Customer Service Data Entry

GLEN A. POST

**** ** **** ** **** Coral, Florida 33909/ {239} 202-7262/

***********@*****.***

OBJECTIVE

To grow with a Company with my Customer Service Skills to help guests have the best experience.

SKILLS & ABILITIES

Answer a high volume of telephone inquiries

Mulit-tasking Processing a variety of customer transactions

Addresssing needs, answering questions and provide appropriate solutions to guest concerns

Assist Guests with managing their accounts

Passion for learning about Disney products

Microsoft Office experience

Ability to navigate between multiple and concurrent computer applications

Data Entry

Time Management

Microsoft Word

Contact Centers

Phone Etiquette

Loyal

Detail Oriented

EXPERIENCE

April 2019 - Present

Customer Service, Lynx Services

·Answering Inbound calls for State Farm Policy Holders inquiring about Auto Glass Services in their local area, starting claims and connecting Customers with local Glass Shops.

March 2016- March 2019

Customer Service, Alorica

·Answering Inbound Calls from Costco Members regarding product issues (Computer, T.V., Major Appliances and some issues unrelated). Diagnosing Computer System Issues with the result of resolving Computer Problems. Issuing Communications with Manufacturers for Factory Warranted Repairs.

EDUCATION

September 1981- June 1987

Business Associates Degree, Newtown, Pennsylvania, Bucks County Community College

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