Data Entry Call Center

D Demetria McCullough

206-***-**** *******************@*****.*** Renton, WA 98056

WWW: Bold Profile

SKILLS

• Problem-solving skills

• Customer support

• Data entry

• Customer service

• Resolving issues

• Call center operations

• Payment processing

Customer relationship

management

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• Logging call information

• Training experience

• 45 WPM

PROFESSIONAL SUMMARY

Skilled in customer service and data entry, I excelled at Logic Staffing, reducing call wait times and enhancing customer satisfaction. Leveraging problem-solving and efficient call management, I improved first-call resolution rates. My training experience at Denny's further honed my ability to mentor teams for peak performance, showcasing my adaptability and commitment to excellence.

WORK HISTORY

December 2023 - September 2024

Call Center Representative, Logic Staffing;(Tommy Bahamas), Federal Way, WA June 2019 - February 2020

Waitress Trainer, Dennys, Kent, WA

April 2022 - January 2023

Inbound Call Center Representative, Express Employment Professionals, Renton, WA Managed high call volumes while providing exceptional customer support and maintaining professional composure.

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Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

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Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

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Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

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Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.

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Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.

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Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.

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Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

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Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.

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Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.

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• Provided coaching and mentoring to employees.

Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.

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Answered phone with friendly greeting to create positive inbound calling experience for customers.

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Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.

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• Improved first-call resolution rates by effectively utilizing resources and available tools. Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.

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• Resolved complaints to satisfy customers and encourage future transactions.

• Investigated and resolved customer inquiries and complaints quickly. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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Educated customers about billing, payment processing and support policies and procedures.

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EDUCATION

June 1993

High School Diploma, Basic

Renton High School, Renton, WA

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