Senior Manager Talent Acquisition
Resume:
Veola Hankle-Cooks MBA, MHRM
Evergreen Park, IL 60805
************@*****.***
WWW: Bold Profile
Proven record of leadership and teamwork with acute attention to detail and budget. Charismatic senior manager; facilitates smooth and successful execution of diverse projects and audiences. Demonstrates ability to work collaboratively and to inspire leadership within; community service, non-for-profit exhibits strategic abilities regarding budgeting and financial management. Combines dynamic organizational and communication skills with the ability to multitask, plan and direct complex operations. Extensive program management history, human resource management, accounting and finance, and cost-effective solutions to challenges. Tactful and diplomatic in high-pressure situations; competently and handles behavioral situations in the most positive manner.
Websites, Portfolios, Profiles
www.linkedin.com/in/veola-hankle-18544a16
Skills
Microsoft Office suite
Word
Excel
PowerPoint
People Soft
SAP
Kronos
Tableau
Banner
ADP
Operations management
Staff training and development
Employee recruitment
Partnership development
Staff management
Talent acquisition
Work History
Regional Director WIC Food and Nutrition Program
Catholic Charities of Archdiocese, Chicago, IL
September 2022 - Current
Directly responsible for the overall management of the daily operations of the Women, Infants, and Children (WIC) Food and Nutrition Program including WIC Food Centers, and Special Projects
Duties include but are not limited to planning and programming for assigned programs, ensuring adequate staffing to meet client needs, and ensuring compliance with agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing or accrediting bodies
Responsible for hiring, coaching, supervising, evaluating, training, and professional development of staff and for assigning work to staff and ensuring the work is performed in an efficient, prompt, professional, and accurate manner and providing guidance, when necessary
Collaborates with WIC clinics to market and outreach the WIC program and WIC Food Centers to potential clients and families and works with Agency personnel in providing wrap-around services to WIC Food Center clients
Works with Agency Government Relations and Foundations department to secure government and private financial resources for new initiatives
Maintains statistical data and routinely reviews data to ensure quality service provision and enhancements in programming and ensures monthly and quarterly annual reports are prepared and delivered on time
Actively participates in strategic planning and identifies trends and opportunities for program expansion and implements and monitors departmental budgets and makes adjustments in order to maintain fiscal integrity
Produced 3 reports per week to analyze job performance against team goals.
Independent H/R Consultant
VEE3 Professional H/R Consultants LLC, Chicago, IL
November 2019 - September 2022
Analyze training needs to design employee development, job training, and health and safety programs
Advise managers on organizational policy matters, such as equal employment opportunity and sexual harassment, and recommend needed changes
Create hiring and onboarding procedures
Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of the organization's personnel policies and practices
Conduct Personnel Folder Audits to ensure the company is in compliance with State & Federal labor and law regulations
Conducted regular reviews of operations and identified areas for improvement.
Collected, arranged, and input information into database system.
Evaluated customer needs and feedback to drive product and service improvements.
Educated staff on organizational mission and goals to help employees achieve success.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Generated reports detailing findings and recommendations.
Evaluated staff performance and provided coaching to address inefficiencies.
Assistant Director- Department of Finance
City of Chicago, Chicago, IL
December 2016 - August 2019
Lead Street Operation Division's oversight with responsibilities for the administration of parking enforcement
Collaborated with administrative oversight, management, and reporting work efforts with supervisory staff to monitor field assignments
Assure parking enforcement, procedures, and policies are followed in the performance of duties
Recruited, interviewed, selected, hired, and promoted employees
Lead scheduling of field personnel, ensuring adequate staffing levels on all shifts
Created program's work objectives, quality standards, and performance measures to assure street operations programs adhere to established standards
Assists in the development of management goals and objectives and implements related policies and procedures
Lead in the development of internal procedures, guidance, and training for staff, and facilitates efficiency strategies for field operations
Lead vendor relationships and contract compliance processes
Developed and implements operational work procedures to maintain efficiency of street operations and office functions
Establishes work standards and evaluates staff performance, issue disciplines and terminations
Prepared and analyzed reports on operational activities, productivity, performance management initiatives, and personnel costs
Responded to street operation emergency incidences, as required
Performed as a liaison with other City departments and outside agencies, as required
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Launched quality assurance practices for each phase of development
Assisted in organizing and overseeing assignments to drive operational excellence.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Set aggressive targets for employees to drive company success and strengthen motivation.
Manager OF Revenue Collections
City of Chicago, Chicago, IL
May 2014 - December 2016
Supervised walk-in payment processing services provided at multiple locations throughout city
Oversee similar vendor-provided walk-in payment processing services
Lead and coordinated activities at neighborhood payment sites
Responded to customer inquiries and processed payments for various transactions
Conduct site visits to ensure payment centers are in compliance with standard operating procedures and work practices
Recruiting, interviewing, selecting, hiring, and promoting employees
Schedule payment center personnel on a rotating basis for weekend assignments and assure adequate staff coverage during vacations and renewal periods
Created development and implementation of customer service payment processing procedures
Prepared written instructions and coordinate training from vendors to inform staff of new or modified revenue collections methods and system operations
Prepared statistical and narrative reports summarizing customer service and payment processing activities at the City Hall payment center
Established performance measures and evaluates performance of subordinate staff
Lead a transparent and equitable incident reporting and disciplinary process
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Improved safety procedures to create safe working conditions for workers.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Collections/Student Services Manager
University of Chicago, Chicago, IL
September 2007 - May 2014
Spearheaded Bursar's office financial aid activities, supervising student service administrators in providing the highest level of customer service, for walk-ins, and phone and e-mail inquiries
Held responsibility for tuition plans and prompt payment, encouraging pre-payment by locking in at the current rate (as opposed to paying 3-5% increase annually)
Approved and processed Title IV Federal Student Refunds, reviewing student eligibility for refund of Stafford Subsidized and Unsubsidized loans
Achieved a remarkable 97% debt-to-collection ratio, amounting to approximately $500K each year
Monitored prospective graduates' outstanding accounts, and determined payment arrangements, determining students out of compliance and withholding diplomas
Maintained collaborations with three collection agencies, especially productive in skip-tracing students who had left the University
Managed Convocation
Produced literature for incoming Students and Parents
Department Representative at Family Orientation Weekend
Conducted Banking Solutions Workshop
Trained, Supervised Student Workers
Produced all mail correspondence for tuition and billing
Education
Master of Human Resource Management July 2011
Keller Graduate School of Management, Tinley Park, IL
Master of Business Administration March 2010
Keller Graduate School of Management, Tinley Park, IL
Bachelor of Sciences in Technical Management March 2007
DEVRY UNIVERSITY, Tinley Park, IL
Associate of Applied Science in Accounting July 2005
Robert Morris University, Chicago, IL
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