Data Center Service Management

DokkuBabykanakaDurga

******************@*****.***

+919*********

ProfessionalSummary:

To obtain a position as Atlassian Jira /Confluence/JSM/ Jira Align/ Bitbucket/Bamboo ADMINISTRATOR in the software industry where I can use my skills in Application servers Linux administration programming reporting prototyping testing and inter-personal communication to build dynamic websites and help my company becomeagloballeader.

JIRA

MigrationfromDCtoAtlassianCloud/DataCentertoDataCenterMigration

Upgradations,RESTAPI,Groovy/Shell /PythonScripting

ExpertinAtlassianCloud

24/7Supportandhandlingthecustomers,workingonvariousshifts

Created JIRA workflows including advanced workflows with Post-functions, Conditions,ValidatorsandTriggers

ExpertintheMigrationfromServer/DataCentertoAtlassianCloud

JIRA customization - Issue Schemes, Workflow Schemes, Screen Schemes, Field ConfigurationSchemes,PermissionSchemes,NotificationSchemes

Manageusers&groups– addandinviteusersthroughAD,LDAPandCROWD

PerformedJIRARe-IndexingandIntegritychecker

UsedbuiltinAdd-on’ s aswellasthirdpartyadd-on’ sforextendingthefunctionality ofthetool

GoodhandsoninwritingJQLqueriesandfiltersforJIRA

Very Good Exposure in Agile Boards – Scrum and Kanban project implementation, Epics,Storiesandbug.Configuredcolumns,Filtersandreportsforsprints

Createdevents,email notificationschemesandassignedprojectrolesonJIRA

WorkedongeneratingreportsforseniormanagementonJIRAusinggadgets

ProfoundinJIRAServiceDesk/Tickets

HandsoncustomizationofSLAsandcalendarforprojects

goodexposureinprojectsexportandimportsandmergeddifferentenvironmentsinto single

IntegratedJIRAwithSingleSign-on(SSO)plug-in

CONFLUENCE

Createdandrestrictedspaces,templates,layoutsfortheusersandgroups Jira/JSM/JiraAlign/Confluence/Bitbucket

Administrator

1

Managedspacepermissionsandglobalpermissionsfortheusers

ParticipatedinVersionandlicenseup-gradationwiththeteam

ExpertintheMigrationfromServer/DataCentertoAtlassianCloud

Organizedmasterandbranchespageswell

Had good knowledge in Database clustering and taking the Jira, Confluence DB backup’ s

CROWD

I haveGood experience in Creation of users, groupsanddirectoriesandtheiraccess permissions

IntegratedwithotherAtlassianproductslikeJira,Confluence,etc., andsynchronized theusersalongwiththegroups

ManagedAuditlogtimely

GIT&BITBUCKET

ExtensivelyworkedwithGITinCreatingtherepositories

Good at integratingGIT to Bit-Bucket repositories, Creating the projects and cloning therepositories

Have good knowledge in Handling multiple Repositories with fork, Merging of repositories,CreationofhooksandWeb-hooks

BAMBOO

Done theCI/CDpipelinesforcodedeploymentusingAtlassianbamboowithdifferent typesoftriggers

IntegratedthebamboojobswithAPACHEProductslikeANTandMAVEN

InstalledtheANT&MAVENandlinkedwithbamboofordeploymentsuccessfully

Processed theReleasemanagementprocessandlinkedthebamboowithJIRAissues

Configuring theGlobalPermissions,User,GroupandAnonymousPermissions.

Managed the local andremoteagentswhiledeployment

ExperiencedinClientFocusedEnvironment

JENKINS

IhaveConfiguredtheglobaltoolsanditsmanagementforCI/CDimplementation

LinkedwithGit,GITHUB,BitbucketrepositoriesforitsDeployment

Createdusersandgivenpermissionaccessthroughouttheapplicationtool 2

Education:

B-Tech(CSE)

TechnicalCompetencies:

o Jira

o JiraServiceManagement

o JiraAlign

o Confluence

o Stash/Bitbucket

o Bamboo

o Crowd

o Oracle

o MySQL

o PostgreSQL

o Linux

o Tomcat

o JVM

o Windows

o AWS

o GroovyScripting

o ShellScripting

o RESTAPI

o Python

WorkExperience:

WorkingasAtlassianJIRA,JiraServiceManagement,ConfluenceADMINinTech MahindrafromJan2020toMay2024.

