Customer Service Supply Chain

Jason Volaric

*** ******* ****** **********, ** *7102

724-***-**** ************@***.***

Summary:

Operations and logistics professional with 15+ years of experience managing fleet operations, regional distribution, and supply chain efficiency. Proven ability to optimize logistics performance, improve safety compliance, and drive revenue growth in the transportation sector.

Experience:

Operations Manager July 2022 – March 2025

Marten Transport Carlisle, Pennsylvania

Managed northeast regional truckload operation - dispatch, customer service, and planning.

Grew fleet by 20% to excess of 70 class A CDL drivers by driving turnover reduction.

Reduced accident counts and costs by 50% through fleet safety communication and training.

Improved miles per truck by 20% and increased revenue per truck by 8%.

Coordinated with Sales Director regarding new business implementation, commitments, and customer diversity

Monitored asset and brokerage capacity to ensure market balances.

Fleet Manager March, 2015 – July 2022

Marten Transport Carlisle, Pennsylvania

Managed truck-load dedicated accounts’ operations including fleet planning, customer service, and driver/employee relations.

Improved operating ratios and profitability across assigned accounts’ cost centers.

Exceeded goals regarding safety, key performance indicators, revenue growth, customer service metrics and driver turnover.

Mentored and trained newly hired drivers on industry regulations and company policies.

Regional Distribution Center Manager May, 2010 – April, 2013

Kenco Logistic Services Mechanicsburg, Pennsylvania

Managed third-party logistic provider’s regional distribution center’s operation including administrative staff, drivers, and warehouse employees.

Implemented full site-level quality management program from beginning to certification.

Improved key performance indicators via continual improvements and standard operating procedures.

Financially responsible for the site’s profit and loss measurements, budgeting and performance.

Developed physical inventory processes that significantly improved inventory accuracy.

Managed power equipment’s maintenance, lease agreements, and fleet right-sizing.

Education:

Bachelor of Science in Business Administration Graduated: June 2007

Clarion University of Pennsylvania Major: Marketing

Supplemental Proficiencies:

Federal Motor Carrier Safety Administration and Department of Transportation

Occupational Safety and Health Administration standards

Microsoft Office, AS400, proprietary Transportation and Warehouse Management Systems

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