Project Manager Customer Service

Gina Huffman

Kyle, TX 936-***-**** ***************@*****.***

Professional Summary

Project Manager with 10+ years of experience in hospitality and customer service. Proven track record of successfully leading teams and managing complex projects, ensuring projects are completed on time and within budget. Experienced in financial planning, resource management, and improving operational processes. Strong communicator, resolving issues, managing risks, and maintaining client relationships to achieve project goals. Core Skills & Competencies

• Project Management & Operations – Budgeting, forecasting, scheduling, risk management

• Team Leadership & Collaboration – Coaching, mentoring, cross-functional team management

• Customer Success & Relationship Management – Client communication, stakeholder engagement

• Process Improvement & Compliance – Workflow optimization, policy development, quality control

• Technical Proficiency – Microsoft Office 365, Asana, Forecast, MS Project, Slack, Zoom, Teams, SharePoint, Salesforce, HubSpot, Proposify

Professional Experience

Program Manager

RedTeam Security / Deepsea’s – Remote Feb 2022 – Sep 2024

• Spearheaded detailed logistical oversight for extended client programs with simultaneous budgeting efforts impacting four critical projects at once, achieving successful onboarding processes ahead of schedule by two months each time.

• Tracked financial data, adjusted workflows, and scheduled new projects to maximize efficiency.

• Acted as the primary liaison between clients, executive leadership, and internal teams, ensuring 100% alignment between client expectations and project deliverables.

• Developed and presented real-time reports and project status updates to executive stakeholders, improving decision-making speed and ensuring 100% project transparency.

Senior Project Manager

Cryptic Technologies, LLC – Remote Dec 2020 – Jan 2022

• Led project financial tracking and workflow adjustments, optimizing budget allocation and resource distribution, resulting in a 20% reduction in project costs and on-time delivery of 95% of projects.

• Directed a team of six engineers, ensuring smooth operations and timely project completion.

• Managed client relationships, acting as the key point of contact for project updates, issue resolution, and provide 100% customer service.

• Spearheaded major client projects, overseeing resource allocation and task delegation, which led to on-time project delivery. Hotel Manager

Silver Cloud Hotels – Seattle, WA Aug 2017 – Dec 2021

• Managed business financial data, revenue tracking, and daily operational reports.

• Developed & maintained the Operations Manual and business process documentation.

• Ensured seamless guest services, enforcing brand standards and service excellence.

• Addressed customer complaints by identifying root causes, implementing solutions, and refining processes to prevent future issues. Department Manager

Walmart – Factoria, WA Aug 2011 – Aug 2017

• Increased departmental sales by 25% within one year through strategic sales initiatives.

• Managed hiring processes for all department positions; integrated feedback mechanisms to enhance training programs leading to reduced onboarding time from four weeks to just two weeks on average.

• Supervised a 25-member team during a major store remodeling project.

• Established a system for monitoring inventory turnover rates, leading to actionable insights that improved stock management.

Education & Certifications

• 2023 – The Project Management Course: Beginner to Project Manager

• 2022 – Windows 10 End User Administration Essentials

• 2022 – Project Management & Planning (Level I & II)

• 2021 – Project Management Fundamentals

• 2021 – Linux Fundamentals & Linux Administration I

• 2017 – Bellevue College, WA Diagnostic Medical Sonography

• 2015 – Intercultural Communication Certification Training

• 2012 – Walmart Manager Training Academy

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