resume

GRAZYNA

KORZENIOWSKI

516-***-**** · *********@*****.*** · Little Neck, NY 11363

PROFESSIONAL SUMMARY

Educated, bilingual candidate with over 8 years of experience in a call center setting. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

SKILLS

Call Center

Customer Services

Data Entry

Records Maintenance

MS Word

Works

Transportation

Saber

Maxeb

Medicaid

Medical Terminology

Facet

Cargo Spot

Global Logistics

Excel

EXPERIENCE

Caregiver

Freedom Care LLC Little Neck, NY Oct 2020-Dec 2023

Skilled in assisting patients with daily living activities, monitoring vital signs, and administering medication.

Provides transportation for social activities or doctor's visits.

Customer Service Representatives

Logistic Care Melville, NY Apr 2018-Sep 2020

Schedule, modifies, and cancels reservations as requested, and works with facility representatives to maintain accurate member records.

Obtain and documents details of any complaints filed, and receives and documents customer concerns.

Respond to customer requests for products, services, and company information.

Cargo Agent

Globe Air Cargo Lake Sucess, NY Sep 2019-Mar 2020

Issue air freight bookings and keeps track of export shipments.

Expedite transportation documents.

Performs data entry of all booking information and keeps it current with the latest information.

Cargo Agent

Worldwide Flight Service JFK Int'l Airport, Jamica, NY Apr 2016-Jan 2018

Responsibilities include computer data entry, preparing all import flight documents, and interfacing with U.S.

Customs, preparing all import documentation, and accepting/distributing cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations.

Check the import documentation to determine cargo contents and classify goods into different tariff or fee groups.

Customer Service Representative

Fidelis Health Plan Rego Park, NY Apr 2015-Jun 2015

Responded to customer inquiries regarding Child Health, Family Health Plus, Medicaid, and Medicare.

Answered phones and responded to customer requests, services, and company information.

Customer Service Representative

The Port Authority of NY & NJ JFK Int'l Airport, Jamica, NY May 2012-Sep 2014

Responsible for handling inbound/ Outbound and providing complete resolution to customers in a fast-paced call center environment.

Responsible for taking a multitude of inbound calls, making outbound calls, and following up with clients; data entry.

Enrollment Counselor

Maximus, Inc. Broad Street, NYC, NY Jul 2006-Oct 2013

Performed eligibility determination and plan enrollment or transfer.

Responded to and made the best effort to resolve consumers' inquiries as needed, including programs such as Medicaid, Medicare, Child Health Plus, and FHP.

Directed incoming calls to internal personnel and departments, routing them to the best-qualified department.

EDUCATION

Associate of Applied Science,

LaGuardia Community College Long Island City, NY

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