Security Officer / Customer Service/ Office Administrator

Julie Mackey

***** ***** ** *** *** Bristol, WI *3104 +1-262-***-****

**********@*****.***

Professional Summary

Authorized to work in the US for any employer

Work Experience

I am wanting to get re-established in the work force. I’m also okay with Work at Home positions. I have great time management skills and can work independently or with others.

I have an extensive background in proficient with office management, security, retail sales, merchandising, undercover security Officer, as well at CCTV surveillance, working with kids/ high-schoolers, and exceptional customer service experience.

I am reliable, eager to learn new skills that are necessary for the position offered. I’m a hard worker,and trustworthy.

Security Officer

New Trier High School-Winnetka, IL

September 2022 to February 2023

Greetings all students, staff, and visitors that entered the school for any activity. Making sure the proper people have the correct access to the building.

Walk daily patrols to make sure doors were secure and safe. I was second shift so it was mainly all after school programs. Answered phone and guided visitors to the proper places.

Security Officer

GSSC Security-Minneapolis, MN

November 2019 to December 2022

Securing a Federal Facility. Passing federal government background check. Making sure the proper people have the correct access to the building.

Assigning Temporary badges and Guest badges when workers, customers, or vendors need access. Man the Control Centre. Answer main phone line.

Security Officer

Allied Universal Security Services, Systems and Solutions

Allied Universal purchased Shelter Security. All information is the same except company name.

Security Officer

Shelter Security-Minneapolis, MN

September 2018 to November 2019

Securing a Wells Fargo Critical Facility Corporate Building. Making sure the proper people have the correct access to the different parts of the facility.

Assigning Temporary badges and Guest badges when workers, customers, or vendors need access. Man the Control Room. Man the Man Trap doors Lead 2 days out of the week

Asset Protection Specialist

Best Buy-Eden Prairie, MN July 2017 to August 2018

Conduct consistent surveillance on the store. Call out anyone needing help and track suspicious activity. Work closely with local police departments on getting footage they request for cases to help apprehend customers. Ensured workers, vendors, clients, and the building are safe and secure. Maintaining offices and filing systems.

Customer Service

Walgreens-Minnetonka, MN

September 2016 to March 2018

Ensuring all customers have a great experience at Walgreen's. With checking customers out, finding product and stocking product, makes for a happy experience.

Merchandise Manager

Goodwill Industries-Maple Grove, MN September 2016 to December 2016

Responsible for in-store visual displays and look of the store. Familiar with knowing a variety of practices, and procedures of all areas of the store. Lead a team of 12, nightly closing procedures and bank deposits and creativity to display merchandise to increase sales.

Loss Prevention Agent

Nordstrom Rack-Maple Grove, MN

September 2015 to August 2016

• Providing a safe, secure environment according to Nordstrom protocol for employees, customers and the building.

Respond promptly to all store pages and in-store emergency situations, customer incidents, escorting disruptive individuals from store, assisting with loss children, assisting in Violence in the Workplace situations.

Knowledge and proficiency in all response procedures, including alarm communication, potential burglaries, fires, Code Red and Lock Down.

Identify indicators of internal theft by conducting investigations through stock walks, internal sweeps, register checks, employee owned good's (EOG). etc., utilize findings to help resolve and mitigate losses Reduce and control loss of inventory through audits, training and education.

Ensure all theft deterrents are in good working condition and report any concerns.

Meet performance standards and goals while delivering amazing service every day.

Observe customer behavior for signs of internal and external theft.

Detain persons for theft, fraudulent check or credit card activity, shoplifting, etc.

Document and report incidents.

Watch closed caption television (cctv)

Asset Protection

Best Buy-Minnetonka, MN

April 2015 to July 2015

Ensuring initial customer face-to-face experience is welcoming and inviting.

Observe custom behaviour via Close Caption Television, (CCTV)

Providing customer service expertise to all guests. Ensure safety for all our guests, associates as well as theft/vandalism prevention

Know how to handle and control tough situations.

Properly check all employees packages and personal items.

Project Team

Best Buy

May 2011 to April 2015

Facilitating product distribution as standard protocol

· Implementing merchandising build and replacements

· Quality control on all product merchandising

Asset Protection/Multi-channel Sales Associate

· Ensuring initial customer face-to-face experience is welcoming and inviting

· Providing customer service expertise to all guests

· Ensure safety for all our guests, associates as well as theft/vandalism prevention

Security Guard

MUNDELEIN HIGH SCHOOL-Mundelein, IL

October 2009 to January 2012

· Highly skilled in performing patrol duties within assigned areas to guard against negative student behaviour, student and staff safety, vandalism, and fire.

· Respond to handling emergency situations effectively; medical emergencies and student incidents · Practical approach of observing all activities at campus and reporting any suspicious activities.

Real Estate Agent

Coldwell Banker-Libertyville, IL

April 2004 to January 2010

· Facilitating the home buying process for over 300 clients

· Educating future buyers on home buying via various seminars/classes

· Real Estate Rookie 2007

· Produced sales of $3M per year

Office Manager

Pyramid Screw Products-Elk Grove Village, IL January 1987 to December 2004

Managed staff of 27 employees

· Ensured all office roles were well trained and supported

· Negotiated, coordinated and maintained all vendor relationships

Administrative Assistant

· Expedited all correspondence

· Phone duties

· Data entry for all invoicing and purchasing

· Managed all supply purchases

Accounts Payable Specialist

· Managed all accounts payable responsibilities

· Ensured all banking activities were securely completed

· Managed all timecards, payroll, and schedules

Education

Associate in Psychology

Oakton Community College - Des Plaines, IL August 1986 to December 1987

Skills

•Customer Service (10+ years)

•Windows

•Merchandising

•Customer service

•Cash Handling

•Receptionist

•Project management

•Microsoft Windows Server

•Planograms

•Excellent customer service, respectful, kind, hard worker

•Loss Prevention

•Hospitality

•Events management

•Accounts Receivable

•Data management

•Direct sales

•Office management

•Planograms

•Microsoft Word

•Sales

•Office Management

•Asset Protection

•Accounts Payable

•Accounts payable

•Reset, Take Down and Troubleshoot Product Issues (Project Team, Best Buy

•Negotiation

•Document management

•Purchasing

•Salesforce

•Bookkeeping

•Guest services

•Management

•Communications

•Cash register

•Software troubleshooting

•Security

•CCTV

•Purchasing

•Security

•Proofreading

•Cash handling and bank deposits

•Payroll

•Negotiation

•Surveillance

•Working in high-schools

•Investigation

Assessments

Administrative assistant/receptionist — Completed August 2022

Using basic scheduling and organizational skills in an office setting

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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