Digital Marketing Customer Service

Reina lucia Jaramillo Guzman

Miami, FL

********@********.***- Telefono 786-***-****

www.htfunnel.net

Professional Profile

Creative, strategic, and passionate about excellent customer service, this has allowed me to professionally handle inquiries and requests, always maintaining a focus on customer satisfaction and meeting quality standards.

I have experience creating websites in WordPress, UI/UX design, and using tools such as Illustrator and Canva. My knowledge of digital marketing and sales funnels allows me to develop effective visual solutions optimized for conversion.

I am committed to complying with company policies and standards, as well as maintaining a collaborative and service-oriented work environment.

Professional Experience

Web Designer & UI/UX Specialist

Freelance 2023-2024

• Creation of custom WordPress websites optimized for user experience and performance.

• Design of attractive and functional interfaces based on UX/UI principles.

• Implementation of conversion strategies with sales funnels and SEO optimization.

• Graphic design in Illustrator and Photoshop for brands and campaigns (not an expert)

• Development of digital strategies to improve businesses' online presence.

• Implementation of email marketing and automation of sales processes.

Human Resources and Administrator

From 2000 to 2023 (Colombia)

With over 20 years of experience in the administrative field, I have a solid track record in process management, document organization, and workflow optimization, qualities that I consider essential to perform this position efficiently.

Throughout my career, I have developed key skills in data administration and processing, management tools, and coordination of business communications.

Skills and Competencies

WordPress – Elementor-Wix-Mastertools – Development of customized and optimized websites.

Digital Marketing – Sales funnel strategies, email marketing, and SEO optimization.

Creativity & Innovation – Problem-solving with a strategic focus.

Project Management – Organization and adherence to deadlines for digital projects.

Customer Service – Effective communication and results-oriented.

Languages – Spanish (native), English (basic) in progress.

Contact this candidate