Technical Support It Systems

James Field

Work Experience:

IT Contractor: (July 2021 – Present)

Conduct software/firmware installation and updates.

Install/maintain operating systems (OS): Microsoft Windows XP, Vista, 7, 10 and 11/Linux.

Clone/Image Drives: HDD/SSD/NVME.

Install/Setup and perform repairs to hardware and peripheral equipment.

Install/Setup Cisco, Juniper, Fortinet networking equipment: Routers, switches, wireless access points and firewalls.

Responsible for deploying and configuring various IT systems and infrastructure components, such as servers, networking devices, storage systems, and software applications. Ensuring that these systems are set up properly and according to the client's requirements.

Provide technical support to clients, responding to their inquiries and resolving their IT-related issues. Communicate with clients to understand their requirements, provide recommendations, and offer solutions to optimize their IT infrastructure. Participate in meetings, presentations, or discussions with clients to discuss system performance, upgrades, or future plans.

Unisys: (February 2021 – July 2021)

Conduct software/firmware installation and updates.

Install/maintain operating systems (OS): Microsoft Windows XP, Vista, 7, 10 and 11/Linux.

Clone/Image Drives: HDD/SSD/NVME.

Install/Setup and perform repairs to hardware and peripheral equipment.

Install/Setup Cisco, Juniper, Fortinet networking equipment: Routers, switches, wireless access points and firewalls.

Work Market: North Charleston, S.C. (September 2019 – February 2021)

•Install/maintain operating systems (OS): Microsoft Windows XP, Vista, 7, 10 and 11/Linux.

•Clone/Image Drives: HDD/SSD/NVME.

•Install/Setup and perform repairs to hardware and peripheral equipment.

•Install/Setup Cisco, Juniper, Fortinet networking equipment: Routers, switches, wireless access points and firewalls.

•Responsible for deploying and configuring various IT systems and infrastructure components, such as servers, networking devices, storage systems, and software applications. Ensuring that these systems are set up properly and according to the client's requirements.

•Provide technical support to clients, responding to their inquiries and resolving their IT-related issues. Communicate with clients to understand their requirements, provide recommendations, and offer solutions to optimize their IT infrastructure. Participate in meetings, presentations, or discussions with clients to discuss system performance, upgrades, or future plans.

Eaton Aerospace: North Charleston, S.C. (July 2016 – June 2019)

Support.com: North Charleston, S.C. (July 2014 – November 2015)

Cummins, Inc.: Ladson, S.C. (February 2014 – July 2014)

Express Professionals: North Charleston, S.C. (June 2013 – February 2014)

Torq-Tek (Chipton-Ross): North Charleston, S.C. (August 2011-May 2012) Computer Numerical Control Operator

Wheeler Industries: North Charleston, S.C. (November 2006 - April 2010) Computer Numerical Control Operator

Robert Bosch Corporation (MAU): Charleston, S.C. (January 2006 - September 2006) Computer Numerical Control Operator

Robert Bosch Corporation (MAU): Charleston, S.C. (July 2004 - June 2005) Computer Numerical Control Operator

Sam Taylor Construction: Charleston, S.C. (November 2003 - June 2004) Carpenter Helper

Powell Signs: Florence, S.C. (August 2002 – September 2003) Sign Fabrication

Labor Finders: Florence, S.C. (August 2001 – July 2002) General Construction Work

J&D Shortstop Grocery: Oats, S.C. (December 2000 – August 2001) Cashier/Clerk

Tigermart Exxon: Florence, S.C. (February 2000 – December 2000) Cashier/Clerk

Perrigo: Smyrna, TN. (April 1998- December 1999) Electrical/Instrumentation Technician

Caro-Knit: Jefferson, S.C. (October 1996- April 1998) Electrical/Mechanical Technician

Nan Ya Plastics: Lake City, S.C. (June 1994- October 1996) Electrical/Instrumentation Technician

U.S. Navy: USS McInerny (FFG-8) Jacksonville, FL. (Sept 1989-April 1994) Lead Long Range Air Search Radar Technician

Education:

Trident Technical College

Associate in Applied Science (AAS), Network Systems Management (August 2017 – August 2020)

U.S. Navy Electronics school (September 1989-October 1990) - 57 weeks of Electronic theory

Hartsville Senior High (August 1983 – June 1987)

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