Human Resources Employee Relations

Latasha Hopkins

Victorville, Ca. *****

Cell 562-***-**** Email: *******@*****.***

PROFESSIONAL SUMMARY: Influential Human Resources Professional with over 8 years of experience in training & development. Created standard operating procedures, policy and procedures, and lead employee investigations within HR Depts across industries to improve initiatives. Strong background in Labor Laws, Compensation, Benefits, Payroll, and Pricing. Currently, oversee eleven locations within the San Bernardino County region. Participated in union negotiations where I assisted in drafting new union bylaws, employee handbooks, and MOU’s.

Proven ability to function as a Strategic HR Business Partner, develop and implement successful human resource management strategies to support corporate mandate. Creative and innovative thinker with combined leadership skills, team building, communication, interpersonal, and presentation skills.

COMPUTER SKILLS : DATIS (e3), ADP-Workforce, UltiPro/UKG, DCS, Windows, Word, Ceridian, Outlook, SQL, Access, Excel, QuickBooks, AS400, Goldmine, Paychex, Resolution, PeopleSoft, Taleo, Great Plains, Lawson, Sage, IDX, Kronos, Medical Management, Facets, ADP, SpringCM, JBDev, Winteam, Leave links, Oracle, and PowerPoint.

EMPLOYMENT HISTORY:

10/2024-Present Family Assistance Program Victorville, CA.

HR Director (Consultant)

Responsible for LOA, Performance Evaluations, Updating job descriptions, Training & Development Policies, and Employee Relations. .

Coach managers on the process of evaluating employees, setting goals, conducting objective performance reviews, recognizing and awarding performance to improve productivity.

Develop and implement standard work, and procedures to streamline data administration processes, ensuring data integrity, compliance, and confidentiality.

Handle employee terminations, grievance, and other difficult situations in a sensitive, fair, and respectful manner, working closely with legal counsel, supervisors, and management.

Manage employee relations and ensuring a positive workplace culture.

Creating and enforcing HR policies and programs throughout the organization.

Manage employee benefits and compensation structures for non-profit organization.

Managed the interviewing, screening, and referral of qualified applicants.

5/2024-10/2024 S&K Technologies Polson, MT

HR Ops Manager (Consultant)

Responsible for LOA, Performance Evaluations, Updating job descriptions, Training & Development Policies, Recruitment and Employee Relations.

Lead and manage a team across North America and Saudi, responsible for data administration, payroll data entry and employee support.

Coach managers on the process of evaluating employees, setting goals, conducting objective performance reviews, recognizing and awarding performance to improve productivity.

Develop and implement standard work, and procedures to streamline data administration processes, ensuring data integrity, compliance, and confidentiality.

Handle employee terminations, grievance, and other difficult situations in a sensitive, fair, and respectful manner, working closely with legal counsel, supervisors, and management.

Foster a positive and inclusive work environment, promoting teamwork, collaboration, and a strong customer service mindset.

Collaborate with cross-functional teams, such as Global Security, IT, and Govt. Contracting, to ensure alignment and coordination in data administration along with employee support activities.

Manage and allocate resources effectively, ensuring appropriate staffing levels and skill sets within the team.

9/2022-5/2024 Keolis Transit Services Hesperia, CA

HR Manager

Responsible for LOA, Payroll functions, Benefits, Training & Development, Recruitment and Employee Relations.

Coach managers on the process of evaluating employees, setting goals, conducting objective performance reviews, recognizing and awarding performance to improve productivity.

Established an open channel of communication enabling employees quick and easy access to information such as competency-based performance management system linking to KPI metrics.

Handle employee terminations, union grievance, and other difficult situations in a sensitive, fair, and respectful manner, working closely with legal counsel, supervisors, and management.

Develop job profiles and process background checks; select, interview, and hire employees in collaboration with department managers.

Plan and develop on-the-job training programs for employees and career development programs for managers with a focus on retaining existing talent while reducing employee turnover.

6/2019-9/2022 Allied Universal Santa Ana, CA

HR Generalist & Benefits Analyst

Assist with maintaining employee records in HRIS system, hiring I.T., Admin staff, and Field staff.

Assist employees as needed with human resources related questions or concerns.

Process new hires including background check and physicals, request computer access, provide new hire orientation.

Assist with group benefit programs for Medical, Dental, Vision, STD, and LTD.

Process reports for FMLA, Benefit Pricing, LOA, EOI and Voluntary Ins.

Assist with monthly compliance and payroll reporting for regions across the United States.

9/2015-6/2019 Prospect Medical Group/Alta Hospitals Orange, CA

HR Generalist & Onboarding Specialist (Promotion)

Onboard new hires, conduct new hire orientation, maintain Personnel Action Forms (PAF), and liaise with facilities and IT on new hire profile set up, technology needs, and training.

Assisted in the creation of a shared services center.

Execute pre-employment activities (I-9 forms, new hire forms, Background check, and drug screen.)

Develop and Administer Human Resources policies, assist Talent acquisitions with job descriptions, job postings, and onsite facilitation of engagement initiatives.

Assisted with testing of scenarios or functions for each module of new HR system.

Hosted weekly status meetings with Managers, Business Partners, and Talent Acquisition.

Manage employee health benefits, monitor monthly reports, and refer discrepancies for resolution.

Ensure timely and accurate reports for FMLA, Workers’ Comp., LOA, and monitor credentials.

Also, developed improvement of culture programs and practices necessary to establish and retain a high level of employee satisfaction and retention.

Benefits Configuration Analyst (Prospect Medical/Alta Hospitals)

Configures all aspects of Benefit interpretation for both Commercial and Senior products, including set up, analysis and implementation.

Update service codes for assigned contracts to ensure Health Plan Templates are updated

IDX as well as working with Availity to ensure appropriate benefits are updated to reflect the current copays.

Conduct quality audits on products pre and post implementation to ensure accuracy of contract loading and claim payment accuracy based on contract intent.

Resolve all Out-of-Pocket overages and PFS claims within stated Service Level Agreements.

Work as a liaison to Customer Relations, HMO Risk, Provider Dispute Resolution, Eligibility, Provider Relations, and Recovery regarding benefit interpretation issues.

6/2010-9/2015 UnitedHealth Group/Optum Santa Ana, CA

Provider Data Maintenance/Benefits Analyst

Managing contracts assigned for both Commercial and Government products, including validation of demographics, credentialing, and system accuracy prior to installation in applicable systems.

Update service codes for assigned contracts to ensure Federal Mental Health Parity guidelines are updated within Facets as well as working with CBMS to ensure appropriate systems are updated to reflect the changes.

Conduct quality audits on products pre and post implementation to ensure accuracy of contract loading and claim payment accuracy based on contract intent.

Interpret Summary of Benefits information for various types of medical plans utilizing CPT codes based on AMA guidelines.

Work as a liaison for the Claims Department and Membership department by uploading documents into a shared drive.

EDUCATION:

8/2023 University of Phoenix

Bachelor of Science in Business Administration

8/2022 University of Phoenix

Human Resources Management Certificate

6/2000 Bellflower ROP

Certificate in Medical Front Office / Medical Billing

4/1998 Practical Data Processing

Certificate in Computerized Office Automation

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