Administrative Assistant Customer Service

Crystal Guice

**** **** ******* **** **********, AL 36111 334-***-**** *************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional backed by healthcare experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Communication skills necessary to deal effectively with patients and healthcare providers.

Effective problem solver, able to assess situations and identify solutions.

Strong time management skills with ability to establish priorities to meet timelines.

Cooperative team player, equally effective and self-motivated working independently.

Communication Platforms – Zoom, Skype, Google Meet, MS Teams

Microsoft Office Applications – Word, Excel, Outlook, PowerPoint

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance

Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge

Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT

Insurance Verification Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2024

WORK EXPERIENCE

Ultimate Medical Academy – Montgomery, AL 03/2023 – 07/2024

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

John Knox Manor – Montgomery, AL 12/2019 – 09/2022

Home Health Aide

Provided in-home personal care services, and maintained a safe, secure, and healthy environment.

Assisted with activities of daily living – mobility, personal hygiene, and feeding.

Kept household clean and organized, ran errands, and prepared and served meals.

Documented services provided, patient condition, and changes in patient behavior.

Respected and safeguarded patient’s privacy.

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