Project Management Continuous Improvement

Jake Roth

Qualifications Summary

****.****@*****.*** • 314-***-****

LinkedIn URL • Normandy, MO 63135

Accomplished IT professional with over 15 years of experience specializing in build and deployment management, release coordination, and system administration within high-profile corporate environments.

Proven expertise in leading the design and implementation of streamlined processes for software deployment and system upgrades across multiple platforms and environments. Adept at facilitating collaboration between cross-functional teams, managing large-scale projects from initiation to completion, and ensuring compliance with regulatory standards. Proficient in a variety of project management and development tools including Jira, TestRail, Octane, HP Service Manager, and Remedy. Recognized for enhancing operational efficiencies, driving change management, and implementing innovative automation solutions that significantly reduce manual workloads and improve system performance.

Areas of Expertise

Build & Release Management

Agile & Scrum Methodologies

Project Management Tools

Regulatory Compliance

Continuous Improvement Processes

Software Deployment Coordination

Security Protocols Enforcement

Training & Development

Change Management

System Administration

Quality Assurance Testing

Stakeholder Engagement

Professional Experience

Sabbatical 2023 – Present

Managed personal commitments in September 2023, addressing all family, home, and medical responsibilities.

Telesis7 (Contract: Spectrum), St. Louis, MO 2021 – 2023

Build & Deployment Manager

Designed and implemented standardized processes and documentation for seamless support across environments. Provided support to QA and development teams through agile project management tools like Jira, TestRail, Octane, and proprietary tracking systems. Coordinated release cycles of varying scales, from initial scope to production rollout.

Facilitated the implementation and deployment of Mobile IT test and integration for Spectrum Mobile telecom products from mid-2021 to 2023.

oManaged the deployment of code into pre-production and production environments, coordinated bridge sessions to activate changes, and led working sessions to address deployment and post-live issues.

oRoutinely conducted late-night operations 2-4 days a week over two years to ensure seamless product integration and functionality.

Ensured accurate knowledge of code dependencies for test integrity by partnering with external RTEs.

Facilitated collaboration between technical and business stakeholders as a key liaison.

Sysadmin, US Bank, Earth City, MO 2011 – 2021

Build & Release Manager

Orchestrated the deployment and continuous improvement of the retail loan origination system, adapting methodologies from waterfall to agile/scrum throughout my tenure. Orchestrated the deployment and continuous improvement of the retail loan origination system, integrating both waterfall and agile/scrum methodologies to accommodate various development streams and support requirements. Managed diverse timelines and methodologies concurrently, ensuring tailored approaches for different project segments throughout tenure. Collaborated with cross-functional corporate teams to implement changes in compliance with bank policies and strategic objectives. Performed meticulous manual reviews and deployments of development content, ensuring alignment with technical specifications and business requirements.

Ensured compliance by updating systems in line with regulatory requirements and vendor application changes.

Provided comprehensive support for mortgage technology operations, including release coordination, developer assistance, and interface optimization.

Drove change management efforts, facilitating seamless integration of services and coordination with database and code migration teams.

Fostered collaboration and stakeholder satisfaction by resolving process discrepancies and aligning business strategies during executive meetings.

Enhanced operational efficiency and reduced manual workload through the development and execution of innovative automation processes.

Enforced security protocols within the application suite, granting controlled access to designated stakeholder groups.

Transitioned process and information repositories from SharePoint to OneNote and migrated tracking systems from Lotus-based solutions to ServiceNow, ITSM, and Azure DevOps, enhancing operational efficiency and system integration.

TEKsystems, Inc. (Contract: Boeing), St. Louis, MO 2008 – 2011

Analyst Mentor

Led training and development for 340 analysts across national and international locations, aimed at enhancing proficiency in troubleshooting, policy adherence, and best practices through a combination of on-site and remote training in St. Louis. Spearheaded the rollout of HP Service Manager, phasing out Remedy to optimize IT support operations and service delivery.

Adhered to security protocols and gained extensive knowledge of numerous commercial and military COTS/proprietary applications, effectively managing software rollouts, sunsets, SaaS integrations, and vendor support agreements.

Promoted a culture of confidence and effective communication, prioritizing face-to-face interactions and adept use of technological tools among first and second-tier NOC and call center teams.

Improved operational efficiency and employee progress tracking while collaborating with client-side management to establish and standardize best practices for NOC analysts.

Volition (THQ, Inc.), Champaign, IL 2005 – 2008

Quality Assurance

Conducted manual software testing for multiple target platforms, collaborating with internal and partner studios to ensure quality assurance. Designed and implemented test plans to improve product reliability and user satisfaction. Reported bugs effectively, focusing on software written in C++, including detailed analysis of asserts and active threads. Served as test lead,

Analyzed builds and recorded incidents to maintain software performance and functionality standards.

Education

Bachelor of Science in Biochem/Biotech University of Missouri, St. Louis, MO

Associate of Arts St. Louis Community College, St. Louis, MO

Technical Proficiencies

Office software: MS Office suite and open-source alternatives, Outlook/Exchange and Lotus products

Knowledge base solutions and tracking systems: Sharepoint, HP, and Google licensed suites (Service Manager, ServiceNow, Docs), Remedy, Azure DevOps

MSSQL, TFS2010/2013/2018(VS), CyberArk provisioning/access, PulseSecure/SoftToken, Active Directory policy definition, actor and service account provisioning

Jira, Cherwell, TestRail, Jenkins/Artifactory tracking and ticketing systems

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