Administrative Assistant Vice President
Resume:
MELBA M. SMITH **** Colebrooke Drive Temple Hills, MD 20748 301-***-**** **********@*****.***
EMPLOYMENT HISTORY
Administrative Coordinator Ideal Electrical Supply Corporation
April 2023-March 2024 Washington, DC 20018
•Primary point of contact for internal and external communication includes answering phone calls, responding to emails, responding to information inquires, drafting letters, memos, and editing documents for accuracy and clarity.
•Manages workflow and prioritizing assignments.
•Manages calendars for President & CEO and Executive Vice President.
•Schedules meetings, coordinate appointments, arrange conference rooms, sending meeting invitations, preparing meeting materials, taking minutes, distributing agendas, ensuring necessary equipment and technology is set up and functioning properly and ensuring all participants are aware of the schedules.
•Maintains and updates both physical and electronic files, archiving documents and retrieving information as needed.
•Data entry of information into spreadsheets, databases and other systems.
•Office management and ordering of office supplies, coordinating maintenance and repairs and ensuring a clean and organized work environment.
•Handles travel arrangements for the President and Executive Vice President including booking flights, ground transportation and preparing itineraries.
•Administering assistance on special projects or tasks that require research, analysis, or coordination.
Certification Assistant
•Makes sure the company complies for certification eligibility, application, renewal and revocation.
•Receives and reviews our applications, ensuring that all required documentation is complete and accurate.
•Makes sure that all business licenses and credentials are up to date.
•Makes sure that our company adheres to relevant industry standards, regulations, legal requirements and collaborates with external agencies and accrediting bodies as necessary.
•Makes sure that the company stays abreast of industry trends, changes in certification requirements and best practices in certification management.
•Attends conferences, workshops or webinars to enhance knowledge and skills in certification coordination.
Mission Support Specialist U.S. Customs & Border Protection
1300 Pennsylvania Avenue NW
GS-0301-09-07 Washington, DC 20024
July 2021-March 2022
Personnel Policy and Program Division, Employee Governance Branch
•Provided guidance and technical advice in a variety of mission support functional areas for field offices and Ports of Entry.
•Owned and controlled of a centralized mailbox, which is a one stop entry point for all emails dealing with and related to Personnel Policy and Program Division/Workforce Relations Division.
•Routed and processed over 200 incoming emails weekly to subject matter experts to promptly address time sensitive matters and assigning and completing tasks.
•Processed overtime grievances/tickets for Office of Field Operation Officers.
•Processed EEO Settlement Implementation and Compliance Memo’s.
•Processed DUI/Board Review cases for Office of Field Operation Officers.
Personnel Policy and Program Division, HR Policy and Programs Branch
•Ran Human Resources Business Engine (HRBE) performance plans/reports for plan updates for mid and end of the year cycles.
•Record Management Custodian
Melba M. Smith
Page 2
Acquisition and inventory management of Office of Field Operation Service Awards and Headquarters Non-Traditional Awards, certificates, and pins.
Compiled and organized all incoming award request
Gathered and updated service anniversary lists
Issuance of tracking numbers for newly written Office of Field Operation Directives and Delegation Orders and acquisition of Office of Field Operations/Mission Support Division tasker number for tracking.
Staff Assistant U.S. Customs & Border Protection
1300 Pennsylvania Avenue NW
GS-0301-09-07 Washington, DC 20024
July 2021-March 2022
• Field Administrator for Time and Attendance, making sure 30,000 headquarters employees were paid every two weeks, with 99 timekeepers working with me to make sure this was done.
•Point of contact for Office of Field Operations passports/visas.
• Managed, created, and designed a tasking/suspense spreadsheet and wrote a desk guide for incoming executive director.
• Managed and point of contact for Physical Fitness Program within Human Capital Division.
• Managed, coordinated, and created Length of US Government Service Certificates for all of Office of Field Operations Headquarters. I coordinate between 20 field offices to make sure that certificates are signed by the Executive Assistant Commissioner.
• Time and attendance coordinator for Human Capital Division, WTI and LER within Mission Support of Office of Field Operations.
• Back-up executive assistant for the Executive and Deputy Executive Directors of Mission Support.
• Created a filing system that would track the owners and keys for over 30 file cabinets and 40 offices and cubicles within Human Capital Division. This system allowed all cabinets to be locked to ensure information integrity while allowing access as required if the main key holder was absent.
University of Maryland Eastern Shore
11868 College Backbone Road
Princess Anne, MD 21853
September 1994-April1 1998
Major: Agribusiness (Did not graduate)
Lake Clifton Eastern High School
2801 St. Lo Drive
Baltimore, MD 21213
September 1990-May 1994
Major: Academy of Finance
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