Project Manager Senior

G REG LOV E, MBA, PMC,SFC

Orange County, CA ********@*****.*** 816-***-****

EXECUTIVE PROFILE

Diligent, results-oriented Senior Project Manager and Product Manager with prolific experience spearheading the project management lifecycle from conception to delivery, overseeing consulting contracts, project budgets, workflows, agendas, meetings, timelines, and progress reports. Flexible, adaptative Lead Project Manager, adept at steering all phases of the project lifecycle including conceptional, schematic, design development, and execution phases. Versatile, hands-on relationship-builder cultivating teams and relationships with executive decision-makers to ensure exceptional client service. AREAS OF EXPERTISE

• Project Management

• Product Management

• Leadership Experience

• Strategic Planning

• Budget Administration

• Program Management

• Change Management

• Transformation Initiatives

• Driving OKRs & KPIs

• Product Development

• Project Management Lifecycle

• Business Process Engineer

• Team Leadership

• Coaching & Mentoring

• Agile Scrum Project

Management

• Develop Product Road Maps

• Develop

• Technology Implementations

• Process Improvements

• Stakeholder Management

• Strategic Communications

• Cross-Functional Collaboration

• Corporate Communications

CAREER HISTORY

SENIOR PROJECT MANAGER HEALTHCARE CONSULTANT 03/2023 – Present Embarked on a long-term contract and earned a T2 rapid Tech promotion – Los Angeles, to full-time CA employment in seven months, delivering a full- scope information systems (IS) assessment for a large healthcare nonprofit organization with $500M in combined revenue and assets. Optimize workflows, recommending utilization strategies incorporating best practices. Execute gap analysis on 50+ software applications. Assess the current environment, gathering insights and data and crafting a robust report with key findings and recommendations. Identify inefficiencies in workflows and technology utilization and leverage best practices to maximize ROI and the technology spend. Produced compelling deliverables harnessing strong critical thinking, strategic planning, analytical skills, multi-tasking capabilities, conflict resolution, interpersonal skills, and written communication to drive transformative results.

• Convene and facilitate discovery interviews with cross-functional teams and stakeholders including an IS team of five, an EHR support team of four, two data analysts, and 13 executives and director-level leaders

• Steer an IS department leadership transition by shadowing the outgoing director and heading human resources recruitment initiatives to identify and interview top candidates for the replacement director role

• Acted as project manager for an information systems transition project, leading a nine-month $1M transformative IT project for an LA healthcare organization with an outpatient clinic, overseeing 15 resources, the engineering team, project managers, and the client’s IT technician team

• Led an assessment of a client’s IT capacity, gathered client insights, interviewed staff and stakeholders, pinpointed deficiencies, evaluated employee utilization and teamed with senior leaders on optimizing utilization; drafted a 90- page assessment report and personally presented the report to the client

• Successfully executed a key client project end-to-end, delivering a seamless organizational separation to achieve the client's goals and position them for future success under a new name to bring new efficiencies to operations

Significantly enhanced cloud-managed technology resources that improved security and IT efficiencies

Facilitated daily standups, scrum calls, agile project management, weekly review meetings, phone calls, regulatory compliance efforts, strategy meetings, and biweekly presentations; allocated time and budgeted costs

Separated 50 shared applications into independent cloud-hosted IT environments for two distinctive legal entities to create independent tenant environments to operate autonomously

Implemented the project ahead of schedule with successful go-live in six months, impacting ~300+ employees

Expanded the client’s resource capabilities by recruiting independent contractors

Integrated automated tools that will yield significant savings over time of $70K in annual licensing fees

Decommissioned 20+ on-premise servers, realizing added savings of $50K annually in labor and maintenance GREG LOVE ********@*****.*** 816-***-**** PG. 2 SENIOR PROJECT MANAGER HEALTHCARE MANAGEMENT CONSULTANT 07/2018 – 10/2022 MHA Management Consultants - Overland Park, KS

Drove business operations for three specialty ambulatory medical clinics with 25+ healthcare providers. Headed transformation initiatives for critical business functions. Led client portfolio with a combined AUM of $15M+. Designed, facilitated, and directed HR processes for 75+ healthcare professionals including talent recruitment, interviews, job offers, orientation, training, compensation, benefits, policy updates, and performance reviews. Delivered data-driven solutions to attain growth goals, process efficiency, and higher patient satisfaction. Headed full-scale EMR implementation; engaged all stakeholders including EMR company, affiliated hospitals, and staff to execute change management and pilot providers through go-live and post-production training to streamline the rollout. Supervised 10 direct reports and retained 70% YOY.

