Customer Service Insurance Agent
Resume:
BRANDON SMITH
Deland, FL *2724
************@*****.***
Air Force veteran who is disciplined, adaptable, committed to working hard, complying with rules and regulations, and being a team player. A licensed insurance agent who is interested in the betterment of the company brand while delivering high quality customer service.
WORK EXPERIENCE
APRIL 2023-MARCH 2025
INSURANCE AGENT, TTEC
Assist customers with auto policies, review coverage, make changes to policies. Inform customers of new state regulations. Works independently in a high call volume setting.
SEPTEMBER 2020-DECEMBER 2021
WAREHOUSE SELECTOR, KEHE
Consistently one of the top pickers on the team. Scanned electronic order sheets, selected and stacked products in an organized and safe manner to be shipped to local retailers. Inspected equipment and maintained warehouse for safety and readiness for oncoming shift.
JULY 2019 – JULY 2020
WAREHOUSE SELECTOR, S.R. PERROTT
Consistently one of the top pickers on the team. Scanned electronic order sheets, selected and stacked products in an organized and safe manner to be shipped to local retailers. Inspected equipment and maintained warehouse for safety and readiness for oncoming shift.
APRIL 2018 – JUNE 2019
CUSTOMER SERVICE REPRESENTATIVE, TTECH CALL CENTER
Assisted customers with auto insurance inquiries. Providing problem solving practices for auto policies and maintaining customer retention
FEBRUARY 2017 – MARCH 2018
CASHIER, HOME DEPOT
Assisted customers with auto insurance inquiries. Providing problem solving solutions for auto policies and maintaining customer retention.
SEPTEMBER 2016 – JANUARY 2017
CASHIER, WESTSHORE PIZZA
Assisted customers with purchases of meals via telephone or dine-in. Maintained and cleaned dining area for optimal dining experience.
FEBRUARY 2013 – FEBRUARY 2015
INTERNAL PATIENT TRANSPORTER, MEDICAL CENTER OF TRINITY
Transport patients to scheduled procedures. Clean and maintain medical equipment in various departments. Assist medical staff as needed.
EDUCATION
JANUARY 2024
LICENSED INSURANCE AGENT
Property & Casualty/ Personal Lines
MAY 2004
TECHNICAL PREP DIPLOMA, ARMWOOD HIGH SCHOOL
General college and technical preparatory courses.
SKILLS
● High Quality Customer Service On and Off the Phone
● Strong Written and Verbal Communication
● Responsible Team Player
● Flexible and Resourceful
● Independent Multitasker and Self-Starter
● Focused and Organized
● Decision Maker/ Problem Solver
● Data Entry
● Detail Oriented
● Critical Thinker
● Tech Savvy
● Empathetic
● Deescalation
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