Technical Support Windows Server

Taurus (Jonathan) Jackson

803-***-**** **************@*****.***

Summary

Professional IT architect, analyst and IT asset support function expert. 15 years of experience making things happen in IT departments, technical support, project deployment and DevOps. Capable of fulfilling a range of cloud, network and device technical support, support design and analysis. Experience with most network topologies today including device, peripherals and software plus servers, hubs & switches.

Skills

Administering Full lifecycle MS, Apple, Google, IBM and Oracle environments.

ITIL environments, OSI model Network environments.

Security, SSL,VPN and firewall configuration.

TCP/IP,WAN/LAN &Servers/Window PC-win 95-Win 11.

Microsoft Windows Server platforms.

Microsoft Power Apps.

Planned and provided highest scoring levels across many hybrid network environments.

Planned and managed heterogeneous environments, sharing and sustaining a comprehension of the OSI model.

Professional Experience

·Web server hosting & developing client-server architectures using standard industry protocols & server-side technologies.

·Fluent in industry standard topologies

·Expertise with extensive diagnostic toolset

·Supporting Dell Perc 5 and Perc 6 -9 generation current server platforms.

·DELL Enterprise server technician

·Dell server support

·Remote server array development

·Microsoft Windows based Open management application rebuilds

·Fault tolerance detection throughout adapting triage procedures

·Experience on Windows server operating systems including System Center Configuration Manager (SCCM)

·VMware array deployment, VM virtualization and cloud service management experience, backup solutions.

·Controller cards 3ware, Adaptec, LSI, power supplies ext.

·Assisted clients with software installation processes.

·Active directory support includes experience with domain controllers and logical and physical structures.

·Cloud access & authentication design patterns; roles & responsibilities inheritance and manipulations to user rights.

·Support management & processes for USARC U.S. Army reserve LAN

·Extensive experience with BYOD, CYOD and Mac OS Extended or HFS from OS 8.1 till today including Mac 10.1 Puma 10.5tiger. Applications, Utilities, and Disk Utility & Time machine Transfer Service and Move2Mac.

·Enterprise server from 8th to current generation hard drive and server platforms including different array configurations specifically the RAID 5,1+0 RAID arrays 0 based arrays and raid 1 based arrays.

·Interface migrations such as SCSI to serial ATA to SAS within the server backplanes.

·Improved RAID redundancy platforms across new and existing disk configurations

·Created high availability VM machines after converting existing OS to VMWare machines and configured migration and resource schedules using VM Console.

·Consolidated servers and applications by predominantly using VMWare OS virtualization technology and MS Virtual Machine

·Web Server experience: Experience with client server architecture, platforms include HTTP & FTP, PHP, Java & Active Server pages.

·IT troubleshooting, prevention, detection, diagnostics & intelligent remote installations across multiple applications, networks and peripherals in a level 1-3 tier. Responsible for backup procedures and systems recovery plan from Windows NT backup to Roxio & Veritas.

Works 24

Work Experience:

Network Administrator = February

2024- February 2025 Contractor

Responsible for maintaining devices computers and peripherals within our corporate network.

Duties include server administration and JBOD, NAS maintenance also inventory and receiving and shipping of

technology equipment.

Responsible for VMware (ESXi) server migration project completion.

Established and configured Lenovo Thinksystem Rack Server “SR250 V2 Rack Server”.

Created and deployed VMware servers and developed security platforms for company procedures.

Applied server data migration from area server farm business into onsite “Lenova Thinksystem SR250V@ Rack Server” successfully.

Also responsible for configuring and preparing Works24 digital media marketing technology.

Duties include troubleshooting and installing media player devices specific to our digital media platform and service.

Responsible for technical support over the phone with local Information Technology departments while supporting Works24 technology.

COX January 2017

January 2024

Data Support Technician

Responsible for troubleshooting and resolving culprits pertaining to Cox Business customers and their products that are interfaced with Cox internet data.

Typical types of connections are internet data networks, internet protocol phone systems and security systems within a business computer network.

Main objective is to distinguish if culprit pertains to Cox equipment or local equipment within the business Cox provides data service.

Dell Okc, Ok temp Contract May 2016 –December 2016

Temporary contract position project with IT solution resource (Iconma).

Responsible for testing and executing the call direction software platform at Dell Technologies.

