Customer Service Box Office
Resume:
Austin Mcleod
Missouri City, TX
mcleodaustin999
@gmail.com
EXPERIENCE
Hobby Center For The Performing Arts, Houston, TX — Floor Captain October 2017- April 2018
Provided customer service to guests, including answering questions, resolving conflicts, and responding to inquiries in a timely manner.
Coordinated and supervised staff to ensure timely and accurate completion of tasks. Resolved customer complaints in a professional manner to maintain customer satisfaction. Spirit Halloween, Houston, TX - Sales Associate
August 2018-November 2018
Worked inventory and helped set up decorations around the store Worked cash register and handled cash exchange
Answered calls over the phone
Richard Jones Maintenance Service, Rosenberg, TX - Customer Service Assistant January 2019 - May 2021
Answered calls from customers
Assisted with customers on purchases they ordered
Delivered orders to customers
Wimberely Players, Wimberely, TX - Stage Operations/Crew Member June 2022 - August 2022
Moved stage props during transitions of scenes of production. Working sound board during production
Worked alongside Stage Manager and Box Office Manager Worked box office, handing ticket sales, handling cash exchange, and answered phone calls. D ASM Global, Houston, TX — Guest Services Assistant July 2023 - November 2024
Greeted guests upon arrival and answering them with any questions they may have Provided guests with information about local attractions, restaurants, and transportation options. Ensured that all guest inquiries were answered promptly and accurately. Rooftop Cinema Club, Houston, TX - Box Office Assistant November 2024 - February 2025
Handled box office duties such as ticket handling, directing customers to their seats, handled ticket issues they may have, etc.
SKILLS
Critical Thinking
Customer Service
Clear Communication
Teamwork and Collaboration
Verbal and Written
Communication
Analytical Thinking
Problem-Solving
Organizational Skills
Analytical and Critical
Thinking
Greeting and Directing
Theatre History Knowledge
Texas Food Handlers
Certificate
LANGUAGES
*English
EDUCATION
Texas State University - BFA
in Theatre Performance &
Production.
Graduated: December 2022
Houston Community
College - Associates Degree
in General Studies
Graduated: December 2020
Cleaned theatre before and after screenings
Worked concession stand and prepared food orders for guests Set up lobby area before opening theatre and took lobby area down before closing theatre.
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