Customer Service Behavior Technician
Resume:
Gabrielle Marine
************@*****.***
Professional Summary
I am a compassionate and dedicated Registered Behavior Technician, with experience in Applied Behavior Analysis, behavior data collection, and crisis management. I am proficient in providing one-on-one therapy, implementing treatment plans, and collaborating with multidisciplinary teams to support client progress. Strong background in customer service, team leadership, and operational management, with the ability to adapt quickly in diverse work environments. Passionate about making a positive impact on individuals' lives through structured intervention and care.
Skills
●Applied Behavior Analysis
●Behavior Data Collection & Analysis
●Crisis Management
●Professional & Team Collaboration
●Customer Service
●Leadership & Team Management
●Communication & Problem-Solving
●Operational & Inventory Management
Experience
Registered Behavior Technician – Action Behavior Centers
April 2024 – Present
●Utilize Applied Behavior Analysis strategies to promote social, communication, and life skills development in clients.
●Provide one on one direct therapy in a clinic setting, implementing treatment plans under supervision.
●Collect and analyze behavioral data to track client progress and inform treatment adjustments.
●Collaborate with a multidisciplinary team to enhance therapy effectiveness.
Shift Lead Server – Café Brazil
June 2022 – April 2024
●Managed a team of 5 employees to ensure smooth overnight operations.
●Assisted the general manager with inventory management and supply ordering.
●Performed kitchen support duties and ensured high-quality customer service.
Machine Operator – Marathon Staffing
August 2021 – May 2022
●Assisted with the installation and maintenance of equipment.
●Conducted regular inspections to ensure proper machine function.
●Operated multiple machines efficiently to support production demands.
Lead Cashier – Two Brothers Hibachi
May 2017 – July 2021
●Provided excellent customer service and served as the first point of contact for guests.
●Assisted the owner with financial transactions, including deposits.
●Supported daily operations to enhance efficiency and customer satisfaction.
Lead Customer Service Agent – Telvista
February 2015 – April 2017
●Assisted customers with troubleshooting mobile device issues and billing inquiries.
●Maintained a daily average of 100+ calls, ensuring high customer satisfaction.
●Provided positive customer interactions and effective resolution strategies.
Education & Certifications
Lakeview Centennial High School
High School Diploma – May 2012
Registered Behavior Technician Certification
March 2025
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