Customer Service Project Manager
Resume:
Randy Donald Morehead
Houston, TX 77037
********@*****.***
OBJECTIVE
To continue to build a successful career that is founded on generating clientele and delivering a first- rate product followed with excellent customer service resulting in maximum business growth, profit, and customer retention.
EDUCATION
University of Houston, Houston, Texas
Bachelor of Business Administration in Management
Minor: International Area Studies
Graduated: August 2002
EXPERIENCE
CenterPoint Energy – Senior Service Consultant/Project Manager - September 2016 – April 2024
• Senior Service Consultant and Streetlight Designer – Project management and coordination of multiple projects which consist of field work, designs, cost estimates, and inspections with city or county officials and general contractors.
• Streetlight design and construction, inspection, removals, new installs, rehab to existing circuits
• City of Houston City Improvement Projects – direct representative and coordinator with general contractors, plans, profiles, multiple phases of city projects, reviewed new and old projects, coordinate with multiple departments including planning, developers, Land and Right of Way, and project inspections.
• Coordinated meetings and attended monthly meetings with the City of Houston, City of Pearland, City of Galveston, City of Webster as well as Public Works and City Engineering.
• Underground Residential Distribution (URD) – coordinate projects with developers and builders, CenterPoint planning, CenterPoint Gas, AT&T, Xfinity to achieve joint trench efforts, examined plats to determine underground and overhead easements, side lot easements in accordance with plat design.
• Patrol inspector for all storm and hurricane events CenterPoint Energy – Customer Service Representative - September 2016 – November 2017
• Handled calls from seven states pertaining to gas and electric service concerns from customers
• Calls ranged from emergencies to bill concerns to turn downs for meters
• Fluent in gas and electric orders and billing
• First responder for storms
Greene Tweed - Engineering Technician – July 2010 – September 2015
• Review drawings from customers specifications
• Created and added part numbers to the SAP system along with appropriate coding
• Route jobs for manufacturing on the floor by allocating the appropriate material required by the customer
• Address ECN (Engineering Change Notices) by reviewing customer prints, determined dimensional changes, material changes
• Laser engraving CNC machinist
FMC Technologies – Quality Technician – August 2007 – March 2010
• Reviewed documentation associated with materials bought for manufacturing
• Made sure vendors met FMC specifications in materials provided
• Uploaded documentation in SAP so the company can retrieve data for assembly
• Worked with Shell, BP, Petrobras, and Exxon from the beginning of a project to the end and created document packages for representative approval
AT&T - Premises Technician, Nov. 2006 – July 2007
• Installed U-verse TV and internet at customer’s premises
• Setup wireless networks
• Ensured customer satisfaction
Washington Mutual Bank – Senior Personal Financial Representative – October 2003 – November 2006
• Setup new personal accounts and new business accounts as well as CDs
• Processes Home Equity Loans and business lines of credit
• Maintain customer rapport and mastered teller responsibilities Thrifty Car Rental – Assistant Manager – October 2002 – October 2003
• Managed day-to-day operations
• Sales and marketing
• Responsible for business development and contracts with area businesses
• Inspecting vehicles upon return, rentals, and selling rental insurance policies SKILLS:
• Microsoft 365
• SAP
• GIS
• DDS
• CRM
• Visual Banker
• IES
• GD&T
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