Customer Service Representative
Resume:
TL
Tosha Lee
Professional Summary
Dynamic and empathetic professional with a proven track record at Best Upon Request, adept in patient confidentiality and front desk supervision. Excelled in enhancing patient satisfaction and operational efficiency by leveraging exceptional customer service and organizational skills. Demonstrated commitment to continuous learning and maintaining high safety standards, contributing significantly to team success and patient care excellence.
Work History
Best Upon Request - Patient Service Representative Memphis, TN
05/2024 - 11/2024
St. Jude Children's Hospital - Food Service Technician Memphis, TN
02/2022 - 05/2024
Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
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Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
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Provided exceptional customer service to patients, answering questions and addressing concerns.
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Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
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Managed patient registration process, confirming data accuracy and completeness.
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Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
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Handled customer service inquiries in person, via telephone and through email.
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Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
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Prepared recipe ingredients by washing, peeling, cutting, and measuring.
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**********@*****.***
Cordova, TN 38016
Bold Profile
Skills
● Patient confidentiality
● Scheduling appointments
● Patient greeting
● Directing callers
● Front desk supervision
● Patient check-in
● Patient Rights
Education
05/2002
Southwest Tennessee Community
College
Memphis, TN
Certificate: Nursing Assistant
06/2001
Kirby High School
Memphis, Tn
High School Diploma
Advance Senior Health Group - Patient Care Taker
Memphis, TN
08/2018 - 02/2022
AmerisourceBergen - Warehouse Associate
Olive Branch, MS
03/2019 - 12/2021
UST Select - Warehouse Associate
Memphis, TN
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
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Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
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Consistently met or exceeded performance goals related to speed, accuracy, cleanliness, and overall job performance.
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Supported dietary needs of diverse clientele by preparing customized meals according to specific requirements.
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Participated in regular safety trainings to maintain up-to-date knowledge of industry best practices and guidelines.
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Provided excellent customer service, addressing concerns and resolving issues promptly for increased satisfaction levels.
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Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
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Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
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Contributed to a positive clinical environment through effective teamwork, clear communication, and a commitment to continuous learning.
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Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
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Enhanced the overall patient experience by anticipating needs, offering assistance proactively, and addressing concerns promptly.
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Assisted patients with daily living activities for improved quality of life and increased independence.
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Prepared orders for shipment by picking, packing, and labeling merchandise.
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● Worked safely around moving machinery.
Collaborated with team members to achieve daily targets and complete tasks efficiently.
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Performed inventory control, such as counting, and stocking merchandise.
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Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
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Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
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06/2016 - 03/2019
Prepared orders for shipment by picking, packing, and labeling merchandise.
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● Worked safely around moving machinery.
Collaborated with team members to achieve daily targets and complete tasks efficiently.
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Performed inventory control, such as counting, and stocking merchandise.
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Contributed to overall team success by consistently meeting daily delivery targets and goals.
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Maintained safety standards while assisting driver in maneuvering the vehicle through difficult routes or tight spaces.
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Verified package information, cross-checking invoices to maintain accuracy throughout the delivery process.
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Enhanced customer satisfaction with prompt and courteous service during deliveries.
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Assisted driver in completing required documentation such as proof of delivery forms or incident reports when needed.
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Supported driver in navigating routes, utilizing GPS technology to ensure accuracy and timeliness.
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Provided exceptional service to customers, answering questions regarding their orders and delivery times.
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