Customer Service Call Center

Lucinda Mathis

Hampton, VA 757-***-**** *******************@*****.***

EDUCATION

High School Diploma 1984

Andress High School – El Paso, Texas

Computer Specialist Degree Jan 1997

International Business College – El Paso, Texas

SKILLS

Microsoft Office Proficiency, Inventory, Customer Service, Basic Math, Problem-Solving, Teamwork, Flexibility, Reliability

WORK EXPERIENCE

Screening Tech/Phlebotomist Jun 2023 – Dec 2024

Biomat/Grifols Plasma Center

Enhanced patient experience through compassionate care and communication during blood drawing procedures.

Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.

Centrifuged blood samples as outlined in clinical protocols.

Head Cashier/Customer Service Oct 2020 – Oct 2022

Sam’s Club

Managed and lead cashiers to ensure top quality customer service.

Helped cashiers with issues as they arose (EX/assisting with change and large bills for the till, customer service, etc.).

Relief Manager Mar 2019 – Oct 2019

Public Storage

Managed grounds and rental storage spaces while monitoring the office phone.

Processed customer payments and handled collections of past-due rent.

Helped guests find the best storage space options and to fit their specific needs.

Customer Service Associate Mar 2018 – Mar 2019

Lowe’s Home Improvement (Lawn & Garden Department)

Helped arrange products (plants, flowers, trees, shrubs) for optimal customer shopping experience.

Kept all garden merchandise stocked and in place for easy access.

Assisted in tailored customer service.

Layaway Associate Jan 2016 – Mar 2016

Big Kmart

Helped customers with holds on merchandise.

Managed Kmart warehouse.

Compiled customer information through data entry at the register.

Inventory Manager/Cashier Apr 2006 – Mar 2009

Walgreen’s Drug Store

Maintained records/accounts of store merchandise.

Appointment Clerk Sept 2000 – Jan 2002

Anthem Alliance Health Insurance Company

Scheduled appointments for active-duty military, retirees, and family members at MFT clinics and hospitals.

Receivables Clerk Nov 1999 – Jun 2000

NCO Financial Systems

Collected overdue payments for Sprint Long Distance Services.

Customer Service Representative/Telemarketing Aug 1995 – Jan 1998

Paragon Cable

Sold cable service by telephone and scheduled installation appointments.

Accepted payments and assisted customers with billing or service issues.

Receptionist Mar 1990 – Jun 1995

Holiday Inn

Handled check-in and check-out procedures/paperwork, answered calls using a PBX switchboard, and organized room reservations.

Performed housekeeping duties as needed when housekeeping staff was shorthanded.

Clerk/Cashier Sept 1982 – Apr 1986

Mailboxes

Operated cash register and handled large amounts of cash and credit card slips.

Processed and mailed envelopes, packages of all sizes, and registered mail.

ASSESSMENTS

Call Center Customer Service Jul 2021

Familiar

Customer Focus & Orientation Jul 2021

Proficient

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