Human Resources Operations Manager

Paul Westerfield

Rochester MI 248-***-**** ***************@*****.*** linkedin.com/in/PaulWesterfield

Operations Manager

Critical Thinking General Manufacturing Manager with 15+ years success in improving the safety, quality, and efficiency of processes in steel processing and manufacturing plants. Dynamic team leader with a proven track record of driving productivity and motivating employees to give 110% through training, mentoring, and consulting. Trustworthy liaison with effective communication skills and good common sense for boosting customer satisfaction and collaborating with suppliers to resolve cost and quality issues.

Key Skills

Operations Management Operational Safety Protocols / Procedures Production Processes

Warehouse Management Full P&L Responsibility Staff Training Performance Reviews Safety Quality

Professional Experience

Iron Mountain -Asset Lifecycle Management, Workplace IT Asset Management, Louisville KY 01/2023 – 02/2025

Operations Manager

• Manage the daily challenges of managing customer inventory -computers and accessories, with regards to re-market vs redeploy vs lease return for multiple Fortune 100 customers.

• Manage team members to deploy boxes to customers via our box program, using company software to erase data from customer assets, receiving all serialized assets in a timely manner, as well as deploying new computers and accessories to new Iron Mountain employees.

The Rental Depot, Jeffersontown, KY 04/2021 – 06/2022

Warehouse Manager

• Managed the ongoing organization of the warehouse which includes determination of tent fabric condition (wash or not wash), management of the crews of tent mechanics regarding needs of product into and out of the warehouse.

• Managed all daily will calls and returns, improving the quality of the warehouse items prior to rental, maintenance of all equipment.

Duramic Segments & Abrasive Products, Warren, MI 12/2010 – 03/2021

Plant Manager

• Oversee performance and motivate team of 10 staff across safety, quality, production, warehousing, maintenance, sales, and office administration functions.

• Manage production scheduling, purchasing of raw materials, physical inventory, and maintenance of equipment.

• Process sales orders, generate invoices, and create sales and production reports with full P&L responsibility to monitor financial health.

• Own disciplinary process and termination of employees in violation of work rules.

• Collaborate with vendors to align order quantities with handling and cost constraints.

• Minimized lost time accidents during tenure—with 2 days or less lost time per incident—by initiating monthly safety meetings with employees to discuss potential safety concerns and listen to suggestions.

• Diminished kiln variances and improved the uniformity of segments produced by identifying the need for new equipment, purchasing new MIG welder, adapting times of cycle to eliminate carbon in segments more accurately, and monitoring consistency of temperatures.

Paul Westerfield ***************@*****.*** Page 2

• Enhanced customer satisfaction without increasing costs by overturning shipping box size changes after tracking complaints and addressing negative effect on customers.

• Recognized for rapidly adjusting to inventory changes and learning nomenclature of grinding wheel manufacturing after transitioning from steel processing.

Eastview Auto Plaza, Rochester, MI 6/2007 – 7/2010

Automobile Sales & Purchasing Associate

Traveled across the state to negotiate pricing and purchase vehicles to sell at auction. Assisted with cleaning, painting, and detailing cars prior to sale and communicated vehicle information to bidders.

Shane Steel Processing, Fraser, MI 11/2004 – 6/2007

General Manager

Promoted with progressive leadership responsibility to maximize production output of steel processing plant after 8-month assignment with jointly-owned Falcon Cold Forming—independently spearheading plant closure to strengthen financial health of enterprise when steel prices skyrocketed. Managed the performance of 2 supervisors, Quality Manager, Office Administrator, and Materials/Purchasing Manager. Oversaw production processes, physical inventory, and purchasing.

• Achieved highest month of production and profitability in 8 years within first month as General Manager of Falcon Cold Forming by reducing production downtime and initiating employee health and safety initiatives, including program to eliminate bag house fires.

Additional leadership experience with Shane Steel Processing as Quality Manager, Project Manager, Sales/System Manager noted for enhancing customer satisfaction with steel bundle delivery without increasing costs, Purchasing Manager, and Production Supervisor recognized for maintaining up to 4 years of zero-time lost accidents and improving the output of grinding wheels from 7,500 to 30,000 parts per wheel without increasing costs by collaborating with suppliers to control costs.

Education

Business Administration and Management

Morehead State University, Morehead, KY

Additional Information

Computer Skills: Microsoft Office products including Word and Excel SAP Business One QuickBooks AccountMate Goldmine CRM

Certifications

Certified Storm Water Operator for the State of Michigan and Department of Environmental Quality Certification

Additional Training

Completed continuing education units in Principles and Practices of Supervision and Financial Accounting for Non-financial Managers

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