Customer Service Representative

Carlene Negron

*******.******@*****.*** Georgia,, US 954-***-****

WORK HISTORY

Sr. Contract Administrator at Thermofisher Scientific June 2021 - Present (4 Years)

Contract Management Oversee the full contract lifecycle, including drafting, reviewing, negotiating, and ensuring compliance with legal and company policies. Sales Stakeholder Support Serve as a key liaison between sales, legal, and internal teams, ensuring timely contract execution and seamless communication. Training Mentorship Onboard and train new team members on contract processes, compliance requirements, and best practices to enhance efficiency and accuracy. Risk Mitigation Compliance Identify and resolve contract discrepancies, ensuring adherence to company policies and evolving legal regulations. Negotiation Problem- Solving Strategically negotiate terms with clients and vendors, balancing favorable outcomes with strong business relationships. Process Optimization Documentation Maintain accurate contract records, analyze contract performance, and implement improvements to streamline workflows. Technical Proficiency Leverage contract management software (e.g., DocuSign, ContractWorks) and Microsoft Office Suite to enhance contract efficiency and organization. Customer Service Representative at E.G.O-

June 2020 - November 2020 (0.5 Year)

Performed customer order functions, adjust and monitor forecasting and daily customer communications. Serve as the main point of contact for assigned customers. Review customer release schedules and enter customer orders in SAP. Communicate order confirmation and discrepancies to the customer. Assist warehouse personnel with shipments to customers. Assist materials purchasing personnel in maintaining awareness of customer materials requirements. Assign Returned Goods Authorization Return Merchant Authorization (RMA) numbers to customers and coordinate processing of RGAs. Pull reports in SAP to monitor customer accounts (backlog, account receivables) Process Credit Memos and handle all daily invoices and consignments Adjust and monitor customer forecast in IP Planning Tool Monitor Logistic Agreements with customers

Customer Service Representative at Hella Automotive January 2018 - June 2019 (1.5 Years)

Provided quotes and availability for Auto Parts to customers via phone and email Provided outstanding customer service satisfaction for clientele via telephone and email Scheduled customer shipments to ensure they are on time and complete in the system. Acknowledged that all orders are received within a 24-hour timeframe Monitored and processed EDI Orders daily. Communicated with various departments including Sales, Purchasing, Planning, Product Management, Finance and Warehouse to ensure correct procedures and guidelines are followed according to company policy. Processed orders and back orders to ensure they are fully complete and accurate Handled all customer complaints to ensure 100 satisfaction Issue Process RMA (Return Authorized Merchandise) to customers. Strong knowledge of SAP for Systems, Applications and Products in Data Processing Post Sales Customer Service Representative at Eaton Cooper Lighting September 2016 - October 2017 (1.5 Years)

Provided customer service to internal and external customers by incorporating fast and accurate responses via phone, email and through internal management systems. Direct interface with Technical Engineers and Production Plant Managers to ensure product complaints are resolved and root causes are identified. Coordinated and negotiated labor agreement for warranty replacement products which include, lighting fixtures and components. Processed returns merchandise authorization (RMA) and resolve freight damage claims involving labor authorization. Maintained product knowledge by continuously training and attending webinars. Inform customers of new technologies and materials available in the industry and take proactive roles in gathering competitive information and assisting in the development of sales. Health Benefits Manager Assistant to COO at VeteraNetwork November 2012 - September 2016 (4 Years)

Consulted all Transitioning Military Veterans on potential Health Benefits offered by Veteran Affairs Assistant to COO of VeteraNetwork Handled all C-Level email, faxes, fed ex packaging and shipping needs Graded test scores for all Military Students for Network Engineer Mentorship Course Attended Military Job Fairs to help instruct Transitioning Veterans interested in Network Engineering

Senior Customer Service Representative at Aetna Health Insurance RX Mail Order May 2007 - January 2010 (3 Years)

Senior Client Service Representative at Horizon Blue Cross Blue Shield of NJ June 2005 - March 2007 (2 Years)

Customer Service Representative PIP Assistant Representative at Security Indemnity Insurance Inc.

January 2003 - December 2004 (2.5 Years)

EDUCATION

Stuart School of Business - None

Graduated 1970-01-01

Medical Business Management

Starr Technical School - None

Graduated 1970-01-01

Medical Assistant

Berkley College - Associate Degree

Graduated 1970-01-01

Business Administration

SKILLS

Microsoft Word, To complete

Microsoft Excel, To complete

Accounts Receivable, To complete

Analytical, To complete

Data Analysis, To complete

Automotive Industry, To complete

Business Administration, To complete

Microsoft Outlook, To complete

Business Management, To complete

Business Process Improvement, To complete

Claim Processing, To complete

Customer Service, To complete

Communication, To complete

Regulatory Compliance, To complete

Data Processing, To complete

Contract Management, To complete

Document Management Systems, To complete

English, To complete

Finance, To complete

Expediting, To complete

Fax, To complete

Sales, To complete

Forecasting, To complete

French, To complete

Leadership, To complete

Web Conferencing, To complete

Problem Solving, To complete

Lighting, To complete

Management Systems, To complete

Memos, To complete

Merchandising, To complete

Microsoft Office, To complete

Negotiation, To complete

Networking, To complete

Network Engineering, To complete

Operational Excellence, To complete

Persuasive, To complete

Presentations, To complete

Pricing Strategies, To complete

Product Management, To complete

Purchasing Process, To complete

Risk Analysis, To complete

SAP Applications, To complete

Stakeholder Management, To complete

Stock Control, To complete

Streamlines, To complete

Workflows, To complete

Attention To Detail, To complete

Coaching And Mentoring, To complete

Success Driven, To complete

Team-working, To complete

Self Motivation, To complete

DocuSign, To complete

LANGUAGES

English, Native/Bilingual

French, Advanced

Other, Advanced

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