Real Estate Los Angeles

Valencia Coleman

****.***@*****.*** 323-***-**** Los Angeles, CA

SUMMARY

Seasoned professional with 7 years of experience in client-facing roles, adept at managing transaction lifecycles and ensuring seamless document control. Skilled in remote collaboration, maintaining high service standards, and enhancing client experience. Seeking a Client Experience Specialist role to leverage expertise in communication and process optimization.

WORK EXPERIENCE

1st Choice Financial Long Beach, CA

Transaction Coordinator Assistant Apr 2022 - Jul 2024

• Managed the entire lifecycle of real estate transactions, including document review, contract preparation, and deposit collection.

• Facilitated clear communication with clients and agents, ensuring accurate exchange of critical information for property transactions.

• Verified and assembled comprehensive financial documentation, including bank statements, tax returns, and mortgage statements, to support transaction integrity.

• Coordinated essential real estate activities, such as inspections and appraisals, and successfully acted as an intermediary for loan modifications and forbearance agreements. Los Angeles Business Personnel Los Angeles, CA

Case Management Sep 2021 - Mar 2022

• Managed document control processes, ensuring accurate transmission, organization, and tracking of revisions to enhance efficiency and reduce rejection rates.

• Conducted meticulous reviews of documents and reports to ensure completeness and accuracy, and executed process improvements for document handling.

• Handled an average of 30 daily communications with tenants, landlords, and property management staff, maintaining high service standards and operational effectiveness. FAIR Program El Segundo, CA

Jr. Real Estate Agent/Lead Generator Jan 2017 - Mar 2020

• Assisted homeowners in distress by offering strategic guidance on loan modifications, bankruptcy, and property sales to prevent foreclosure, facilitating appointments for Senior Agents to explore solutions.

• Supported real estate transactions from initiation to closure, collaborating with agents, negotiators, and transaction coordinators to secure necessary documents and maintain client relations throughout extended engagement periods.

• Managed a robust pipeline of prospects within Salesforce CRM, conducted detailed client assessments to determine service viability, and contributed to client relocation efforts by coordinating ancillary services. WLM Financial Inglewood, CA

Loan Officer Assistant/Trainee Apr 2015 - Oct 2016

• Adapted to client and real estate partner needs by providing flexible meeting locations and availability, ensuring high-quality service during non-standard hours, and facilitating off-site pre-approval processes.

• Delivered comprehensive client support by preparing essential documentation such as pre-qualification letters and regulatory disclosures while ensuring compliance with industry standards.

• Contributed to operational efficiency by managing a personal pipeline of loan applications and suggesting improvements to application procedures and workflows. CERTIFICATIONS

Real Estate License, N/A #0748053

Certified Paralegal/Legal Assistant, N/A

Loan Officer Certificate of completion, N/A

Notary Public, N/A #2436427

SKILLS

Strong Commitment to Excellence in the Service Provided to Customers • Negotiation Skills to Solve Customer Problems Equitably and Satisfactorily • Strong Commitment to Gaining and Maintaining Company’s Leadership • Ability to Communicate and Work Effectively With All Levels of Management • Effective in Delivering Presentations

• Strong Oral Communication and Listening Skills • Ability to Train Others in Sales Techniques That Generate New and Repeat Business • Effectively Assess Employee Resources, Strengths and Competence • WPM: Over 50 and 10-Key Proficient • Microsoft Word • Advanced Proficiency With Excel • Outlook • PowerPoint • As/400 • iPortal • Internet Explorer • MLS • Salesforce • Mojo Auto Dialer • Egnyte • Calyx Point • Problem Solving • Communication

• Organization • Time Management • Customer Service

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