Bus operator

**** ******* **** ******, **********, US, ***** • ************@*****.*** • 202-***-****

ADRIAN WAUGH

Bus Operator

PROFESSIONAL SUMMARY

Bus Operator with over 25 years of experience in efficiently managing routes and ensuring passenger safety and satisfaction. Demonstrates expertise in route management, safety procedures, and customer service, consistently enhancing operational efficiency and passenger experience. Committed to fostering a supportive environment for passengers with special needs, while maintaining meticulous records and collaborating effectively with dispatch teams.

EMPLOYMENT HISTORY

BUS OPERATOR2021 - Present

TransdevArlington, VA

Operated buses safely and efficiently, ensuring passenger comfort and timely arrivals. Maintained excellent customer service, adapting to diverse passenger needs.

Conducted thorough pre-trip inspections, identifying and reporting maintenance issues promptly. Adhered strictly to traffic laws and company policies.

Improved on-time performance by optimising routes and minimising delays. Received commendations for exceptional service and safety record.

Assisted passengers with special needs, ensuring accessibility and comfort. Provided clear communication during route changes or unexpected situations.

Worked effectively with dispatch team to manage schedules and respond to emergencies. Contributed to team discussions on improving service quality.

Optimised routes and minimised delays, enhancing on-time performance. Implemented efficient strategies, resulting in improved passenger satisfaction and operational efficiency.

Drove buses efficiently, ensuring passenger comfort and timely arrivals. Optimised routes, reducing delays and enhancing on-time performance. Received praise for exceptional service.

Conducted thorough pre-trip inspections, promptly identifying and reporting maintenance issues. Strictly adhered to traffic laws and company policies, maintaining safety standards.

PARATRANSIT DRIVEROct 2015 - Oct 2020

National ExpressSpringfield, VA

Drove ParaTransit vehicles for National Express, ensuring safe and timely transport for passengers with disabilities. Maintained excellent customer service standards.

Meticulously followed safety protocols and accessibility guidelines. Kept accurate records of trips, passenger needs, and vehicle maintenance for National Express.

Assisted passengers with diverse mobility needs, providing empathetic and patient support. Collaborated with dispatch to optimise routes and schedules.

Consistently met on-time performance targets while prioritising passenger comfort and safety. Received commendations for exceptional service delivery.

Proposed and implemented route optimisation strategies, enhancing efficiency and reducing fuel consumption for National Express ParaTransit services.

Ensured safe, punctual transport for passengers with disabilities. Provided empathetic assistance, adapting to diverse mobility needs and enhancing accessibility.

BUS OPERATERSep 2000 - Sep 2015

Veolia TransportationAlexandria, VA

Operated buses with unwavering precision, ensuring passenger safety and timely arrivals. Maintained an impeccable driving record, contributing to enhanced service reliability.

Fostered positive relationships with passengers and colleagues, creating a welcoming atmosphere. Actively participated in team initiatives to improve route efficiency.

Consistently met punctuality targets, significantly reducing passenger wait times. Implemented fuel-efficient driving techniques, leading to notable cost savings.

Meticulously adhered to safety protocols and vehicle maintenance schedules. Kept accurate logs of routes, passenger counts, and incidents, aiding in service optimisation.

Provided exceptional assistance to passengers with special needs, enhancing accessibility. Mentored new drivers, sharing best practices for route navigation and customer service.

Navigated complex urban routes, ensuring precise timekeeping and passenger safety. Maintained comprehensive logs, contributing to service optimisation efforts.

EDUCATION

DIPLOMA

Frederick Douglas High SchoolBowie, MD

CDL LICENSE

Alliance Career CenterBenson, NC

SKILLS

Oracle (Skillful), Records Management (Experienced), Spreadsheets (Experienced), Reports, Multiple Databases, Bus Operation (Expert), Customer Service (Expert), Vehicle Maintenance, Safety Procedures, Route Management, Passenger Assistance (Expert).

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