Customer Support Hr Coordinator
Resume:
JUHEE JOHARI
HR COORDINATOR/CUSTOMER SUPPORT SPECIALIST
juheejohari@
gmail.com
Brentwood, TN
CORE
COMPETENCIES
Planning and organizing
Conflict Resolution skills
Quick thinker
Problem solving
Excellent Comm skills
Employee Orientation
Employee Relations
Payroll & HR Systems
HR Sourcing
MS Office Suite
MS Access
MS Visio
HRIS
UltiPro
Kronos
Database
EDUCATION
MBA
HR Management
Sikkim Manipal University
Jan 2009 – Apr 2011
BA
Economics
University of Delhi
July 2005 – Apr 2008
PROFESSIONAL EXPERIENCE
HR COORDINATOR NOV 2017 – AUG 2018
Guy Brown LLC, Brentwood, TN
Guy Brown deals in assisting its customers to effectively manage their indirect spend in Office Products, MRO, Breakroom, Janitorial, Technology, Furniture, Print, Managed Print, Promotional and Workwear.
Provide level 1 customer support via phone, email and chat addressing inquiries, troubleshooting issues, and resolving complaints, and account management.
Collaborated with cross-functional teams to escalate and resolve complex customer issues.
Consistently met performance metrics like average call handling time, LTCA scores, and FCR rate.
Lead the staffing process including recruitment, screening, interviewing, selection, new hire orientation and employee training and safety.
Assisted in HR Budget forecasting for recruitment, training, compensation & benefits.
Responsible for all AAP documentation and processes.
Performed HR functions by answering employee requests and questions.
Acted as a liaison between employee and insurance providers.
Audit billing statements from benefit/insurance providers for accuracy.
Maintained various department files, reports and organization charts.
ASSOCIATE HR MANAGER NOV 2016 – AUG 2017
The Kroger Co, Nashville, TN
Kroger is an American retailing company based in Cincinnati, OH. Kroger operates in 34 states, either directly or through its subsidiaries, with multiple store formats that include supermarkets and superstores.
Recruited, on boarded new hires and conducted new hire orientation.
Manage completion of new hire paperwork (I-9, Joining kit, WOTC screenings and drug tests.
Maintained optimum staffing levels at all times by hiring, transferring and training personnels.
Maintained open comms between associates and store management and district management.
Implemented reward program(s) and contest(s) to keep associates motivated and engaged.
Maintained employee records in accordance with government regulations and confidentiality.
Supported the career development of staff using the Leadership Model as a guide.
Responsible for training and training completion of associates through required programs.
Ensured pay codes are entered and monitored regularly in the KRONOS system.
Responsible for in-store, community, district & division recruiting events.
Submitted job requisitions based on hiring needs of store departments.
Maintained processed payroll, hire/separate, and track training for associates.
JUNIOR EXECUTIVE (CUSTOMER RELATIONS) JAN 2012 – OCT 2015
Shriram Institute for Industrial Research, Delhi, India
Foster strong connections with colleagues and other departments to enhance the services provided to external clients.
Deliver professional, courteous service to external customers through phone and email communication.
Address customer inquiries, investigate concerns, and offer timely solutions for various issues, including supply orders, billing queries, account setups, testing questions, and specimen-related inquiries.
Record customer interactions, outlining issues, actions taken, and the resolution provided.
Efficiently document and process change requests to ensure timely handling.
Adhere to SOPs and team protocols to maintain accuracy and regulatory compliance.
Support and contribute to large-scale projects, ensuring deadlines are met.
Proactively reach out to current customers, informing them about new products and services.
HR EXECUTIVE FEB 2011 – DEC 2011
Oracle Astro Consultancy Pvt. Ltd., Delhi, India
PROFESSIONAL PROFILE
Results-driven with strong foundation in Customer Support role, bringing 6 years of experience in providing exceptional customer support and 7 years of experience in Human Resources. Proven ability to handle employee relations, recruitment, and administrative tasks with efficiency and professionalism. Seeking role where I can leverage my diverse skills and experience to contribute effectively to a Customer Support Specialist or an HR Role.
Authorized to work in US without any sponsorship.
Contact this candidate