Customer Service Order Fulfillment
Resume:
Renee M Lemieux
Door County Wisconsin *****
*************@*****.***
Renee Lemieux Part time
Order fulfillment associate
*** * ****** ***, ******** Bay, US, 54235
*************@*****.**
Highly motivated professional with 5+ years of wide-ranging experience, demonstrating skills in customer service, order fulfillment, warehouse operations, logistics, and office administration. Enthusiastic professional who is open-minded and detail oriented as a consistent high achiever committed to exceeding company goals. Display engaging and influential leadership, creating and maintaining a positive culture in line with organizational values. Comprehensive and in-depth experience in client-focused positions with the determination to deliver world-class service. Exceptional problem solver and decision maker with diverse experience in team leadership and in troubleshooting issues as well as a great record of efficiently resolving customer escalations. Organized and detail-oriented with excellent abilities in leading business-related activities, motivating staff, and devising customer service programs while facilitating optimal team performance.
Employment history
Jul 2019 - Present
Order Fulfillment Leader: Shipping / Production
Door County Coffee and Tea at Sturgeon Bay, WI
As a leader in order fulfillment for Door County Coffee and Tea, ensure processes are in place to secure order freshness for the best coffees & teas in the world, without compromise. Apply meticulous commitment to freshness that makes a difference. Strong passion for fulfillment excellence and the Door County brand!
• Provide organizational leadership to ensure that the team is using the right level of skill in handling questions so that customer problems are dealt with quickly via a staff that is compliant with procedures.
• Work with Door County Roastmasters to ensure freshly roasted beans can be shipped with peak freshness.
• Utilize customer service skills in troubleshooting and resolving problems. Address a wide range of reported issues. Maintain, organize, and generate monthly reports of all customer service issues.
• Support and understand the frustration of customers, addressing client issues in a timely manner.
• Ensure that merchandise moves from a central location to the retail floor. Manage operations in large warehouse settings where shipments of inventory arrive from production and manufacturing facilities.
• Accountable for the safe, efficient, and effective delivery of high-quality logistics services for order shipping channels. Lead as a tactical, forward planning, and open-minded thinker for production processes.Lead order fulfillment operations, ensuring peak freshness for coffee and tea products. Optimize processes, manage warehouse logistics, and drive customer satisfaction. Online order fulfillment experience. This includes:
Accurate Inventory Tracking:
A real-time inventory management system is crucial to ensure accurate stock levels and prevent backorders. Efficient Receiving: Streamline the process of receiving inventory from suppliers, including verifying quantities and inspecting for damage. Organized Storage: Maintain a well-organized warehouse or storage facility to facilitate efficient picking and packing. Order Receipt and Processing: Quickly process orders received from online sales channels, ensuring accurate order details are communicated to the fulfillment team.Picking and Packing:
Efficiently pick and pack orders, ensuring items are packaged securely to prevent damage during transit. Shipping Labeling:Accurately label packages with the correct shipping address and tracking information. Strategic Carrier Selection: Choose reliable and cost-effective shipping carriers that can meet customer expectations for speed and delivery options. Optimized Shipping Routes: Optimize shipping routes to minimize delivery times and costs. Real-time Tracking: Implement real-time order tracking systems to provide customers with updates on their order status. Clear Return Policies: Establish clear and fair return policies to manage returns effectively. Efficient Returns Processing: Streamline the returns process, including receiving, inspecting, and processing returned items. Reverse Logistics: Develop a system for managing the reverse logistics of returned items, including transportation and inventory management. Proactive Communication:
Keep customers informed throughout the order fulfillment process, providing order confirmations, shipping updates, and tracking information. Easy Access to Customer Service:
Make it easy for customers to contact customer service with questions or concerns. Jun 2017 - Jul 2019
Customer Service Expert / Receptionist
Clippers Mate Salon at Sturgeon Bay, WI
Performed office administration and clerical duties. Operated telephone switchboard and answered and transferred calls, took messages, and communicated to appropriate employees, greeted visitors, and escorted them to appropriate office or person, responded to visitor's questions professionally and courteously.