WorkedasanAtlassianadminwithModernBusinessSolution(ICICICards) from Jan-2017toOct-2018

Project1:

Project /Client : F5(TechMahindra)

Duration : May2022toMay2024

Role : JiraAdministrator

OperatingSystem : Linux

Tools/Software’ s : JiraServiceDesk4.5,JiraAgile8.20 Confluence, GIT, MySQL, Fisheye & Crucible, ITIL

management

RolesandResponsibilities:

CreationofJiraProjectsbasedonuserrequest.

1

Cloning theJiraProjects

BulkImportofissuesthroughCSVfilesintoJiraprojects.

Maintain Documentation about new releases and best practices for both users and team.

Mentoredseveralusers/TeamsintheusageofJiraAgile.

EvaluatedexistingJIRAinstanceandresolvedperformanceissues.

Installed and managed plug-ins for JIRA like eazyBI, nfeed, Zephyr for JIRA, Automation for JIRA, Template Epic cloner, Project Configurator, Action for JIRA Servicedesk,Cannonresponses

Leadandprovidedtrainingtoendusers.

CreatedJQLscriptstoaccessJIRAissuecontenttocreatecustomizedJIRAqueries, filters, ports, agile board content, both scrum and Kanban system and project dashboards.

WeeklyanddailystatuscallswithAgilityTeam.

Supporting complex Atlassian environments and have experience with integrating Atlassiantoolswithotherinternal&external systems.

Addressed user questions and develop training as needed, worked on incoming questionsandinquiriesrelatedtoJIRAapplications.

CreatedProjects,IssuesandCustomfieldsInJIRAusingRESTAPIprograms.

ManagedbuildresultsinJenkinsanddeployedusingworkflows.

UsersAdministrationandHandlingLicensesPerformedJIRAconfiguration.

Re-indexingJiraontimelybasis

CreatingspacesinConfluence

Providingprivilegestotheusers

CreationofnewJirausersandJiragroups

Implementing Jira workflows using advanced features such as Post functions, ConditionsandValidators

Experience in configuring Field configurations, Notification schemes, Screen Schemes,PermissionSchemesinJiraProjects

Creating Jira Service Desk projects, Custom fields, Issue Types and screens for Customerportals

ConfiguretheCustomerPortal,requesttypes,queues,SLAmetricsandautomation.

Installingplug-insandmaintainingthelicenses

TroubleshootingtheproblemsinJira

LinkingGITRepositoriestoFisheyeProjects

Creatingandmanagingfilters.

ManagingGroupsandRolemanagementbasedonprojects.

PrioritizingworkloadandresolvingticketsbasedonServiceLevelAgreements

IntegrationofJirawithotherapplicationsusingplug-ins 2

ImportingbulkissuesintoJiraProjectsusingCSVfiles

MigratingJiraServiceDeskproject

Restarting Jira, performance monitoring of Jira instances and checking log and backupfiles

ManagingUsersinCrowdDirectories

TroubleshootinguserqueriesonJira,Confluence,FisheyeandCrucibleapplications

WorkedonJIRAcustomization-IssueSchemes,WorkflowSchemes,Field ConfigurationSchemes,ScreenSchemes,PermissionSchemes,andNotification Schemes.

IntegratedGITintoJenkinstoautomatethecodecheckoutprocess.

ExtensivelyworkedonUNIXEditorCommandstoeditthelogs.

Installedandmanagedplug-insforJIRAandconfluenceinproductionenvironment.

WorkedwithvariousteamsonsettingnewJIRA&Confluenceinstancesfornew teams.

