Security Clearance Client Service
Resume:
XHENI NALLBANI
902-***-**** ******@*******.***
Detail-oriented and highly organized administrative professional with federal security clearance (Reliability Status) and extensive experience handling sensitive documents in compliance with RCMP and federal regulations. Skilled in client service, procedural accuracy, and data management. Adept at working in high-volume, high-security environments with strong judgment, confidentiality, and regulatory adherence.
KEY SKILLS & COMPETENCIES
Government Administration: Security clearance processing, identity verification, policy compliance, documentation review
Security & Compliance: RCMP-accredited fingerprinting, CPIC checks, confidentiality, regulatory adherence
Client & Public Service: Needs assessment, conflict resolution, professionalism in high-stress situations
Administrative & Technical: Data entry, report preparation, Microsoft Office (Word, Excel, Outlook), Google Suite
Financial & Cash Handling: Payment processing, invoicing, reconciliation, petty cash management
Communication & Collaboration: Strong verbal and written communication, stakeholder interaction, teamwork EMPLOYMENT HISTORY
ID Services Technician, 2023 - Present
Commissionaires Ottawa Centretown - Ottawa, ON
Security Clearance: Reliability Status (Eligible for RCMP Enhanced Reliability Clearance)
Process and verify federal security clearance applications, ensuring full compliance with RCMP and government security policies.
Conduct LiveScan digital fingerprinting and Canadian Police Information Centre (CPIC) checks for various government applications, including citizenship, permanent residency, and work visas.
Maintain strict confidentiality when handling biometric data and government-issued identification.
Oversee the pardon application process, liaising with police services and courthouses to ensure procedural accuracy.
Manage financial transactions, including invoicing, daily reconciliation reports, and compliance with financial controls.
Provide public service assistance, guiding clients through federal application processes with clear and professional communication.
Facilitate international fingerprinting services for clients residing outside Canada, assisting them in obtaining RCMP- certified criminal record checks.
Deliver high-level customer service, guiding clients through the application process and addressing their inquiries.
Provide clear and concise instructions to clients regarding the fingerprinting process and required documentation. Medical Aesthetician, 2022-2024
Orleans Body Sculpture - Ottawa, ON
Managed client records and confidential documentation while adhering to industry regulations.
Scheduled appointments using various booking systems (Milano, Acuity, Jane App) and handled payment processing.
Delivered exceptional client service, ensuring a high standard of professionalism and confidentiality. Medical Desk Associate, 2019-2022
Vibe and Vitality Medi Spa - Halifax, NS
Provided front-line administrative support, handling client records, scheduling, and inventory management.
Processed consent forms and confidential medical documentation in compliance with privacy regulations.
Assisted in financial operations, including reconciliation of daily transactions and payment processing. Callia Driver (Independent Contractor), 2022-2024
Callia Inc. - Ottawa, ON
Provided timely and professional flower delivery services to customers while ensuring product quality and customer satisfaction.
Maintained accurate records of deliveries and followed company policies regarding package handling and customer interactions.
Used Onfleet Driver app for improved route planning and real-time delivery tracking.
Managed available shifts and scheduling using Nowsta: Workers app to maximize work opportunities.
Managed schedules efficiently to optimize delivery routes and improve service times.
Demonstrated excellent customer service skills by addressing inquiries and ensuring smooth transactions during deliveries.
Observed to all traffic and safety regulations while operating as an independent contractor. Cashier & Self-Serve Attendant, 2012-2015
Loblaws - Ottawa, ON
Proficient in cash handling skills: operated registers, scanners, scales and credit card/debit card terminals; handled exchanges and refunds; collected payments; maintained and produced a balance transaction report.
Provided excellent customer service while efficiently processing transactions at both regular and self-checkout lanes.
Monitored and maintained self-checkout stations, addressing technical issues and preventing shrinkage by ensuring accurate scanning and payment completion.
Encouraged customers to sign up for and utilize the PC Optimum points program, providing knowledgeable assistance on earning and redeeming rewards.
Trained and mentored new cashiers on register operation, customer service protocols, and store policies. EDUCATION & CERTIFICATIONS
Commissioner for Taking Affidavits, (Appointed August 2, 2024 – Valid Until 2027) Ottawa, ON
Certificate in Cultural Sensitivity in Customer Service, 2023 Commissionaires Training Standards - Ottawa, ON
Clinical Aesthetics Laser Technology, 2022
Medika Beauty Institute Inc. - Halifax, NS
Certificate in Project Management, 2021
Saint Mary’s University - Halifax, NS
Smart Serve Certification, 2014
Smart Serve Ontario - Alcohol & Beverage Service Training Certificate in Business Communication, 2019-2020
Saint Mary’s University - Halifax, NS
COMMUNITY INVOLVEMENT
Volunteer, 2025 - Present
Lion Hearts Inc. – Ottawa, ON
Pick up bread donations from local partners and deliver them to the Lion Hearts warehouse for distribution.
Sort and inspect donations to ensue quality and freshness, preparing items for timely delivery to community partners such as food banks, churches and shelters.
Support logistical efforts in food redistribution, contributing to the organization’s mission of reducing food waste and addressing food insecurity.
Volunteer LifeKids, 2024 - Present
Lifecentre – Ottawa, ON
Participate in children’s education and development through organized activities and mentorship. Horse Barn Volunteer, 2014-2015
Applehill Stables - Ottawa, ON
Provided animal care, barn maintenance, and general farm operations support.
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