PMO and Project Controls Specialist
Resume:
PMO CONSULTANT / PROJECT CONTROLS SPECIALIST
Bell Canada / 2022 – 2024
Project Coordinator for the Buy Flow Automation Program
oOrchestrated project activities, ensuring accurate and timely reporting on the project's current state to stakeholders, accelerating project KPI and timelines.
oReview and analysed the project scheduling and cost reports and suggest corrective actions to maintain the project within planned cost and schedule.
oReviewed the project contract and ensure all that contract conditions such as invoicing, reporting is submitted and documented.
oEnsure change management process are followed by monitoring and clearly documenting all change orders.
oAssist the program manager and finance manager in preparing monthly reports and forecasting and reviewing and maintaining project schedule.
PMO Coordinator (Bell Residential System/Digital Ordering Framework)
oRevitalized and streamlined project governance by delivering high-quality communication, reporting, and information management, supporting the Project Director and Release Manager.
oSpearheaded financial processes and created project plans encompassing project budget reconciliation, SAP reporting, and monthly team allocations.
oChampioned PMO knowledge transfer, facilitating seamless transitions between tech teams and production support while introducing process enhancements with Deployment and Release Teams.
oOptimized resource allocation, strategically assigning team members to projects based on expertise, availability, and budget constraints.
oSynchronized new initiatives and project handovers as the Front Door Coordinator, collaborating with the BRS Front Door/Intake Team for precise resource planning.
oMonitored and addressed defects, ensuring timely rectification in coordination and collaboration with vendors and BRS Release and Deployment Teams during the normalization period.
SENIOR PROJECT MANAGER
CGI / 2014 – 2018
Guided strategic planning, accelerating time-to-market, fostering innovation, and maximizing ROI through refined operational processes.
Led project planning and delivery at Bell TV, integrating configurable, scalable, and reusable solutions and enhancing sophisticated processes.
Managed multi-project portfolios, directing a global cross-functional team, and administering budgets exceeding $10M; established a high-performing self-organizing scrum team.
Implemented the Bell IFRS15 infrastructure project using the Scrum Framework, transitioning to event-based revenue reporting, ensuring global business account comprehensibility and compliance.
Enhanced billing operations, optimizing billing extract applications, and reducing BEVA kick-outs by 80%, addressing core production challenges.
Project and Risk Management
University of Toronto
Project Management and Agile Scrum Master
Simplilearn
Leading Safe 6.0 (SA)
Scaled Agile
EDUCATION
PMO & Program Support
PMO Governance
Resource Management
Project Management
Process Improvement
Financial Management
Contract Management
Stakeholder Management
Conflict Resolution
Strategic Planning
Team Leadership
Risk Management
Global Delivery
Executive Performance Reporting
JIRA / Confluence/SharePoint
******.******@*****.***
DIVINA DE LEON, PMP, CSM, CSPO
With 20 years in PMO Governance and Project Controls and Coordination, proficient in organization, communication, and governance expert across varied sectors. As an initiative-taking and adaptable leader, excel in streamlining processes, aligning strategies with corporate aims, and bolstering efficiency. A purposeful leader with a proven history of simplifying operational processes, fostering collaborative relationships, aligning strategic initiatives with corporate goals, and enhancing operational efficiency. A comprehensive approach to financial management, risk mitigation, and stakeholder communication has consistently ensured program objectives are met.
D
DIVINA
EXPERIENCE
CONTACT
PROFESSIONAL PROFILE
SKILLS
PMO PROJECT MANAGEMENT PROJECT CONTROLS SPECIALIST
Toronto, Ontario
SAFE 6.0 Agilist
(Scaled Agile)
Certified Scrum Master and Certified Scrum Product Owner (Scrum Alliance)
Project Management Professional (PMI)
Risk Management Certification
PMO ANALYST PMO OFFICE AND BUSINESS OPERATIONS
Aspen Technology
2000 – 2006
SCRUM TRAINING ASSISTANT
Volunteer - 2019
CERTIFICATIONS
OTHER PREVIOUS EXPERIENCES
EXPERIENCE continued
PROJECT CONTROLS SPECIALIST PMO ANALYST
CGI / 2006 – 2014
Lead the coordination of multiple projects and product launches, ensuring that timelines, priorities, and resources are all aligned.
Supported the Bell TV account project managers in managing various projects – budget tracking, resource assignment and project allocation, mandate creation, project report submission to stakeholders, tracking change orders.
Established and structured a PMO in collaboration with the PMO Manager at the Bell TV account, implementing best practices to track and realize defined business case benefits.
Delivered professional services in contract administration, procurement, and price analysis, ensuring project alignment with business requirements.
Strengthened client relationships by understanding and meeting their needs, successfully driving revenue objectives, and ensuring client satisfaction.
Managed and met deliverable deadlines consistently, ensuring clear and initiative-taking communication with business partners and internal stakeholders to maintain project momentum and stakeholder alignment.
Drove client account growth and retention by offering tailored solutions and
PROJECT MANAGEMENT
PROJECT / PROGRAM MANAGER
Marketing Promotions and Billing Program.
CGI / 2014 – 2020
Directed and strategized the rollout of innovative marketing promotions, led cross-functional teams of 65+ members, and developed promotional solutions.
Generated an incremental $25M+ revenue for CGI over four years through strategic proposal, planning, and execution of multiple projects, including system enhancements and cost-effective restructuring.
Achieved a 60% cost reduction in promotional buildouts, saving clients amounts by transitioning from a $38K to a $12K per-promotion expenditure.
Accomplished budget improvisations through the innovative redesign and restructure of the subscriber promotions system to enhance infrastructure.
Optimized the subscriber billing profile (SBP) database by standardizing data structures, increasing data access efficiency during processing.
Boosted customer satisfaction rates by 40% with the introduction of Bell TV's revamped hardware billing management system and invoice redesign, enhancing clarity and simplifying customer billing interactions.
Delivered a 40% cost-saving via the Promo enhancements project, refining subscriber promotions and system processes to forestall production issues.
Oversaw the implementation of Bell Canada’s Telecom Billing System, managing Bell TV customer interactions, from Set-Top-Box details to promotional discounts.
Implemented the Bell IFRS15 infrastructure project using the Scrum Framework, transitioning to event-based revenue reporting, ensuring global business account comprehensibility and compliance.
Enhanced billing operations, optimizing billing extract applications, and reducing BEVA kick-outs by 80%, addressing core production challenges.
Enabled competitive positioning in live streaming via Fibe Alt TV, revolutionizing customer experiences through Bell TV 4K self-install features and UHD technology.
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