Technical Support Network Engineer

LABADY RIVIERE 508-***-**** / 508-***-**** • *************@*****.***

Professional Summary

Network/Technical Support Engineer with extensive experience in network system support, installations, troubleshooting, and configuration within enterprise environments supporting 250+ users. Adept at advanced network architecture, project management, and cross-functional collaboration to ensure optimal system performance and client satisfaction. Proficient in providing end-to-end engineering solutions and addressing complex networking challenges with strong documentation and communication skills.

Certifications

Cisco Certified Network Professional (CCNP) - Pending

Cisco Certified Network Associate (CCNA)

CompTIA Network+ Certified

AWS Amazon Web Services Certification

Skills

Networking: Advanced knowledge of VLANs, BGP, DHCP, STP, OSPF, EIGRP and NAT policies, security policies, QoS, and enterprise network topology design.

Hardware: Cisco Routers (4300, 3900, 3700, 2900, 2800, 1800, 800), Cisco Switches (6500, 5500, 4900, 4500, 3850, 3750, 3560, 2960), Nexus (5k, 7k).

Wireless Technologies: WLAN, WAP.

Virtualization: Proficient with Hyper-V.

Monitoring Tools: SolarWinds for traffic analysis and system performance monitoring.

VOIP Systems: Configuration and migration experience.

Documentation: Comprehensive network topology documentation, asset inventory, and configuration records.

Languages: Fluent in French and Haitian Creole.

Work Experience

Network Engineer – Network Professional TC

July 2021 – Present

Designed and implemented advanced network architectures, ensuring compliance with best practices and delivering seamless project execution.

Monitored and diagnosed network capacity and performance issues, resolving complex problems to maintain uptime.

Configured and managed VLANs, routing protocols, and security policies to optimize enterprise network performance.

Collaborated with cross-functional teams to document network configurations and propose technical specifications for hardware and software procurement.

Provided escalated support for incident resolution, enhancing system reliability and client satisfaction.

Network Engineer Trainee – Network Professional TC

March 2020 – July 2021

Assisted senior engineers in implementing and troubleshooting network configurations for enterprise environments.

Supported VLAN tagging, BGP routing, and security policy updates to align with organizational standards.

Leveraged SolarWinds for traffic analysis, identifying bottlenecks and ensuring consistent performance.

Utilized Remedy ticketing system to manage and resolve incidents efficiently.

Network Technician – TRICAB (USA) INC.

August 2017 – January 2019

Installed and configured network hardware and software for employee workstations and remote offices.

Coordinated with vendors for fiber installations and network service provisioning.

Troubleshot hardware and software issues to maintain uninterrupted operations.

Education

Associate of Science: Computing and Cybersecurity – In Progress

Quinsigamond Community College, Worcester, MA

Additional Experience

Police Officer: Maynard Police Department, Maynard, MA

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