Customer Service Front Desk
Resume:
Jennifer Anderson
King George VA, 22485
*******************@*****.***
June 09, 2017
Dear Hiring Manager,
I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address. Sincerely,
Jennifer Anderson
Mar 2017- Presents
Jennifer Anderson
8376 eden drive King George VA, 22485
540-***-**** • *******************@*****.***
Objective
Experienced professional manager seeking to fill a operation management role . Key Qualifications
I have relevant experience in facilities management, quality control, and strategic planning. I have over a decade's experience in management, and excel at hiring the right people and building effective teams. Work Experience
Operation Manager
Fredericksburg VA, 22401
● Managed a cross-functional team of 25 employees.
● I Received my promotion for outstanding improvement .
● Oversaw the establishment of 1 production facilities and increased the overall scores dramatically.
● Reduced inventory turns by 50%.
● Made schedules for the housekeeping department
● Made schedule for kitchen department.
● Customer service.
● Took inventory for kitchen department
● Took inventory for housekeeping department.
● Leadership.
● Placed all food and product orders for kitchen .
● Placed all orders for housekeeping.
● Researching.
● Arranged meetings with our suppliers to ensure production standards were met and kept .
● Morning motivation speeches with each department team about the goals for the day and review scores with each team to show what we have accomplished or need to achieve .
● Kept a files of all paperwork completed for each department teams for the day to keep accuracy for RPM’s .
● Making sure all Brand Standards are met .
● Went to housekeeping meeting outside the facility to lean and grow with the brand .
● Dealing with guest complaints immediately (within one hour) while on duty .
● Overnight guest complaints are taken care of by the front desk person on duty, when I come in I will contact the guest to ensure happiness before they leave .
● Inspect rooms and make sure each and every room is to the brand and GM standard and will clean or fix whatever is needed to ensure 100% cleanliness .
● Check all due out’s .
● Check all floors before the housekeeping department team starts for the day and check the stay-overs for DND’s and add them to our DND log daily.
● Making sure the housekeeping department team is informed of any late C/O, departing guest that decided to stay longer and any details that go with the new changes .
● Making sure all “lost and found” is turned into me and logged into our “ lost and found” log daily.
● Any “lost and found “ items, I will get the contact information from the front desk staff and then I contact the guest so they can retrieve the item/items .
● Keeping a clean and organized working environment.
● Working as a housekeeper when needed .
● (I work with my teams to teach and ensure them excellency )
● I also start and breakdown the breakfast area .
March 2015- March-2017
November 19, 1998- December 12,2009
● Cooking food .
● Rotation of food daily is a MUST !
● Stocking and organizing all food, condiments, dinnerware .
● Making coffee and keeping the coffee bar stocked and clean at all times .
● Clean elevators .
● Mop floors.
● Problem solving.
● Improved the overall inspection scores to a 98 % from a 85% in Kitchen and Housekeeping in 2 months !
Front desk, Overnight Auditor
King George, VA
● Checking guest in .
● Checking guest out .
● Making changes to any account that was overcharged .
● Customer service.
● Making changes to any account that had a problem .
● Making sure all guest are happy about staying with us .
● Problem solving .
● Delivering recipes to rooms after completing the audit .
● Completed audit in 35 minuets.
● Security checks every 60min .
● Making sure all Hilton honor guest receive their rewards item .
● Making snack bags and putting them out for guest by 4am to take if they prefer to have one .
● Making snack bags with 1 fruit, 1 muffin, 1 grain bar, 1 napkin and a bottle of water .
● Making sure printers were stocked with paper for the day .
● Making sure lost and found went to the office .
● Making sure all laundry shoots were closed.
● Learned were the electrical room was for any emergencies or if elevator was down and how to used all area .
● Print all Credit card balances.
● Make coffee all shift and keep area stocked and clean .
● Making sure all Registration card match statement.
● Shift balancing.
● Report credit card balance.
● Phone revenue recap .
● Disputed phone charges .
● Making room keys .
● Entering wake up calls into the computer and logging book .
● Preparing breakfast.
● Set up breakfast bar.
● Making sure all standards are kept and met in kitchen and front desk . Host - Management
Columbia, MD
● Customer service.
● Food management.
● Cook .
● Host .
● Bartender.
● Order inventory.
● Make schedules for host, servers & cooks .
● Bank drop off and pick ups .
● Maintaining a positive staff .
● Scheduling mandatory meetings to review new and updated menu items .
● Running the day to day operation.
Education
Aug 2015 - now
June 2000
Associates of Business And Management
Phoenix University
● Studding with a 3.6 GPA.
● Concentration in Supply Chain Management and Finance. Graduated
Long Reach High School
● Graduated with a 3.25 GPA.
● Concentration in Marketing and general management. PTA Volunteer
● I’m a volunteer at the king George elementary school.
● I have been apart of this amazing organization for 5 years . We decide on the money we make from fundraising programs. We take that money and put it back into the school for books, book clubs, running club, D.A.R.E program and dances for our school. Being involved where my children go to school and showing them what being apart of the community is all about .
Contact this candidate