Provided technical support for Siebal application suite that automated inventory shipments and hardware dispatches.

Accenture Federal April 2015 – Feb 2016

Infrastructure Technical Architect

·Supporting the definition, design, assessment and documentation of technical environments.

·Deploying solutions across customized architectures

·Conducting gap analysis and comparisons with alternative architectural options.

·Working with, sharing and collating architectural design patterns.

·Defining processes and ensuring conformance with standards.

·Instituting and monitoring solution-testing and live performance criteria.

·Calculating solution's cost of ownership.

·Promoting and echoing clear and consistent business vision and mapping to technical architecture capability release plan.

Healthcare Consultancy OKC, OK Oct 2014 – Jan 2015

Refresh Project - Hospital Network Lead Administrator

·Responsible for managing and supporting mission-critical desktop support procedures.

·Duties included automating processes, imaging devices, installing applications and hardware peripherals while administering Windows 2008, emphasizing the usage of System Center Configuration Manager (SCCM).

·Diagnosing software and network root cause analysis in triage.

Asurion Technology Nashville, TN June 2013- Oct 2014

Mobile Technology Consultant

·Analyzed and resolved technical issues across various mobile devices with clients including T-Mobile, Verizon, and Bellsouth.

·Change managed infrastructure, upgrade and activation procedures.

Federal Aviation Administration OKC, OK May 2012 –April 2013

Network Technician II – Support Analyst

·Executed hybrid migration/upgrade project for national network provisioning for the FAA’s network.

·Supported auditable hardware and software installation throughout the FAA WAN/LAN topology.

·Initiated and led effort to resolve conflicts with ETL software and eventual resolutions. Resolved escalated assessments.

·Participated in full contracted project delivery lifecycle.

·Provided Active Directory Logical support and assisted with Domain controller migrations within Active Directory.

Seagate Technology OKC, OK Feb 2008 – April 2012

Product Engineer

·Core team member from a start of dynamic launch and growth of a new solution product line for SME market which pivoted into providing cloud storage.

·Provided support for numerous entities at Seagate Technology, specifically technical support for network-attached storage solutions and peripherals and pre-sales or Seagate website support.

·Provided Support with Cloud Storage platforms.

·Provided support for NAS, SAN, JBOD devices created by Seagate and devices using Seagate Hard drives.

·Provided support for storage solution software including VMware products vSphere,vRelize and other storage applications.

·Advised clients on security protocols, cloud solutions and go-to-market e-marketing for SME product-line.

·Consulted technical prospects and existing clients interested in making the most intelligent decision for secure, robust and accessible storage.

Dell Inc. OKC, OK April 2007-Jan 2008

Systems Analyst - Security Clearance

·Successfully deployed and provided IT support helpdesk level for U.S. Army Reserve.

·Supported web-based application and active directory accounts, networking applications, exchange server

·Duties included work order creation and migrating escalations to local support groups within the U.S. Army reserve.

·Responsible for a variety of web-based software support also network analyst support duties as well.

·Responsible for Dell PowerEdge Virtualization server support for subscribed clients

·Provided Active directory logical structure support within an extensive U.S.Army Reserve user base .

Farmers Insurance OKC, OK December 2006-April 2007

Desktop Support Technician III

·Provided digital IT asset inventory, supporting Active Directory accounts, computer imaging and basic support.

Teleflora Technology OKC, OK November 2005-December-2006

Software Support Analyst Level 2 support P.O.S tech

·Software Technician responsible for development and engineering of software applications across Teleflora nationally.

Prior Experience

1.Richland County Information Technology Columbia, SC PC LAN technician II July 2003 - October 2005

2.Cadastra Inc. Cadastra Inc. Columbia SC I.T. Consultant for Richland County Nov 2003-July2004

3.Best Buy Stores Columbia SC : Computer Technician April 2003-November 2003

4.General Information Services Chapin SC Network Engineer Feb 2002-April 2003

5.Infinity Information Services Chapin SC Internet Researcher March 2001-Feb 2002

6.Jackson Madison General Hospital Jackson TN Network Infrastructure engineer Aug 1999-Feb 2001

Formal Education

Associate Degree in Computer Operations and Technology.

Tennessee College of Applied Technology @ Jackson, TN class of 2000

Certifications

A+ certified computer technician

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