Workedonintegrating(migrating) JIRA withConfluence,FishEyeandCrucible.

GeneratedscriptsforeffectiveintegrationofJIRAapplicationswithothertools.

Conductedanalysisandevaluationofexistingsystemstoupgradelatestversion.

CreatedcustomtemplatesforusewithinConfluence.

UsedJIRAConnectorfortheintegrationofServiceNowandSharePointwithJIRA.

Createdsearchbartocustomtoperformtext-basedsearchesfordifferentgroups.

AddedValuators,post-functions,conditionsonrequiredtransitionswhenrequested byusers.

AddedValidatorssuchaspermissionvalidatorstorestrictusersforaspecific transition,addedconditionsmadefewfieldsmandatoryonrequiredtransitions. Project2:

Project : T-Mobile(TechMahindra)

Duration : Jan2020– Apr2022

Role : JiraAdministrator

OperatingSystem : Windows/Linux

Environment:

3

OperatingSystem:LINUX

Database:Oracle/MySQL

ApplicationServer:TOMCAT

WebServer:ApacheTomcat

Description:

● T-Mobileisthebrandnameusedbysomeofthemobilecommunicationssubsidiariesof theGermantelecommunicationscompanyDeutscheTelekomAGintheCzechRepublic, Poland,theUnitedStatesandbytheformersubsidiaryintheNetherlands. RolesandResponsibilities:

Create comprehensiveJIRAworkflowsincludingprojectworkflows,screen schemes, permissionschemes,notificationschemesetc.

JIRAprojectmanagement.

ManagingGroupsandRolemanagement

CustomizedJIRAConfigurationsbasedonprojectlevelrequirements

PerformJiraRe-indexingandIntegrityChecker

CreatingSpaces,providingConfluenceuseraccessandroles

CreatingSVNrepositoryandprovidinguseraccessandroles

Authoring test cases andexecutingthemandcreatingthedefectsaccordinglyasper TestmanagementProcess,projectcreationandUsermanagement.

ConfiguringBamboobuildandDeploymentPlans

ManagingUsersandGroupspermissions

RunningtheBamboobuildplans

PreparingDocuments

WorkingonIncidentandChangeticketsforProductionandotherlowerenvironments andresolvinginatimelymanner.

Implementedandmanagedmulti-serverdeploymentsinvirtualenvironments.

ManagedJIRAusersandcreatedworkflows,issuestypes,fieldsinproduction.

CreatedJIRAprojects,templates,workflows,screens,fieldsandotheradministrative activities.

DocumentedandreportedthestatusesofDeploymenttoProjectTeamand Management.

InstalledandupgradedJIRAinproductiontokeepuptodate.

RestartingJira,performancemonitoringofJirainstancesandcheckinglogand backupfiles

Responsibleforadministration,maintenance,upgradesandenhancementstoJIRA, Confluence,Bitbucketandintegrationswithothertoolsorplugins. 4

Responsibleforallproductionrelatedchanges/builds/Deployments.CreatedGIT branchesforfutureparallelreleases.

Installedworklogplugintocheckstatustostatustimetrackinginworkflow.

MonitorJIRAperformanceandindexingafterthesystemconfigurationinordernotto decreasetheperformanceofthesystemwhileinuse.

Manageuserpermissionstotoolsaccordingtotheneedsofprojectsandteams.

ProvidingProjectlevelandplanbasedpermissions

Restart the tomcatserverthroughbambooplan

Operationssupportandapplicationtroubleshooting

Responsiblefordeploymentofcodeandreleases

JIRAinstallationandupgrade

JIRAconfiguration

JIRAcustomization-IssueSchemes,WorkflowSchemes,FieldConfiguration Schemes,ScreenSchemes,PermissionSchemes,NotificationSchemes

JIRATraining

JIRAinstallation,upgradeandconfiguration.

