Relationship Manager Business Development

Sophia Tusi Brewer

+1-917-***-**** ******.********@*****.*** Miami, FL, 33149

https://www.linkedin.com/in/sophia-tusi-brewer-20137812a/ Customer Relationship Manager (Multi-Lingual)

SUMMARY:

● Over 5 years of business development experience focusing on business capture, relationship building, networking, and assembling teams of partners for both private and public sector markets.

● Demonstrated experience in developing customer care strategies, creating effective customer retention campaigns, building strong relationships with key accounts, advising clients on profitable processes, escalating issues appropriately, and assisting the sales team in cross-selling, led the development of various integrated marketing creative briefs along with the BD team. EDUCATION:

New York University, College of Arts and Sciences - BA in Economics and Global Liberal Studies (May 2019) Harvard Extension School Boston - ALM in Sustainability (May 2025) SKILLS AND LANGUAGES:

Languages: English: native speaker; Portuguese: native speaker; Spanish: fluent; French: fluent Skills: Microsoft Office Suite; Salesforce; Basic R Studio; WMS; Vantage Point, QuickBooks EXPERIENCE:

MBL International Miami, FL

Account Manager April 2024 – Present

● Developed and managed target account lists, achieving a 25% increase in qualified leads through email campaigns.

● Delivered engaging product demonstrations, highlighting the MBL value proposition to prospective customers and achieving a 75% conversion rate.

● Oversaw a 3 million monthly revenue by negotiating multi-year contracts with top-tier clients.

● Created personalized multi-channel engagement strategies that increased pipeline generation contributed to meeting quarterly sales goals and Increased revenue by 500k due to an inside sales campaign. Soho Digital Marketing Miami, FL

Customer Relationship Manager November 2022 – March 2024

● Executed early deal qualification by identifying key decision makers and establishing rapport to facilitate meetings and discussions.

● Developed and presented clear and compelling proposals, leading to successful contract negotiations and a 60% increase in sales revenue.

● Oversaw and designed marketing campaigns for clients expanding into the US market. Paramount Consulting & Engineering Miami, FL

Contract Manager and Loss Prevention Associate March 2022 - November 2022

● Managed project allocations, monitored over time, and optimized productivity for a staff of 15 site inspectors.

● Directed the implementation of new client management software from project design to company-wide staff training.

● Co-led ongoing forensic consulting and engineering contracts amounting to 10 million dollars.

● Co-led the management of applications for business licenses, ESG certifications, and permits to secure government contracts.

Practising Law Institute New York, NY

Customer Relationship Associate October 2019 - March 2022

● Co-managed the planning and execution of more than 15 unique continuing legal education programs via live attendance and webcast with more than 300 attendees.

● Reviewed and edited all marketing materials, and assisted in creating annual and newly developed program budgets.

● Maintained a perfect record with no customers switching to other providers during my work period.

● Acted as the main liaison for offsite programs held in San Francisco, Chicago, or filmed remotely. Falconi Consultants Brasília, Brazil

Summer Intern July 2018 – August 2018

● Partnered with the Brazilian government to reduce harmful alcohol consumption in Brasília, Brazil.

● Examined data provided by the local government and compiled reports and presentations regarding the number of hospitalizations and deaths related to alcohol consumption in the Federal District.

● Executed field visits to hospitals and targeted neighbourhoods, interviewed citizens and healthcare providers, and trained and recruited volunteers.

VOLUNTEER WORK:

● Refugee Assistance Alliance - Refugee Sponsor - 2022 - present

● Team Coordinator at Partners in Health Engage NYC - 2020- present

● Repair the World Miami - Fellow - 2022 – 2024

● Tutor at the International Rescue Committee - Tutor - 2018 - 2021

● Centro de Acogida de Refugiados de Madrid, Spain - Case Worker - 2018

● Rio Olympic Games Committee - Translator - 2016

RESEARCH AND ADDITIONAL EXPERIENCE:

● Senior Thesis: Life After Unwilling Departure: The Case of Venezuelans in Roraima, Brazil May 2019

● Sales Associate at Luxottica (Ray-Ban Flagship Store) September 2018 - March 2020

● Artist representative for painter Odele Zhang at Art Basel and exhibitions in New York and Miami September 2016 – May 2017

● RYT 200 certified yoga instructor

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