Systems Analyst Business

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BRIAN

SPENCE *** Lake Front Dr., Apt. K, Raleigh, NC 27613

908-***-**** *************@*****.***

Results-driven functional/systems analyst and integration specialist with extensive experience bridging CCM systems and ECM platforms. Expertise in financial/healthcare/life insurance business systems, excelling in identifying inefficiencies, optimizing processes, and implementing innovative solutions on SaaS and COTS software platforms. Proven ability to analyze complex data, develop insightful reports, and support strategic decision-making. Strong problem-solving skills and proactive approach to continuous improvement. Passionate about integration of modern technologies, with traditional communication methods, to produce highly engaging customer experiences. EXPERIENCE

Platform Integrations Lead (Contractor) Prudential (Deloitte) Remote 11/2024 – 12/2024

Collaborated with system architect engineers, software architects, design analysts, and others to understand business and industry requirements

Created technical onboarding documentation for new Quadient Inspire business system users; including flowcharts, diagrams and detailed instructions

Business Project Advisor (Contractor) Cigna Healthcare (Pyramid Consulting) Remote 9/2024 – 11/2024

Messagepoint content authoring for alternate language customer EOB’s, assembled by business rules logic

Assessed current business operations in order to identify areas where improvements can be made Systems Analyst Lead National Western Life Remote 11/2023 – 7/2024

Managed CCM/ECM integration projects, ensuring seamless operation with corresponding enterprise systems

Collaborated with stakeholders to gather functional requirements and provide technical guidance

Utilized Postman to execute API integration tests across both lower and production environments, ensuring reliable functionality and performance

Led API development team to ensure seamless document file recall between policy document portals and ECM storage, optimizing data retrieval and enhancing system reliability

Demonstrated strong communication and presentation skills by leading my team’s weekly accomplishments meetings, effectively updated upper management on key systems analyst initiatives

Documented detailed ECM platform upgrade plan, minimizing risk and disruption of business operations Team Lead / Functional Analyst MetLife (TCS) Cary, NC 5/2022 – 11/2023

Documented functional requirements for the rules-based, data-driven, customer communications platform, ensuring alignment with business objectives and optimized user experiences (sms, email, smart forms, etc)

Collaborated with cross-functional teams in Agile/Scrum environment to translate into clear, actionable user stories and acceptance criteria, streamlining sprint planning and product delivery

Defined integration points with API configuration teams, and third-party API vendors (Twilio, Sparkpost) to ensure seamless synchronous system integration and also meticulously document system input requirements

Build MetLife internal knowledgebase and instructional documentation for governance of current operations

Led UAT for Quadient platform implementations, ensuring communications templates, workflows, and output aligned with business requirements and customer expectations Developer, Document Composition Optum - UnitedHealthcare Remote 10/2016 – 3/2022

Led xPression template development on $2M+ PDF to print initiative, leveraging XML input, to retain existing small business group accounts with highly-personalized Insurance Renewal Kit mailings

Reduced dependency on costly third-party CCM platforms, building an in-house, dynamic-HTML to PDF lean output workflow

Retroactive business rules analysis and content consolidation, in Quadient Interactive, clearly documenting for auditing and output integrity purposes, for Rx and Medicare benefits communications Page 2

xPression CCM Developer, Team Lead JPMorgan Chase & Co. New York, NY 2/2013 – 10/2016

Developed and implemented robust integration between xPression CCM and Documentum ECM platforms, automating the storage and retrieval of client reporting documents

Managed three highly successful, enterprise-level, XML-driven, print initiatives for Asset Management

Data visualization integration into document assembly workflows; providing effective reporting, immediate insights, and trend analysis

Built strong working relationships with stakeholders and cross-functioning teams to provided best possible automated solutioning, based on their business process needs

Streamlined design and functionality prototyping/wireframing for financial portfolio business applications Sr. Pre-Press Specialist Echo Torre Lazur East Hanover, NJ 2011 – 2012

Applied multi-channel industry knowledge and collaborated with account Art Directors to lead online and print pharma advertising campaigns

Support the development of pre-press workflows and systems; image manipulation, file optimization, and creation/packaging of industry-standard press-ready PDF files Print Production G2 Worldwide New York, NY 2010 – 2011

Maintained quality assurance and file integrity with consumer goods marketing collateral: POS print and display

Led and managed the Aetna Business to Business presentations initiatives Digital / Print Production Artist Contract New York, NY 2010

Managed file preparation and release materials for pharma digital and print marketing channels On-Site Designer Ortho-McNeill Pharmaceutical Raritan, NJ 2009-2010 QuarkXPress Instructor, Adjunct Ocean County Vocational Technical Schools Brick Township, NJ 2006 Pre-Press/Desktop Publisher Various Print Shops NJ 2002-2010 SKILLS

Agile Methodologies

SDLC Processes

Data Mapping

Code Migration

Printing Technologies

Quadient Inspire/Cloud

OpenText xPression

Hyland OnBase/Content

Composer

Data Input/System

Troubleshooting

Adobe Creative Cloud

Acrobat/PDF Technologies

XML/JSON Data

HTML/CSS

Platform Migration

Visio System

Diagrams/Process Flows

Usability Testing

SOAP UI/Postman

SaaS-based applications

Documentum/FileNet/Livelink

Power BI/Corda/Tableau

Azure/JIRA PM Tools

SQL DB Queries

Systems Integration

API Configurations

Adobe XD/Figma/Balsamiq

Wireframes/Prototyping/UX

Microsoft Office Suite

Salesforce Marketing Cloud

Multi-Channel

Communications

EDUCATION

BA, Digital Arts Richard Stockton College Pomona, NJ 2001 AA, Liberal Arts Ocean County College Toms River NJ 1998 Certificate, Architectural Drafting & Design/AutoCAD OCVTS, Toms River, NJ 1997 CERTIFICATION

OpenText Exstream Multisoft Systems 2025

Agile Methodologies TCS 2023

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