• Efficiently sorted and distributed incoming mail and handled outgoing mail, drafted, reviewed and proofread office documents, performed basic data entry, ordered and stocked inventory weekly.
• Demonstrated ability in operating office machines, including: printers, copiers, and fax, maintaining reception area clean and organized, and ensuring compliance with company rules and regulations. Mar 2017 - June 2017
Housekeeping Supervisor
Allouez Sunrise Village at Green Bay, WI
Supervised and directed day-to-day operations while performing a variety of general duties in various areas of the assisted living community to maintain cleanliness, safety, attractive, and orderly conditions.
• Experienced in developing and implementing systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services.
• Monitored detailed inspections of housekeeping activities to ensure all team procedures were followed according to standards and to ensure the achievement of departmental productivity objectives. June 2016 - Nov 2016
Caregiver / Medication Passer
Anna's Healthcare at Sturgeon Bay, WI
Administered prescribed medication to patients, and maintained records under supervision of the RN.
• Verified identity of patient receiving medication and recorded name of drug, dosage, and time of administration. Presented medication to patient and observed ingestion or other application, or administers medication, using specified procedures. Observed patients to detect response to specified types of medication, and prepared reports or notified designed personnel of unexpected reactions.
• Documented reasons prescribed drugs were not administered. Adhered to medication administration policy. Administered medications via oral; topical; eye, ear, and nose; rectal; transdermal; sublingual; and buccal. Provided personal care to patients in a compassionate manner consistent with hospice philosophy.
• Assisted patients in and out of bed and with ambulation. Monitored and recorded temperature, pulse, respirations, and blood pressure as directed by the RN. Reported significant changes in the patient's condition to RN immediately. Changed simple dressings and ostomy bags. Assisted with catheter cares.
• Maintained an accurate and completed record of care provided, and documented observations appropriately. Took responsibility for maintenance of electronic medical records, assuring accuracy, completeness, and compliance with regulations, certification standards, and legal/ethical standards.
Sep 2014 - Nov 2015
Infant/Toddler Teacher
Door County YMCA at Sturgeon Bay, WI
Planned and conducted an effective child development program to meet the physical, social, emotional, and intellectual needs of each child based on goals and general curriculum plan of Door County YMCA.
• Ensured that childcare routines were carried out promptly and consistent with good child development principles, including routines related to hand washing, eating, napping, and transitioning activities.
• Operated classroom in compliance with all child care licensing standards, and YMCA Employee and Policy Handbooks. Created an open, friendly, and cooperative atmosphere in which children and families feel comfortable and secure. Provided a variety of effective language stimulation activities.
• Provided experiences that promoted individual expression through conversation, play, and creativity.
• Ensured that parents received adequate information about their child's experiences at the center through daily contacts and regular parent conferences. Maintained written records designed to evaluate each individual child. Efficiently promoted and nurtured parent child bonding and strong relationships.
• Observed children to detect signs of illness, injury, abuse, neglect, emotional disturbance, or other special needs, and reported these signs immediately to the Director. Maintained confidentiality of child and family information at all times. Inspected school site and equipment for potential safety hazards.
Education
Master's Degree in The Science of Psychology
University of Phoenix-Arizona
Bachelor's Degree in Human Service Management
University of Phoenix
Skills
Customer Service Online Order Fulfillment
Proficient in using Netsuite, Microsoft Office, Microsoft Teams, Data Analytics, Time Management, Communication Skills, Self Motivation and Collaboration.
Warehouse Operations Logistics
Office Administration Leadership
Problem Solving Communication
Team Management Troubleshooting
Organizational Skills Interpersonal Skills
Additional information
Summary Of Qualifications
• Exceptional Interpersonal and Communication Skills – Proficient in promoting confidence and maintaining long-term business relationships while successfully interfacing with people from diverse backgrounds.
• Problem Solving – Proven ability to troubleshoot and develop both creative and innovative solutions to difficult client challenges. Successfully manages change for improved performance and greater team efficiency.
• Work Ethic and Professionalism – Solid professional standards and an excellent record of dependability. Maintains a clear focus on achieving bottom-line results while always ensuring customer satisfaction. Very reliable and trusted to get the best job done in a timely manner.
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