JIRAcustomization-IssueSchemes,WorkflowSchemes,FieldConfiguration Schemes,ScreenSchemes,PermissionSchemes,NotificationSchemes.

SetupJIRAforHelpdesk/Tickets,ProjectManagement,BugTracking,TestCase Management.

ConfigureAgileBoards-ScrumandKanban.

JIRA&Agile(formerlyknownasGreenhopper)BestPractices.

Worked on creating Kanban boards and created various gadgets upon the requests fromProjectManagerslikeTeamcalendars,twodimensionalfilters,piechartsetc.

MaintainedEPICstoryboardsetc.AddedcustomEPICfieldslikeEPIClink,EPICcolor etc.to theAgile.

IntegratingJIRAwithConfluence,Fisheye,Crucible

ManagingAdd-on

SetupJIRAforHelpdesk/Tickets

SetupJIRAforProjectManagement

SetupJIRAforBugTracking

SetupJIRAforTestCaseManagement

ConfigureAgileBoards-ScrumandKanban

JIRA&Agile(formerlyknownasGreenhopper)BestPractices

IntegratingJIRAwithConfluence,Fisheye,Crucible

BackupandRestoreprocedures

HandsoncustomizationofSLAsandcalendarforprojects 5

goodexposureinprojectsexportandimportsandmergeddifferentenvironmentsinto single

IntegratedJIRAwithSingleSign-on(SSO)plug-in

Configuring theGlobalPermissions,User,GroupandAnonymousPermissions.

Managed the local andremoteagentswhiledeployment

ExperiencedinClientFocusedEnvironment

IhaveConfiguredtheglobaltoolsanditsmanagementforCI/CDimplementation

LinkedwithGit,BitbucketrepositoriesforitsDeployment

Createdusersandgivenpermissionaccessthroughouttheapplicationtool Project3:

Client : ICICICards

Role : JIRAADMIN

Duration : Jan2017toOct2018

Roles&Responsibilities:

● SupportingcomplexAtlassianenvironmentsandhaveexperiencewithintegrating Atlassiantoolswithotherinternal&external systems.

● InstalledJIRABehaviorplug-in,whichsimplydefineshowfieldbehaveswiththeissue intheproject.

● InstalledJIRASuiteutilitiesplug-inthatprovidesadditionalworkflowfeaturessuchas Conditions,ValidatorandPost-functions.

● Plan,implement,document,andadministerconfigurationmanagementacross multipleprojects.

● Responsibleforallproductionrelatedchanges/builds/deployments.CreatedSVN branchesforfutureparallelreleases.

● Experience inSVN,Jira, andJenkins.Responsibleforcreatingtheprojectspacein confluence.

● ResponsibleofbeingareporterforeachoftheissueopenedinJIRA.

● MigratedDBA,DevelopmentandTestingteamsfromVersionOnetoJIRA.

● MigratedallbuildjobsfromHudsontoJenkins/Bamboo.Createdbuildand deploymentjobsinJenkinsforvariouscomponents.

● CoordinatedwithvarietyofteamslikeDBA,developmentandbuildteamfora successfulcodepromotion.

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● StrongexperiencewithSCMmethodology,bestpractices,processimprovement,and toolsets.

● Responsibleformaintainingintegrityofallbuildsandenvironments.

● UsedJenkinsasabuildtooltocreatebuildpackages.

● Automated themanualpieceofdeploymentwhichsavedonehouroftime.

● Performedcodefreezeonthedevelopmentbranchesandinformedthedevelopment teamstomergeinthechangestointegrationbranchbeforethescheduleddateof staging.

● CreateddevelopmentandintegrationBranchesafteramajorreleaseforvarious developmentteams.

Environment: Quality Centre, Jira, Jira Service Desk, Confluence, Bitbucket, Bamboo, Jenkins, GIT, GITHUB, XML, Web Services, SOAP UI, HTML, XSD, WSDL, JUnit, Web Services, Eclipse, Firebug. Toad, HTML, Web logic,MS Excel, MS Office,Windows 2016 andOracle

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