Quality Assurance Security Clearance

DARNELL MOSS

501-***-**** ***********@***.***

System Administrator/Client Support Engineer

Active Security Clearance TOP SECRET/SCI-NAC/CI Poly 2021-2027 Career Highlights

• Twenty-six years of direct experience supervising critical computer operations as a military member and government contractor

• Troubleshoot operations, processes, and networks; determine accurate and timely solutions, apply quality assurance measures.

• Leader and motivator with a history of proven achievements. Accomplished Equipment management control officer.

• Innovative resource manager with a proven program management track record. Dynamic interpersonal communication skills (oral and written), proactive decision maker, and a creative problem solver. Technical Expertise

Technical Strengths: Providing Tier III solutions for local/remote desktop users, ESX, VCenter, ESXi - Windows 10/11 Server network- Disaster Recovery LAN –WAN –Virus Prevention – Terminate/run CAT 5/6 cabling, fiber tracing from workstation to Cisco switches, Implement IMAC (installation, moves, and change) for the end user and equipment. Work with Cyber Security to determine device vulnerability and steps to isolate equipment as necessary to prevent network compromise.

Operating Systems – Advanced knowledge of Windows 2010/2011 – Advanced Knowledge of Dell Wyse Management Server (WMS). Experienced in migrating to different Operation systems from Windows 7 to 10 to Windows 11 for up to 5000+ users.

Applications/Software: - Dameware Mini-Remote Control, Remote configuration Manager- Host Based Security System (HBSS) McAfee Ent. Virus -Microsoft Endpoint Configuration Manager (MECM) MS Office 2022/2019 Suites – MS Office 365 support /Active Directory – to include DFS, Domains and Trust, Sites and Services and Role Based Access Control – MS Exchange Server– Extensive knowledge with Virtual Private Networks (VPN), Office 365 and MS Exchange online. Oracle Discoverer ADHOC database query tool - Net iQ Directory and Resource Manager, Local Administrator Password Solution (LAPS). Expert knowledge on Service Central (Service Now), Remedy and SEIBEL ticketing systems to meet or exceed assigned Service Level Agreements (SLA’s) established by customer. Experienced with office 365 migration and exchange online administration. Professional Expertise

Titan Technologies, MacDill AFB, Tampa FL May 2024 – Sept 2024 Customer Support Specialist

• Sub-contractor selected for assisting in replacing SOCOM assets that were out of industry standards within the Computer Equipment Replacement Program (CERP). Reallocate 500 + desktops/zero clients within current command standards, and DRMO desktops not within command standards assisting CRP in accomplishing mission. Worked with SOCOM’s SITEC3 in clearing 400+ Desktop Support submitted Incident Requests

(INC)/Customer Requests (CRs) throughout secure environment without incident.

• Image SIPRNet (Secret Internet Protocol Router Network)/ NIPRNet (Nonsecure Internet Protocol Router Network) and Special Operations Forces (SOF) aka SOCRATES using Image Master Hardware, UIU

(Universal Imaging Utility) and PXE process.

Science Applications International Corporation (SAIC) MacDill AFB, Tampa FL Sep 2022 – May 2024 Customer Support Technician

• Provides support to the U.S. Central Command (CENTCOM) various networks (NIPR/SIPR/Coalition Partner Networks (i.e.CPN) for various countries within the U.S. Coalition by building clients, joining to the necessary domains, supporting over 5000 users and devices.

• Managed Dell Wyse Servers on multiple networks in the licensing and configuration of clients logged onto the various networks, and verifying compliance of each Client attached.

• Maintained Training and Specialized workstations with proprietary software designed for special intentions to provide support to users.

• Supported Microsoft Endpoint Configuration Manager (MECM) in imaging clients for deployment in order for users to access the networks available accomplishing the mission at hand.

• Reconfigured/replaced older Dell Zero/thin clients with newer more functional devices able to connect to the new configuration server to allow users to connect seamlessly.

• Coordinated with Host Based Security System (HBSS) team using Trellix Endpoint Security, to release security on workstations to install necessary software that’s not virtualized. L3 Communications/CACI/CSRA/GDIT MacDill AFB, Tampa FL Nov 2009 – Jun 2022 PC Technician/Desk Side Support Technician

• Dependable in the support, performance, and functionality of the Defense Intelligence Agency (DIA) system environment, including end user support, upgrades, customization, and system integration supporting United Stated Central Command United States Southern Special Operations Command (USCENTCOM/USSCOM) Tampa location.

• Accountable for data security including personnel access, hardware requirements and software support.

• Troubleshot a wide range of software and hardware used throughout the network.

• Maintained up-to-date expertise in the operation and application of software and a working knowledge of a wide variety of commonly used hardware and software.

• Responsible for management of system/print servers, including data management, security, software upgrades and client patch management.

Education

Keller Graduate School of Management Tampa, Florida Masters of Information Systems Management 2013

Grantham University Kansas City, Missouri

Bachelors of Science in Information Systems 2010

Community College of the Air Force Maxwell Air Force Base, Alabama Associates in Human Resources 2005

Professional Training

Certifications: Microsoft Certified Professional (MCP), Information Technology Infrastructure Library v3 (ITIL v3) (Indef), Security + CE (Exp 6/2027), Dell Certified Technician, A+ Technician, Network+ CE (Exp 6/2027). New Horizons Computer Learning Center Training:

VMware Infrastructure 3

Interconnecting Cisco Network Devices (ICND1/ICND2) Implementing, managing and maintaining MS Windows Server 2012 Network Implementing a MS Windows Server 2012 Network Infrastructure: Network Hosts Managing a MS Windows Server 2012 Environment

Maintaining a MS Windows Server 2012 Environment

Additional Training:

Computer Security Incident Response Team

Cyber CompTIA-Security-plus Sys-601

Software Assurance Executive Course (SAE)

Microsoft: Configuring Windows Devices 70-697

Windows 7 Configuration MCTS 70-680 CAC PIN

Reset Trusted Agent

ServiceNow Certified Administration

FEDVTE Certificate for Software Assurance Executive Course

Human Resource Management Generalist Leadership

Management Training

Darnell Moss 2

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