Baltimore Md Customer Service

SHARONDA S. CASEY

**** ******* **** **, ****** Mills MD 21117 443-***-****

**************@*****.***

PROFESSIONAL SKILLS/EXPERIENCE

CASHIER Footlocker INC Baltimore MD 07/2012 – 06/2013

● Receive payment by cash, check, credit cards, vouchers, or automatic debits

● Assist customers by providing information and resolved their complaints

● Stock shelves, and marked prices on shelves and items

● Identified prices of goods, services, and tabulated bills using calculators and cash register

SLOT ATTENDANT Maryland Live Casino Baltimore MD 06/2013 – 03/2014

● Listen for jackpot alarm bells and issue payoffs to winners

● Obtain customer’s signatures on receipts when winnings exceed the amount held in the slot machine

● Worked in monitored and assigned area on the casino floor where slot machines are located

● Count money and audit money drawers

BANQUET SERVER Horseshoe Casino Baltimore MD 12/2014 – 03/2015

● Provide assistance to banquet managers in the serving of guests during banquet functions to ensure positive guest experience

● Set up banquet room as requested by the supervisor to include glassware, silverware and linen

● Quickly remove dishes as guests finish each meal at the end of each meal or function

● Refill beverages when necessary, and check with guests to make sure they are satisfied

● After the banquet, reset banquet room in accordance to ensure the readiness of the room for other functions

SALES ASSOCIATE Boost Mobile Baltimore MD 03/2016 – 05/08/2016

● Receive different forms of payment for customer purchases

● Maintain store appearance; cleaning, dusting, and/or restock merchandise

● Assist customer with device activation and bill payments POOL ATTENDANT/ HOST Sagamore Pendry Hotel Baltimore, MD 06/2017 – 08/2017

● Seat guests poolside for pool fun or at poolside bar for cocktails and light meal options

● Provide Sagamore Pendry items for sale, towels, and complimentary water to guests as needed

DELIVERY DRIVER Fusion Logistics/TL Transportation Baltimore MD 10/2017- 09/2018

● Loading, transporting, and delivering items to customers’ homes or businesses in a safe and timely manner

● Providing excellent customer service

● Adhering to assigned routes and following time schedules

● Abiding by all transportation laws and maintaining a safe driving record

● Operating equipment and machines, such as cars, trucks, forklifts, etc WAREHOUSE PACKAGE HANDLER Khols Warehouse Baltimore MD 10/2018 - 11/2018

● Manually move material in packages from one place to another. Whether it be from one truck to another, or from one side of the business to another.

● Pack products in boxes by hand and keep a record of the items packed and moved

● Communicate with co-workers to ensure the safe and on-time delivery of goods

● Handle physically demanding movements to transport packages CASHIER/FOOD BAGGER Smashburger INC Baltimore MD 03/2019 - 06/2019

● Greet customers and provide excellent customer service

● Assisting with food bagging for Customers' orders

● Accept different forms of payment for customer orders Awards and Acknowledgements

2

Freestate Challenge Academy

Certificate of Completion 06/2009

Aberdeen MD

STRIVE(Intense career development training, 120 hours)

Certificate of completion 08/2011

Baltimore MD

3

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