Quality Assurance Care Manager
Resume:
EMPLOYMENT HISTORY
AUG **** - PRESENT
Client Care Manager, Manager of Staffing & Client Operations, Serving Spirit Home Care, Narberth, PA
• Responsible for scheduling, managing, and administration for over 90 employees, matching their skills, knowledge, and temperament strategically to clients, ensuring safe, competent, and optimal personalized care for each individual client.
• Driving a culture of mutual accountability, working in close tandem with the CEO and owners to ensure standards are consistently met through a rigorous quality assurance program, maintain operational efficiency and a seamless client-provider relationship.
• Managing two direct reports for day-to-day operations, including scheduling, data collection and administration. Conducting intake calls for new clients, home assessments, and initial service marketing on behalf of the organization.
• Tasked with budgeting, approving, and finalizing payroll along with billing for both caregivers and clients.
• Prioritizing customer satisfaction by maintaining communication with clients and caregivers to ensure satisfaction, and achieve organizational goals supporting continuous improvement objectives.Oversee scheduling and management of 90+ employees, strategically matching skills to clients to ensure optimal care while maintaining rigorous quality standards.
• Direct two team members in daily operations while conducting client intake, assessments, and marketing initiatives to drive organizational growth and service excellence.
SEP 2019 - AUG 2021
Assistant Director of Environmental Services, Sodexo @ Jefferson Hospital, Cherry Hill, NJ
• Managed over 50 housekeeping and laundry staff in a patient care-oriented environment, assigning staff to tasks based on the daily requirements of the hospital and patients it served.
• Ensured productivity, operational efficiency and OSHA compliance, while approving payroll, employee scheduling and new hire onboarding.
• Oversaw supply inventory while instituting a waste reduction program to minimize costs and overspending on critical supplies, meeting budgeting goals. Additionally maintained readiness for successful DOH and Joint Commission Inspections.
• Worked collaboratively with department directors on projects, addressing queries and maintaining a clean environment conducive to the care of patients, while interfacing with said patients to ensure satisfaction. AUG 2018 - AUG 2019
Assistant Director of Environmental Services, Sodexo @ Pitman Manor, Pitman, NJ
• Managed and scheduled 20 housekeeping, laundry and maintenance staff to specific tasks, accounting for productivity, abilities and daily requirements.
• Coordinated household cleaning service operations for resident rooms in an assisted living and healthcare setting.
• Interfaced directly with vendors to ensure optimal inventory and stores, supporting the housekeeping, laundry, and maintenance staff, while additionally prioritizing environmentally safe and cost-effective products and machinery were utilized, and that chemicals and cleaning equipment met safety protocols and operating standards.
• Tasked with monitoring budgeting and costs, while achieving savings with strategic decision-making, overseeing cleanliness and safety compliance standards. FEB 2017 - AUG 2018
EVS Operations Manager, Crothall @ Nemours AI DuPont Hospital for Children, Wilmington, DE
• Managed a 2.1 million sq. ft. hospital space employing 130 workers, directly overseeing 60 employees daily by assigning work zones, coordinating small and large scale projects, and completing daily inspections.
• Ensuring patient room and public space cleanliness and safety, while coordinating external vendor services (e.g. biohazard waste, narcotics disposal, medical and solid waste, etc.) to support meeting operational objectives. JAN 2015 - JUN 2016
Admissions Counselor, University of Scranton, Scranton, PA
• Reviewed admissions applications and evaluated student credentials. Responsible for representing the University of Scranton at college fairs, secondary learning institutions, open houses, and student receptions, explaining the University’s fee structure, amenities, course offerings, and facilities to prospective students and parents.
• Worked closely with supervisors, Department Chairs, and other University personnel on projects, initiatives, and campaigns. Narberth, US
*******.********@*****.***
THERESA RESTAINO
PROFESSIONAL SUMMARY
Client Services Operations professional with over a decade of experience in staff management, client care, and operations management. Demonstrates expertise in coordinating large teams to ensure compliance and high service standards, leveraging skills in project management, budgeting, and client relations. Committed to fostering a culture of mutual accountability and operational excellence while embracing innovative solutions in a dynamic work environment. EDUCATION
JUN 2014
Bachelor of Science, Counseling and Human Services, University of Scranton, Scranton, PA COURSES
OSHA 10 Certification at OSHA
SKILLS
Client Relations Staff Management
OSHA Payroll
Scheduling Recruiting
Budgeting Quality Assurance
Operations Management Project Management
MS Office ADP
Kronos PayChex
Inventory Management Strategic Planning
Contact this candidate