• Modernized operations, implementing automation tools to lift productivity by 20% and practice efficiency by 15%

• Leveraged relationship-building skills to acquire two clinics and oversee three total, stimulating $400K+ annually

• Shepherded clinics through the pandemic with zero layoffs, sustaining financial solvency despite mandatory reductions in patient volume by instituting salary changes and securing outside funds & PPP loans of up to $1.5M

• Championed the patient journey, decreasing wait times from ~30 minutes to <15 and improving satisfaction by 25% by deploying a verbal dictation charting solution and SMS survey tools to gather real-time feedback

• Steered change management for a new provider pay model, harnessing financial data and consulting skills to influence provider adoption of a pay scale to enhance 10X from ~$5K to ~$55K+ in quarterly bonuses

• Deployed a VoIP system for hybrid work during Covid, yielding annual savings of $22K and a 15% productivity uplift

• Pioneered a mobile check-in system to capture a 75% lift in patient registrations with 565+ weekly encounters

• Revamped staff development strategies by training managers to execute a peer-led performance recognition program, reducing turnover by 10% and strengthening employee engagement with 25% earning exceptional ratings

• Turned around a failing clinic to realize profitability and uphold a positive work culture

• Introduced telehealth solutions at two clinics to expand healthcare access by 10% OPERATIONS & MARKETING DIRECTOR/COMMUNITY RELATIONS SPECIALIST 07/2013 – 07/2018 The Love Law Group, LLC – Lee’s Summit, MO

Built brand trust and connections by devoting 80% of time to business development, public relations & marketing activities, networking, sales initiatives, and revenue cycle management to double firm revenue to $1.1M+ and grow personnel by 40%. Optimized productivity by leading continuous improvement initiatives. Analyzed, synthesized, and interpreted financial data to inform long-range decision-making. Devised and regulated work plans, schedules, and budgets. Oversaw HR processes including recruitment, interviews, training, performance management, and policy development.

• Magnified the firm’s visibility and profile, attending Rotary Club and Chamber of Commerce meetings to form an expansive client network, propelling the business from a solo practice to a multi-attorney firm

• Transitioned the firm to a SaaS management system, Clio, the world’s leading legal management software

• Excelled at growth strategy creation while managing client relationships, multiplying transactions from 110 to 220+

• Synergized teams to foster a culture of collaboration, orchestrating check-ins, retreats, and team-building events

• Identified and pursued untapped business opportunities to position the firm for competitive market growth

• Exhibited outstanding presentation skills while leading pitch presentations as a member of the networking board

• Stimulated improved financial performance by lifting revenue by 15%+ and extending referral sources by up to 25%

• Partnered tightly with principal attorneys to design and implement strategic solutions in a hyper-growth environment

• Earned a reputation as a master networker, priming the lead pipeline with 3-4 weekly leads and closing 85-90%

• Promoted the firm’s value proposition to clients bringing $2.5K-$12.5K each in revenue

• Law firm specialized in MO vendor nursing home Medicaid planning, eligibility rules, and qualifications EDUCATION & CERTIFICATIONS

Master of Business Administration (MBA): Healthcare Administration Baker University Bachelor – Baldwin City, of KS Science 4.0 GPA summa (BS): cum Music laude Sigma Beta Delta Southwest Baptist University – Bolivar, MO 3.7 GPA magna cum laude Pi Kappa Lamba Foundations of Project Management – Coursera (ID: R2A4YGRMSV5D) (2023) Product Manager Certification (PMC)™ – Product School (San Francisco) (June 2024) Scrum Fundamentals Certified (SFC) – SRUMstudy.com (Sept 2024) Project Management Professional (PMP) (in progress) Project Management Institute (PMI) Microsoft Office Suite (Word, Excel, Powerpoint, TECHNICAL Outlook, Teams)SKILLS, Google Workspace, Slack, Asana, Citrix ShareFile, Adobe, eClinicalWorks, NextGen, GE Centricity, Epic, Doxy.me, Clio, Jira, Ochin, Okta, BigTime, Foresight, Scrum

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