Banquet Manager F B

Marco Cristales

Corona / California ***** / 951-***-**** / ***********@*****.***

SUMMARY

Dynamic Banquet Manager with 20 years of expertise in luxury hotels and maximizing customer satisfaction, meticulous event planning. Proven ability to manage large scale events and coordinate cross functional teams, ensuring every event delivers memorable experiences. EXPERIENCE

BANQUET MANAGER

JW MARRIOTT HOTEL AND RESORT, ANAHEIM CA. 01/01/24 - PRESENT

• Re-built the team structure and set a core team

• Stopped the turn out staff problem by creating a healthy work environment

• Improved service standards and client satisfaction.

• Revitalized banquet dynamics by create train by practicing better operations habits

• Implemented rigorous asset protection controls, safeguarding the company’s inventory with a high reduction in annual loss.

• Drove a 20% improvement in efficiency and productivity by scheduling correctly and using our team to their fullest potential.

• Initiated a dynamic scheduling system for our service staff, cutting overtime costs while maintaining operational excellence.

• . Creator of the cross-training program between hotel departments to support our last-minute needs.

BANQUET MANAGER

EDITION HOTEL, WEST HOLLYWOOD CA. 08/01/19 - 01/01/24

• Part of the Managment team that open the Hotel in NOV/ 2019

• Hire, train and guide the banquet team that open the hotel

• Lead a team of 25 staff member, raising team morale and performance through innovative monthly training focused on hotel higher standards of service excellence

• Internal cross - training program where banquet staff learn all about banquets, how to understand EO’s, bartending classes, houseman set ups, servers platted, buffets set ups.

• Managed inventories meticulously, reducing excess spending through effective forecasting and budgeting.

• Implementing customer feedback loops that enhanced service quality by capturing and addressing guests needs more effectively.

• Oversaw the implementation of a perpetual banquet beverage inventory system, decreasing liquor cost annually.

• Cultivated lasting relationships with event planners, increasing group business retention. PORTFOLIO MANAGER

BEVERLY HILLS AND WEST HOLLYWOOD, CA. 1/1/ 2013 – 8/1/2019

.- Oversee, Supervise and Support the parking operation of 10 hotels

.- Work side by side with Hotel Manager to coordinate diverse corporate and social events, consistently receiving positive feedback for attention to detail and creativity.

.- Reduce waiting time with the development of a streamlined event execution plan, enhancing client and customer satisfaction

.- Negotiated with vendors to secure high quality supplies that will secure cost reductions and will impact the bottom line positively.

.- Collaborated closely with City Authorities to ensure the safety of the events with efficiency and quality service.

EDUCATION

GED - 2003 SAN FERNANDO VALLEY HG.

BHS - 2005 U. PHOENIX - PASADENA, CA.

Skills & abilities

• Management

• Problem solving

• Communication

• Leadership

REFERENCES UPON REQUEST.

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