Payroll Manager
Resume:
Samuel Simmons
**** ***** ** #*****, *** Antonio, TX 78251
Email: ******.*********@*****.***
Phone: 210-***-****
Objective:
-To obtain gainful employment where my deep experience in Payroll Customer Service, Budget Management and Training can improve the overall company brand and professional growth.
- 18 years Customer Service/Admin Clerical Experience, 6 years Management & Supervision experience with a focus in training.
Work Experience:
Thomas J Henry Law
San Antonio, TX
07/2024 – Present
Payroll Manager
●Controlling and supervising the organization's payroll functions, ensuring pay is processed on time, accurately, and in compliance with government and state regulations.
●Implements, maintains, and reviews payroll processing systems to ensure timely and accurate processing of payroll transactions including salaries, bonuses, commissions, benefits, garnishments, taxes, repayment, and other deductions.
●Ensures accurate and timely processing of payroll updates including new hires, terminations, and changes to pay rates in a timely manner.
●Prepares and maintains accurate records and reports of payroll transactions every cycle.
●Ensuring compliance with federal, state, and local payroll, wage, and hour laws and best practices as well as facilitating audits by providing records and documentation to auditors.
●Always seeking and identifying updates to payroll processing software, systems, and procedures, recommending a more streamlined process for all departments connected to payroll
CDS in Texas
San Antonio, TX
06/2017 – 07/2024
Senior Service Advisor – Budgets and Analytics
●Trained staff when a new payroll software company, UKG was brought on board to replace the legacy software, and train new hires and temporary employees, and again with the procurement of HCM(Apex Software).
●Was named employee of the month of December, after only six months for having built and distributed training materials on a granular level, on available time between handling overtime requests and testing the software for the Director of Operations, in an attempt to find weak points in heavy usage, creating training templates to better establish a knowledge base.
●Promoted in 2019 to a Senior Service Advisor in the Budgets and Audit/Analytic department. Duties in this new role include managing and creating budgets for our home healthcare clients, as well as monitoring and making meaningful adjustments, following AP/AR/GL rules for accounting of each client’s budget, including regarding SUTA tax adjustments as well as plan terminations and revisions for pay periods, to balance budgets to provide coverage for the full time, including mid term maintenance to make sure coverage is continuous.
●Most daily duties include: taking calls for payroll issues, issuing manual payments through new software, and continuing to process budget adjustments regularly.
The Hartford
San Antonio, TX
12/2016 – 06/2017
Small Business Insurance Agent
●Trained on a transactional level pilot program, was accelerated within 8 days to taking first live calls to assist small business owners with issues in their daily dealings with insurance, whether making a payment, minor or major adjustments to coverages, locations, or proofs of coverages.
●Taking escalated calls and providing a quick and seamless customer service experience and educating small business owners on levels of coverage and what each item means to them.
●Handled paper requests emailed in for adjustments to existing coverages and completed requested tasks, contacting clients once the task is completed.
JPMorgan Chase
San Antonio, TX
12/2014 – 12/2016
Document Review Specialist 1
●Reviewed levies and court orders sent on behalf of state and federal entities for debts owed regarding taxes and state level billed services.
●Was trained to handle payment requests in multiple states, as well as remittance of paid taxes to requesting entities, by cutting and making the physical payments to agencies requesting the funds.
●A continual top performer, was awarded for perfect quality and attendance.
●Cross trained with the payouts team along with court orders to gain knowledge of all floor processes, so as to be a better-informed processor.
●Position was strictly data entry, with no contact to clients other than through account alerts or emails submitted with a form email.
Accenture/MMC Group
San Antonio, TX
03/2011 – 12/2014
Claims Processor (contract)
●Reviewed and processed claims from third party brokers and servicers/lenders for real estate owned and recently foreclosed homes.
●Completing and analyzing claims requesting payment for services performed on the property for maintenance and to bring foreclosed homes to code for reselling, and processing them within a very tight time table.
●Promoted to quality leadership as a senior processor and auditor, reviewing one hundred percent of rejections and scoring live processed claims for accuracy, also final decisioned claims left in open status to keep control of aged claims, making sure that claims are processed in a timely manner and the assigned workloads are completed prior to end of day and months end for aged or escalated claims.
●Position was contracted through Fannie Mae and Freddie Mac
Education Experience:
UTSA
San Antonio, Tx
09/2000 – 09/2004
Changed major from Computer Science to Finance/Accounting in 2002, with transfer to UTSA to complete Finance/Accounting program, known as Business Management at the time.
Computer Program Skills:
Power user level with all windows-based software, including PowerPoint, Word, Works, Excel, Publisher, Access, Ultipro, UKG, KRONOS, Quickbooks, AS400 and APEX.
References
Carlos Garcia
Personal
Lacey Brown
Professional Via Wells Fargo
Tabatha Tyo
Professional via Wells Fargo
Alexander Prewitt-Campbell
Personal
David Ramirez
Professional Via CDS in Texas
Mary Helen Lewis
Professional Via Thomas J Henry
Donna Ewers
Professional Via Thomas J Henry
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