Contact Representative Travel Agent
Resume:
MS. Lillian L Massicot
Dayton Beach, FL 32114
US Mobile: 386-***-****
Email: ***************@*****.***
Availability: Job Type: Permanent, Detail, Seasonal, Telework Work Schedule: Full-Time Work Experience: Internal Revenue Service
400 North 8th Street Richmond, VA 23219
10/2008 – 06/2022 Retired Salary: 60,058.00.
Hours per week: 36/44 Contact Representative (This is a federal job) Duties, Accomplishments and Related Skills: ID Theft Specialty desk for eight of my thirteen years with Accounts Management. Duties include answering calls related to ID theft and Account issues. Safeguard of all personal identifiable information (PII) in work area and respond to work deadlines in a timely manner. Work independently in my actions and rarely require managerial interventions to resolve case issues. Assist with resolutions correctly and expeditiously. Elevating tax issues when required, and avoiding irrelevant issues to remain in control of conversations which reduces my average handle time of calls. PowerPoint presentation on Disclosure (verification of Identity), ACA (affordable care act) presentation in annual refreshers training for team. Selected to participate in a Town Hall Focus group with the Commissioner. Supervisor: Judy Robinson 804-***-****) Okay to contact this Supervisor: Yes State Department of taxation
1957 Westmoreland St Richmond, VA 23219
08/2005 - 09/2008 Salary: 25,000.00
Hours per week: 35 Contact Representative Duties, Accomplishments and Related Skills: Assisted with questions related to Virginia state taxes, as well all other states. Recognizing and clarifying one's domicile for tax purposes. Releasing of refunds and setting up balance due agreements. Clarifying the difference between federal and state, part year and Non-resident questions. Always requested at the Virginia State department of taxation walk-in location to assist face to face services for taxpayers. Supervisor: Connie Blue 804-***-****) Okay to contact this Supervisor: Yes Jackson Hewitt
Jefferson Davis Highway Richmond, VA 23234
01/2003 - 06/2005 Salary: 200.00 Bi-weekly
Hours per week: 40 Tax Preparer Duties, Accomplishments and Related Skills: Tax Preparer of federal and state returns. Types of filing was for individual and self-employed/sole proprietor businesses using 1099-MISC, 1099- INT, 1099-R and W-2's. Filing returns and obtaining holiday loans using bank products. Acted as Ambassador for all office functions as needed. American Express Travel Agency
1818 H Street NW Washington, DC 20433
12/1990 - 11/2001 Salary: 41,000.00
Hours per week: 40 VIP International Travel agent Duties, Accomplishments and Related Skills: Passport/Visa Agent having obtained visas for All countries and Diplomatic passport Holders including
(laissez-Passer). Ambassadors/and or Consulates from certain Embassies required only me for visas to be released. Advanced to VIP International Travel Agent preparing travel for World Bank employees, Morgan Stanley/Dean Witter employees and Harper Collins/Zondervan authors and publishers. Provided the highest standard of customer service bookings for global travel. Including international and domestic hotels, car and rail as needed all over the world including event tickets. Supervisor: Sharon Bess 212-***-****) Okay to contact this Supervisor: Yes Education: Penn Foster Scranton, PA United States Technical or Occupational Certificate 08/2017 Relevant Coursework,
Licenses and Certifications: Travel Agent Program received Diploma; Passed TAP examination (Test of Academic Proficiency) acquired certificate. The course provided hands on training live on Sabre Airline System. The course covered Air transportation, Accommodations, Cruises, Destination Geography, Ground transportation, International Travel, and Tours. The course included professional development, sales, service and travel operations and technology. The type of documents required when advising international travelers.
Passports and visas as needed to enter many foreign countries. Even the many limitations on what can be brought from foreign lands. Job Related Training: History of helping to establishing the well- run Passport and Visa office still actively in Morgan Stanley/Dean Witter building located in NYC now run by Carlson Wagonlit travel. Also served as a Passport Agent for the World Bank in Washington, DC. Certificates for all training received.
Volunteer yearly with (United Way) Virginia Chapter AIMS-IRS/ Metro cash VITA site (volunteer Income Tax Assistance). Community Service Certificate of Appreciation received. Also serve in Church on We Care Ministry (hospitality). Currently attending NACTA (National Association of Certified Travel Agents) 2017 local conferences with Richmond VA Chapter. Graduate of Virginia chapter AIMS Camp program
(Career Assistance Mentoring Program). Affiliations: NTEU Chapter 48 – Steward, Mt Gilead Full Gospel International Ministry - Active member serving on a WECARE of ministry, member of Virginia Chapter of AIM - CAMP program graduate,
(AJR) Association of Jamaicans in Richmond VA - Member. Additional Information: Having a history of more than a decade in the travel industry with the Fortune 500 Company American Express. Took online refresher courses with Viasinc (Sabre training) live CRS training system. Establishing (air, hotel, car rental and cruises) locally and internationally for groups and individuals currently. Hosting local Paint and Punch events. Travel abroad on my own as familiarization trips to assist and sell travel destinations. Special destination bookings with the Caribbean. Having a history of more than a decade in the travel industry with the Fortune 500 Company American Express. Worked on Sabre and received many Certificates for accomplishment.
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