Cage Cashier Customer Service

STJ

Shaunte T Jacobs

**** ****** ****, ************, ** 46229

**************@*****.*** 219-***-****

PROFESSIONAL EXPERIENCE

Cage Cashier/Banker, Horseshoe Casino, March 2000 to November 2022

Calculated totals for customers chips and paid out cash for chips collected

Ensured that cash drawer was always balanced and made exchanges with the vault when necessary

Verified identification of customers requesting cash advances

Completed transactions accurately throughout shift

Kept a report of the cash and chips received and distributed

Operated credit card processing equipment, coin sorting, wrapping machines, and other cashier equipment

Performed check cashing for customers based on company policies

Redeemed foreign currencies using accurate exchange rates

Handled large dollar amount account transactions

Completed all gaming forms and reports

Interacted with customers in a courteous and professional manner

Assisted customers with any credit-related problems

Reported unusual activity to prevent theft or cheating by players

Identified developmental and training needs for the staff

Assisted other cashiers when needed

Trained new hires for the cage cashier position

Performed other related duties as assigned

QUALIFICATIONS

Strong money handling skills, customer service, organizational, problem solving, communication, interpersonal, conflict resolution, time management and computer skills.

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