Customer Service Supervisor
Resume:
Karen Van Hook
St. Louis, MO
**********@*****.***
To secure a position, utilizing my skills in the areas of leadership, administration, customer service and purchasing with a progressive and innovative company. Authorized to work in the US for any employer
Work Experience
Customer Service Supervisor
Kemper-St. Louis-MO
June 2019 to September 2024
As a Customer Service Supervisor, daily responsibilities includes managing and overseeing the daily operations of customer teams.
• Managing, training and hiring new employees
• Monitoring staff performance, conduct employee performance reviews and feedback
• Developing and implementing customer service policies and procedures
• Resolves customer complaints, inquiries and feedback in a professional calm manner
• Analyze customer feedback and trends to identify areas of improvement and develop strategies to improve service
• Organize work schedules keeping everyone busy and meeting deadlines
• Collect data and prepare reports
Personal Care Assistant
Guardian Angel In-Home Health Care Services LLC-Hazelwood, MO July 2012 to June 2020
Provided assistance with the following:
• Personal Care
• Health
• Transportation
• Meals
HR Assistant
Robert Half/Hogan Transport-Bridgeton, MO
November 2018 to April 2019
• Scanned
• Copied
• Filed the following items:
Driver’s License
6 Safety Records
7 Drug Tests
8 Onboarding Information
9 Data Entry/Clean up
Education
Human Resource Management
Keller Graduate School of Management (Online) - Addison, IL January 2009 to December 2011
MBA in General Management
Keller Graduate School of Management (Online) - Addison, IL January 2007 to December 2009
BSBA in Project Management
DeVry University (Online) - Addison, IL
January 2002 to December 2006
Diploma
Northwest High School - St. Louis, MO
January 1973 to December 1977
Skills
• Microsoft Office (10+ years)
• Outlook
• Administrative Assistant
• Quickbooks
• Payroll
• Marketing
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