubo – Montreal, Canada July 2014 to April 2016

SPR / HLR / SDM technical Support.

2nd line Support for worldwide telecom customers for SPR/HLR/SDM

Upgrades for SPR/SDM

Linux System admin

Hardware and Software support of HP Blades / HP Storage Blades under Linux

Shell scripting, MySQL database management, Network traffic capture and analysis

Mentoring

Ericsson – Ghana (Accra) April 2011 to July 2013

Team Leader and Senior technical support engineer for OSS RC at Ericsson Ghana

Trainer and mentor of OSS RC to newly built team.

Programming in Shell, SQL, and C-Language to facilitate routine tasks

Supporting rollout engineers in projects especially during installation of hardware and software upgrades, databases and networking problems.

Executing Solaris and OSS upgrades as FNI projects.

Software Audit Data collection

Health check for OSS projects being handled to support team.

Emergency handling for OSS.

HP Blade servers, Sun hardware, Solaris support (as OSS is on Solaris 10 OS)

Disk storage installation support for Veritas, Disksuites.on Solaris OS

Presentations for monthly OSS Support team performance KPI and knowledge sharing

Ericsson – Canada April 2001 to September 2010

Senior System Integrator Engineer and 2nd line support for OSS RC

Designing and developing Shell Scripts jumpstarting servers under Solaris, migration of data from Disksuites to Veritas File Systems for Solaris and OSS platform upgrades

RAID configurations on Disksuites and Veritas

Upgrade, Integration and Maiden installation of OSS RC in a Solaris environment

Solaris system and OSS system admin

FOA for WCDMA, GSM, CDMA and TDMA OSS

Handling and following technical issues and emergencies with stakeholders

Worldwide Projects

Worked for several different industries such as telecom, banking, insurance, hospitals, textile etc. in several different countries such as Mauritius, Madagascar, Kenya, RDC Congo, Nigeria, Uganda, Guinee Conakry, Tanzania, Jamaica, Ecuador, Haiti, India, Canada, USA etc.

Direct facing contact with real customers, meetings with stakeholder.

Education / Trainings

Masters in computer science – University of Aix Marseille II, France

DESS ((Diplôme Études Supérieures Spécialisée) computer Networks, France

X25 in Modern Communications, LAN, Networks, HP-UX and Networking – Hewlett Packard, France

Project Management (PMP certified since 2013)

System Integrator (SI) Certified Engineer - Ericsson Canada

Willing to relocate and travel: Yes

Willing to learn new things: Yes.

Open to new challenges: Yes

Contact this candidate