Risk Management Regulatory Compliance

Thando Mahlangu

Johannesburg, ****

**************@******.*** 072-***-****

Professional Summary

Results-driven Risk Specialist with over three years of experience in risk assessment, regulatory compliance, and underwriting within the insurance sector. Skilled in identifying and mitigating risks, ensuring regulatory adherence, and optimizing portfolio performance. Proven track record in enhancing policy retention strategies and driving operational improvements. Adept at leveraging risk modeling tools and data-driven decision-making to support business sustainability and profitability. Education

Postgraduate Diploma in Risk Management (2024)

University of South Africa (UNISA)

• Focus Areas: Credit Risk, Market Risk, Operational Risk, Risk Financing, Compliance, and Governance

BCom Economics and Risk Management (2021)

North-West University

• Golden Key Member (Top 15% of students)

• Key Courses: Economics, Econometrics, Bank Risk Management, Financial Markets Certifications

RE5 Regulatory Examination (2023)

Moonstone Business School

• Validates expertise in financial services regulations and compliance. Graduate Development Programme (2022)

University of the Free State

• Specialized training in critical thinking, problem-solving, and effective communication.

Professional Experience

Underwriting Consultant

Santam Insurance, Johannesburg (March 2022 – Present)

• Conduct comprehensive risk assessments on 1000+ client policies monthly, ensuring full regulatory compliance and adherence within underwriting guideline.

• Develop and implement risk mitigation strategies, contributing to a 98% adherence rate to compliance standards.

• Optimize policy retention through tailored client solutions, resulting in increased customer retention and satisfaction.

• Maintain 100%+ productivity and quality assurance scores, surpassing KPIs consistently.

• Utilize data-driven underwriting tools and competitive analysis to structure customized pricing and policy options.

• Monitor policy portfolios and apply profitable underwriting principles to ensure sustainable growth and risk minimization.

Key Skills

Risk & Compliance Expertise

• Risk Identification & Mitigation

• Regulatory Compliance (FAIS, FICA, POPIA)

• Policy Structuring & Underwriting

• Enterprise Risk Management (ERM)

Technical & Analytical Skills

• Process Improvement & Optimization

• CRM

• Credit & Market Risk Assessment

Soft Skills

• Analytical Thinking & Problem-Solving

• Stakeholder & Client Engagement

• Decision-Making & Negotiation

• Time Management & Prioritization

Achievements

• Consistently top performer in productivity, and quality metrics.

• Awarded top overall top performer in underwriting department

• Golden Key

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