Management, Sales, Administrative, Marketing, Client Service
Resume:
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LINDA VALENTINA LOPEZ
Account Executive
PROFESSIONAL SUMMARY
Account Executive with 18+ years of extensive expertise in client management and strategic selling, leveraging skills in AS400 and Salesforce to drive client retention and engagement. Proven track record of enhancing user adoption through innovative solutions and fostering strong client relationships. Passionate about aligning transactions with growth objectives, ensuring compliance, and facilitating smooth operations.
EMPLOYMENT HISTORY
ACCOUNT EXECUTIVE Jan 2021 - Present
Carwave
SR. CLIENT SERVICE MANAGER Mar 2016 - Jul 2020
Cox Automotive
• Served as the point person for growth and resolution for customer business at the location for both major and individual clients.
• Managed my team's ability to work effectively within a constantly changing environment.
• Directly Coached my OVE coordinator to 35% YOY growth using the Challenger Sale Approach.
• Monitored vehicle preparation and sales process and communicated with lane department managers, market sales team, and other coordinators to ensure each vehicle crossed the block.
• Managed the successful rollout of a Major Manheim initiative "Gavel to Gate".
• Successfully Managed the transition of KBB, "FCO" onto Manheim Express's First Bid Guarantee. DEALER ACCOUNT REPRESENTATIVE Dec 2013 - Mar 2016
Cox Automotive
• Delivered Superior customer experience to achieve account retention and growth.
• Managed Service issues through multiple wholesale auction channels until a satisfactory resolution was found on behalf of the customer.
• Prioritized work to yield highest transaction volume.
• Trained Dealers/Sellers to help them transact vehicles more effectively online and in lane. DEALER SALES COORDINATOR Jan 2010 - Dec 2013
Cox Automotive
• Encouraged referrals from Field Sales, and Dealer Concierge for buyers interested in specific inventory.
• Tracked no sales to be listed on digital platform.
• Contacted Bidder/Seller to ensure that they are aware of offers, and attempt to close the sale. COMMERCIAL ACCOUNTS COORDINATOR Sep 2007 - Jan 2010 Cox Automotive
• Maintained Vehicle Titles, Vehicle Inventory, and accurate reporting.
• Reviewed and updated Vehicle Condition Report, approved and audited vehicle repair report.
• Reviewed vehicles in sale line up, located missing vehicles, communicated with lot operations to ensure vehicles are sale ready.
• In coordination with account specific procedures prepared sale vehicle run process, including run order, scheduling, and notice to customer account.
Register independent dealers on Carwave, ensuring client retention and engagement. Introduce clients to the platform, both online and onsite, enhancing user adoption. Maintain accurate client documentation, facilitating smooth transactions. Resolve issues related to titles, transportation, and collections, ensuring compliance. Consult clients to align transactions with growth objectives, fostering strong relations. EDUCATION
BACHELOR OF BUSINESS MANAGEMENT May 2022
Ashford University
SKILLS
Spanish (Expert), Communication (Experienced), Organization (Expert), Relationship Building (Expert), Strategic Selling (Expert), Management (Experienced), Microsoft Word (Expert), Excel (Expert), Outlook (Expert), Teams (Expert), Skype (Expert), Zoom (Expert), Salesforce (Expert), AS400 (Expert), Conflict Resolution, Lead Generation, Data Analysis, Negotiation, Customer Advocacy, Project Management, Market Research. LANGUAGES
Spanish (Native), English (Native).
ADDITIONAL INFORMATION
AWARDS
• Dealer Services Manager of the Year, 2019 - YOY Growth
• Advanced User, 2016 - Gavel to Gate
• Dealer Account Representative, 2013 - YOY Growth VOLUNTEER EXPERIENCE
• Baker Ripley Cleveland Campus - Summer Curriculum Volunteer
• South Houston Dream Center - Community Liaison Volunteer BAKER RIPLEY
SPACE CITY CHURCH
HOUSTON FOOD BANK
HOUSTON CC
Food Drives
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