Service Representative Customer
Resume:
Ka’Shinya Aaron
*B Harris Circle
Little Rock, AR 72206
pentoda1@gmail.com501-747-9862 (c)
CAREER OBJECTIVE
To obtain a challenging position that effectively allows me to expand upon my existing dictation skills; as well as, promote my professional development as a Medical Transcriptionist.
PERSONAL OBJECTIVE
I am an organized, thorough, and detail-oriented professional. I have proficient computer skills in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and can accurately type 60 words per minute. Ten years of teaching experience has attributed to my excellent interpersonal skills, along with the ability to adapt to various circumstances and people. I am dependable, have a can-do attitude and a passion for a job well done.
EDUCATION
Medical Transcription Certificate August 2010 – May 2013
Pulaski Technical College, North Little Rock, Arkansas
EXPERIENCE
Customer Service Representative
TTEC, Sherwood, AR April 2020 - March 2021
●Take phones call through headset.
●Transfer to various departments
●Leave detail notes about nature of phone calls and the measures taken to satisfy.
customers
●Reset passwords.
●Walk customer through setting up online accounts.
●Troubleshooting
●Remote
Paraprofessional August 2018 - Present
North Little Rock School District, North Little Rock, AR
●Follow guidelines in documenting and reporting student behavior.
●Supervise students in class, between classes, and during lunch.
●Work with individual students or small groups of students to reinforce learning of materials (including proofreading)
●Monitor students work and supervise curriculum-based testing.
●Ensure students follow school and class rules.
●Enforce school-wide safety procedures, disciplinary codes, and rewards
Gate Attendant January 2014 – June 2019
Enterprise Rental Car, Little Rock, Arkansas
●Accurately and efficiently monitor and record vehicle inventory as they are returned using
●Communicate any discrepancies in vehicle inventory to management
●Verify appropriate stickers are attached to the vehicle (registration, plates, etc.)
●Occasionally assist with local automobile deliveries
●Occasionally perform basic maintenance checks: antenna, inside/outside of vehicle, trunk, under the hood, etc.)
●All miscellaneous job-related duties as assigned
Substitute Teacher August 2003 – June 2013
North Little Rock School District, North Little Rock, Arkansas
●Report to school office at beginning of school day to pick up required materials/schedule of classes and at the end of the school day to return materials.
●Follow procedures as prescribed by the principal.
●Carry out a program of study prescribed in the lesson plans left by the classroom teacher.
●Create a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students.
●Guide the learning process toward the achievement of curriculum goals and objectives as indicated in the lesson plans for the lessons, units, or projects assigned.
●Maintain a neat and orderly classroom.
●Take attendance in accordance with school procedures.
●Indicate to students at beginning of class the basic expectations for behavior in the class in accordance with school North Little Rock School District policies.
●Insure the students are never left unattended in the classroom.
●May perform duties usually required of absent teacher such as lunchroom duty, hall monitoring, etc.
●Know emergency evacuation routes for the classrooms assigned.
●Know procedures for referring students who are disciplinary problems.
●Know school procedures and regulations.
●Performs other related duties as directed by principal
References
Available upon request.
Skills
MS Office Suite
Excel
Access
Outlook
PowerPoint
Word
Office Equipment
Scanner
Printer
Copier
Fax Machine
Basic Computer
Troubleshooting
Knowledge of Medical Terminology
Proofreading
Typing Accuracy
Typing Speed
Attention to Detail
Self Motivated
Ten Key
Reference Checks
Organizational
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