Project Manager It

William Griffin

**********@*********.*** 469-***-**** Fort Worth, TX 76123

OVERVIEW

IT Management Professional with significant experience in IT - service delivery and project management in support of technology initiatives to achieve enterprise business goals and objectives.

WORK EXPERIENCE

Technology Project Manager Humana Inc.

March 2014 - May 2024 • Dallas

Retail Sales Business Segments/IT project delivery for HCM and PPM for Medicare/Medicaid - Commercial/Group/Individual Product Segments - leading and implementing critical IT projects and enterprise-wide initiatives for members and associates at Humana. HCM and Business Segment project initiation working with sponsors and business partners to understand project request, facilitate prioritization activities, ensure project launch and required compliance artifacts. Responsible to thoroughly understand and communicate stakeholder requirements to appropriate team members, and manage all requirements accordingly. Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback. Coordinate and facilitate delivery of project objectives, artifacts and project management governance. IT Project Manager Tata Consultancy Services

September 2011 - July 2013 • Richardson

IT Consultant Enterprise project manager (EPM) maintaining CVS/Caremark PBM/HealthCare IT project portfolio for executive stakeholder reporting on IT Medicaid application SDLC implementations, intake processing, resource assignment/tracking, budget, deliverables, artifact retention and issue/risk management. Managed project reporting for Medicaid Implementations, deliverables, issues/risks and deployment. Consult with management and vendors to assess project needs and system requirements. Review and approve project documentation for business requirements and technical artifacts. Participate in developing scripts and scenarios for user acceptance test (UAT) . Business Admin University of Phoenix

December 2006 - November 2009

Completed MBA - Technology Management.

Graduate Student University of Phoenix

October 2007 - October 2009

MBA - Technology Management

IT Project Manager Affiliated Computer Services, Inc. April 2007 - October 2007 • Dallas

IT Consultant Project Manager for ITO-PMO client implementation with Enterprise Messaging Applications (Microsoft Exchange, Live Communication Server, Java Enterprise (Sun One), and/or Lotus Notes, including escalation and follow-up on individual tasks and change management. Meeting facilitator for project plans and implementation schedules tracking and reporting. ITO-PMO application development for coordinating technical resources, facilities and vendors to ensure scheduled migration targets recorded in MS Project and posted to Sharepoint server. ITIL Service Management for incidents, problems, reporting on schedules and change management. DW and transitioning of completed projects to operations support for ongoing IT production service. Project hours reporting, Travel and Expense reporting Cost Center Tracking via PeopleSoft. IT Project Manager Ciber, Inc.

October 2005 - February 2006 • Irving, TX

IT Consultant Project Manager for ITO-PMO task and phase deliverables status of customer care SDLC and MetaData project initiatives for CRM service support applications at telecommunications client - Verizon Ensured consistent client/vendor DW compliance under Statement of Work and Service Level Agreement. Provided continuous review for quality assurance of project tracking, issues and resolution reporting. Functioned as IT liaison resource for domestic and off-shored software development support teams in the Global IT Service Management organization. Project hours reporting via PeopleSoft and project data reporting via Lotus Notes.

EDUCATION

University of Phoenix

October 2009 Masters, MBA/Master of Business Administration Dallas Baptist University

August 1993 - August 1993 Bachelors, BA/Business Administration LICENSES & CERTIFICATES

Certified SAFe6 Agilist July 2023 - July 2025

SCALED AGILE

Certified SAFe6 Agilist

NOTABLE SKILLS

Decision Making Technology Project Management ServiceNow Project Portfolio Management Time Management Project Management Active Listening Persuasive Speaking Multitasking Conflict Resolution Microsoft Office Suite

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