Customer Service A Team
Resume:
Katherine Kosmo Metz
Burlington KY 41005
Mobile: 614-***-****
Email: **********@*****.***
Objecctive- Full or part time employment, any shift.
*/**-******* ******* *nn Florence, KY
Greeted and checked-in guests in a professional and friendly manner, ensuring a positive first impression
Maintained accurate records of room availability, reservations, and guest accounts using hotel management software
Provided exceptional customer service by anticipating needs and proactively offering assistance to enhance the guest experience
Collaborated with housekeeping department to ensure timely room readiness for arriving guests
Handled cash transactions accurately and efficiently, balancing cash drawer at the end of each shift
Resolved guest complaints or concerns by listening attentively, empathizing with their situation, and taking appropriate action to resolve the issue
08/24-current Schwan’s Manufacturing Florence, KY
Production line operator
I work in a cold environment where we make frozen pizza. The team I’m on team is the best part of the jo
02/23-08/24 ABB Optical Group Florence, KY
Production line operator
●I operated machines that make glasses and frames for customers. I worked with a team of colleagues who wash and finish the lenses.
●I also worked in picking where I collect lenses for new orders.
10/22-02/23 Doubletree By Hilton Hebron, KY
Night Desk Clerk/Customer Service
●I checked-in and checked-out guests.
●I worked on a team to ensure guests have the best experience possible, late at night and early in the morning.
1/22-9/22 R.C. Burr YMCA Burlington, KY
Childcare Administrator
●I used a computer system to check in children to the childcare center at the YMCA.
●I coached members who did not know about the procedure, and helped members maximize the app from the Y.
●I advised management on improvements to the childcare program. All of my suggestions were implemented!
11/21-12/21 The Club at CVG Hebron, KY
Computer Assistant
●I was a badged employee at CVG airport.
●I dressed appropriately for The Club and used a computer to assist customers waiting for their flights.
8/20-11/20 Fairfield by Marriott Florence, KY
Night Desk Clerk/Customer Service
●I would assist guests with any issues. We had a large number of pilots, due to a contract with the pilots union. Pilots would stay as little as 2 hours, and as long as several weeks. I made sure they didn’t miss their flights, and earned the eternal gratitude of one when I noticed everyone in his flight crew was ready, except for him. I knocked on his door and he barely made the flight. He said I saved his job with my quick thinking.
12/19-8/20 Extended Stay Hotel Florence, KY
Night Desk Clerk/Customer Service
●I used a computer and collected information used by the day shift.
●We had a large number of guests who were there for months, and one guest had been there three years. I was an essential employee during Covid shutdowns.
9/09-10/09 Dunkin’ Donuts Howell, MI
Customer Service
●After only one month, we moved to Kentucky!
5/06-11/12 US-Mattress.com Brighton, MI
Internet Sales/Telephone Customer Service
●I developed an Excel database that saved the company thousands of dollars.
●I was the Spanish department!
●I was consistently the top sales person in the company.
1/05-2/06 SkillTech Employment Brighton, MI
Staffing Consultant
●I was a recruiter for production and white collar positions. I helped people pass a math test that one of the companies gave to all of the applicants.
●I visited companies to better understand the positions and was able to fill 75% of our openings.
3/03-6/04 Hayes Lemmerz International Howell, MI
Human Resources Assistant
●I designed and implemented an Excel database to assist in tracking employee absences.
●I helped the payroll department, using Kronos.
●I did attendance tracking, vacation, FMLA, and other front office duties for a manufacturing facility of 150-400 production staff.
10/99-9/02 BMW Financial Services Dublin, OH
Retailer Funding Specialist/Customer Service/Collections
●I was a backup in collections, and would come in on Saturday when the department was overwhelmed. I took calls on an automatic dialer, so I had to be ready when the call connected.
●I started in Retailer funding, then was transferred to customer service. I was also cross trained by the following departments: Lease End, Credit Buying, and Collections. I would help those departments when they had a high call volume.
Other Information
I’m fluent in Spanish; I am at beginner level in Japanese.
Education
Culver Girls School, Culver, IN College Prep Diploma
Ohio State University BA in Spanish
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